We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Very poor. Ordered online and system of shipping, inventory management, delivery and customer service is shambolic. Some items arrived, all separately, some didn’t. Online it just said everything comp... Toon meer

Beoordeeld met 5 van de 5 sterren

Called into oxfam Portadown today. The shop is amicable plenty of variety everything displayed beautifully well price. The staff could not have been more helpful. Especially 1 lady called Rózsa. She w... Toon meer

Beoordeeld met 1 van de 5 sterren

Disgusting what Oxfam has became, prices are ridiculous and i often see prices for second hand items that are more expensive than the item costs new! Yes you read that correct! The online shop is full... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great shops, great charity. If you're complaining stuff is 'overpriced' just remember spending where the extra quid is going. The fact OXFAM have bad reviews but every company i've ever sat on hold f... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Liefdadigheidsorganisatie

Geschreven door het bedrijf

Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.


Contactgegevens

2,7

Slecht

TrustScore 2.5 uit 5

213 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 81% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

2,7

Alle reviews

(213)

31 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Door to Door Fahad (Ilford)

Just had a visit from Fahad, who was very impressive and had a friendly, amiable approach. I've made a small donation because of him. Thank you Fahad and keep doing this amazing work, you really made a difference!

21 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No dogs policy

I am disappointed that Oxfam have a no dogs policy when these days you can go into the vast majority of shops and cafes .

18 maart 2024
Review zonder uitnodiging
Logo Oxfam GB

Antwoord van Oxfam GB

Hello David. I'm really sorry you're disappointed by this policy. It is current Oxfam policy that only Registered Assistance dogs are allowed into our shops.  

Oxfam's policy is not just for health and safety reasons but also for customer expectations and hygiene reasons (for our customers and for our staff). The majority of our shops sell food and because we have tens of thousands of volunteers, for simplification and for consistency, it is more appropriate for us to have one policy across the whole of our High street shops, rather than a different policy in different shops. Having a nationwide policy also avoids any possible confusion or misunderstanding for the public.

I hope that helps but sorry this may not be the answer you're looking for. I hope this doesn't put you off shopping with Oxfam in the future - Rob

Beoordeeld met 1 van de 5 sterren

Oxfam St Albans bookstore experienced racism. Quelle surprise…

Cannot really recommend for Black customers. The shop has a racist male staff member who will triple question you over whether you've paid for books after you've paid for them (and asked one female shop assistant to put them by for you). I left them there to further browse the store and buy MORE books. When I went back to the counter, the woman was gone and the man was there. Quizzing me three times as to whether I'd paid for them. He then admitted that a colleague already told them "someone had paid"....the subtext meaning he expected that someone to have been a white person and now he has to suspend belief and question the veracity of what his own colleague has said.
If you try to discuss it with their store manager, he'll do everything to protect "whiteness". You'll hear the hostility in his voice. White people do not want to deal with their own racism. They don't. They want to be racist in peace.
This should not be surprising. Google Oxfam racism for a fuller picture.
Oxfam is a fundamentally dishonest charity leeching off of the suffering of Black and Brown people in the Global South to fund mostly racist white people in shops and racist white INGO's.
They cannot change. Don't give them your money.
In response to Oxfam saying they're committed to being anti racist. They can commit all they want. It's clearly not working

13 januari 2024
Review zonder uitnodiging
Logo Oxfam GB

Antwoord van Oxfam GB

Hello Elle, I'm really sad to read this. I have shared your experience with our High Street Shop Support team so they can investigate. If you have any more info you can share, it would be really helpful if you can contact our team directly via support@oxfam.org.uk or 0300 200 1333. Any information you can provide will be really helpful.

Oxfam is fully committed to becoming an anti-racist organisation. We know that organisations like ours must lead by example and truly live our inclusive values. You can read a lot more about this here: https://www.oxfam.org.uk/documents/558/Transforming_for_a_radically_better_world_1.pdf

I hope we hear from you soon so we can investigate further and please don't hesitate to get in touch if you have any questions or comments - Rob

Beoordeeld met 5 van de 5 sterren

years of good work

years of good work, reputation damaged by a very few bad apples, give them and the unfortunate of the world a break please,

25 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

One of the first and one of the best

Whether it is like this, making an online donation, or visiting their excellent charity shops and buying more biographies and books about history, or jazz and blues CDs, I've been a fan of Oxfam since the Oxford Committee shortened its name in the 1960s.

24 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Something dodgy going on

My husband has just received, completely out of the blue, emails and letter from Oxfam thanking him for supporting Oxfam. He has not signed up to support them, it is not a charity we would donate to, for various reasons. He has not donated to or purchased from their shops either. The letter is requesting he signs up for Gift Aid on his donations - the ones that he has NOT made.

13 februari 2024
Review zonder uitnodiging
Logo Oxfam GB

Antwoord van Oxfam GB

Hi Susan, thank you for sharing this. It would be really great if you can contact us so we can look into how and why this happened. You can call us on 0300 200 1300 or email heretohelp@oxfam.org.uk. Thanks so much - Rob

Beoordeeld met 5 van de 5 sterren

I have visited Oxfam shop in New Malden…

I have visited Oxfam shop in New Malden on regular basis and have been impressed with the staff’s altitude, the range of items and the way the shop is run and managed. There is always plenty of good quality items at very fair prices. The shop is always clean and welcoming place.

11 januari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No dogs policy...why?…

One of the most expensive charity shops in Ely, Cambs but I like to look in all of the local charity shops (approximately 9 of them) I had been in about 8 already with my quiet, well behaved tiny pup and I was carrying her in my arm. Every other charity shop welcomed me and one nice lady even told me I didn't need to carry her. I got inside oxfams door by about 5 feet and was pounced on immediately by a polite apologetic lady stating that I couldn't have the pup in the store even though I was carrying her and she was very quiet. Of course i left immediately and stated my surprise that oxfam was the only charity shop in Ely that had a no dogs policy! I thought the whole of Ely was dog friendly as I even saw dogs in wilko.

6 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The Bigger Picture

I volunteer at Oxfam shop and regularly buy stuff from the shop. Oxfam makes the best out of every last penny they make to do good in this world. The ops budget is incredibly low and all the shops run on 100% unpaid volunteers to guarantee your donation or support for Oxfam only goes to those in need. I'm surprised to see many unhappy customer reviews. Please remember this is a charity and due to the lack of regular full time staff it's normal that many things go wrong. Please be patient and remember, when you shop at Oxfam not only do you get good deals but you also help hungry and sick innocent children and helpless mothers. Be kind

4 januari 2024
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer