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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have used "Oxon Energy" to install a heat pump to provide both heating and cooling in our 3 bedroom house. I have had nothing but first class service from all members of staff that I have dealt wit... Toon meer

Beoordeeld met 5 van de 5 sterren

Oxon energy came to our rescue last week when we had problems with our heating system that had NOT been installed by them. They re-acted quickly and Tom visited us to establish the problem. He was c... Toon meer

Beoordeeld met 5 van de 5 sterren

We only proceeded as far as sales discussion with Samantha and Rob regarding an Air Source Heat Pump and a new wet system for radiators or underfloor heating. They were patient, helpful, courteous, r... Toon meer

Beoordeeld met 5 van de 5 sterren

Joe and his team from Oxon Energy fitted an air source heat pump for us. They did a fantastic job. Great communication from Joe in the lead-up to the job, great and patient advice, going out... Toon meer

Bedrijfsgegevens

  1. Ketel- en verwarmingsdienst
  2. HVAC-installateur

Geschreven door het bedrijf

Expert heat pump installers offering design and installation of renewable heating and hot water systems in domestic and commercial properties. Air source heat pumps, ground source heat pumps, energy blades and water source heat pumps, underfloor heating and MVHR. Experienced in historical buildings, Grade II Listed, retrofit and new build installs. Based near Henley-on-Thames and covering the South East: Oxfordshire, Berkshire, Hampshire, Surrey, Buckinghamshire and West London.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

36 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Air-source heat pump installation

We recently had an air-source heat pump installation by the team at OxonEnergy and they were great throughout from the initial surveys, through installation and follow-up to our questions after completion.

14 juni 2023
Logo Oxon Energy Ltd

Antwoord van Oxon Energy Ltd

Thank you! It was a pleasure to work with you.

Beoordeeld met 5 van de 5 sterren

A good experience from start to finish

A good experience from start to finish. No question was seen to be a silly question. The team worked with us to design a solution suitable for our needs and space. Installation was managed smoothly, and on schedule. Some minor damage during installation was repaired without any fuss. No reservation in recommending.

20 juni 2023
Logo Oxon Energy Ltd

Antwoord van Oxon Energy Ltd

Thank you so much.

Beoordeeld met 5 van de 5 sterren

The Oxon team did a great job.

The Oxon team did a great job.
Before being selected they reviewed our requirements for ASHPs in detail and took the time to spec the capacity of the system properly. They did a proper heat loss survey to calculate the capacity requirement for the house (really essential - some companies overestimated the capacity by not doing this) and also took the time to speak to the company that runs the equipment for our swimming pool to understand the capacity that was needed to heat the swimming pool. They also advised on the equipment that was best suited given the heat loss survey outcome (while some companies didn't get that detail right and got the spec wrong, even with the benefit of the survey).
When it came to the implementation they planned things properly and had people who knew the job and also communicated with us about what was going on.
Once the equipment was installed they also took the time to explain everything properly and set up the apps for the controls.
Joe, the owner, also came to do a review at the end to ensure he was fully happy with the work.
The ASHPs (3) have been running fine now for a few months.

11 april 2023
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Antwoord van Oxon Energy Ltd

We're really happy to read this and thank you very much for taking the time to review.

Beoordeeld met 5 van de 5 sterren

Air Source Heat Pump Great Installation

Air Source Heat Pump to replace gas was done efficiently and effectively. Always on hand to answer questions. Slight challenge in getting the newer internet controller, but OEM supplier issue rather than Oxon.

23 juni 2022
Review zonder uitnodiging
Logo Oxon Energy Ltd

Antwoord van Oxon Energy Ltd

Thank you for leaving a review. We're happy to have got it all sorted for you.

Beoordeeld met 5 van de 5 sterren

A great experience with Oxon Energy Ltd - Highly Recommend!

A professional and efficient service from start to finish. The project was managed and overseen by Tania and Joe and the team onsite were polite and professional - in particular Tyler which gave me confidence that the installation was going to be completed correctly and on time. All in all a great experience and I would be delighted to recommend Oxon Energy.

21 maart 2023
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Antwoord van Oxon Energy Ltd

Thank you so much. It was our pleasure.

Beoordeeld met 5 van de 5 sterren

They explained the process clearly

They explained the process clearly. The workmen were friendly, considerate and hard working. When a problem arose they were round within a few hours to fix it. I have no complaints at all.

15 februari 2023
Logo Oxon Energy Ltd

Antwoord van Oxon Energy Ltd

Thank you so much for your kind review. It was our pleasure and we'll be here whenever you need us!

Beoordeeld met 5 van de 5 sterren

Showed up when they said they would

Showed up when they said they would. Were clean, polite and efficient. All questions we had were answered and nothing was too much trouble.

15 februari 2023
Logo Oxon Energy Ltd

Antwoord van Oxon Energy Ltd

Thanks so much for your kind words. We're delighted we've been able to exceed your expectations.

Beoordeeld met 5 van de 5 sterren

Quality work from a great team

Joe, Tom and team installed an air source heat pump for us recently.

They went to a lot of trouble to make sure that the system was sized correctly for our house and the quality of workmanship was excellent. They were also very easy to have around.

8 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

ASHP and UFH installation

Very neat job and lots of attention at key stages. Plus after installation site visits.

20 december 2022
Logo Oxon Energy Ltd

Antwoord van Oxon Energy Ltd

Thank you so much.

Beoordeeld met 5 van de 5 sterren

The epitome of knowledge, consideration for customers, and expertise

Joe, Tom & co installed a new ASHP and HW cylinder (as well as swapped a few radiators) to replace an ancient gas boiler at our place. They were always here when they said they'd be here, and always left the place looking like they'd never even been here. We weren't without heat or hot water in a cold January for more than an hour or two at any point during the install. They finished the job on time and to the figure we were quoted. The house has been consistently warm and comfortable since the switch-over and we wouldn't hesitate to recommend them - the epitome of knowledge, consideration for customers, and expertise.

9 februari 2022
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Antwoord van Oxon Energy Ltd

Thank you for such a kind and thoughtful review Ben and Anne. We're delighted to have surpassed your expectations.

Beoordeeld met 5 van de 5 sterren

Air source heat pump to replace combi boiler.

A really good experience. Excellent friendly professional communication from Joe from start to finish and accurate quotes and timescales. Work was clean and tidy and great efforts made to avoid disruption. Very friendly, honest and thoughtful guys who worked very hard to complete the installation. The system is working really well and we are delighted.
Thanks for all your work and we will certainly recommend you.

31 december 2021
Logo Oxon Energy Ltd

Antwoord van Oxon Energy Ltd

Thank you for recommending us! It was a great job.

Beoordeeld met 5 van de 5 sterren

Excellent heat pump installers

Oxon Energy installed an Air Source Heat Pump in our bungalow in November 2021, which has been working well since it was commissioned. Joe, Tom and the team have been really good communicators both before and after the installation. They have done an extremely neat job, and always cleaned up well after themselves, as well as using appropriate protection for carpets, etc. They are always polite.

22 december 2021
Logo Oxon Energy Ltd

Antwoord van Oxon Energy Ltd

Thanks so much for your review. Glad it is all working well for you!

Beoordeeld met 1 van de 5 sterren

Rude

Honestly, I've never experienced such a rude supplier before in my life. Not only did they refuse to give a polite or informed answer when I requested a certain brand be installed, but then they had the nerve to accuse me of not providing a quote because I apparently hadn't responded to their last email. Their last email stated they would send a quote. This was after a long set of emails delaying providing a quote. At the end of the day, they didn't deliver. It's clear that there is high demand for heat pump installations. However, that doesn't mean that customers need put up with rude suppliers. No doubt they will reply blaming the customer, which is an indication itself on how they consider customers. I highly recommend you look somewhere else.

3 december 2021
Review zonder uitnodiging
Logo Oxon Energy Ltd

Antwoord van Oxon Energy Ltd

Hi Kasmira, thanks for your rather surprising review.

However your comments are not quite true, as an extract from our response below demonstrates

"Hi, Because they are units we prefer to fit. We can’t fit them all. We do sometimes fit (supplier name) but there service over the last year has been awful, therefore we don’t want really want to get involved with them. Therefore we won’t be pricing for a (supplier name)"

You did not respond to this email initially and, eventually, replied asking that we send our price to you by the end of the week.

As this wasn't, by this point, possible, so I then replied to say the following:

"Hi Kasmira, sorry for the delay, but didn’t hear back from our last email. As you have others involved in pricing and due to our current workload we won’t be able to price.
Good luck with the project, thanks."

I am surprised to be called rude in this review as we did not speak on the phone and the email communication was not written with that intent in any way.

We will always suggest the best system for any job to ensure the best outcome for our customers - even if it's not their preferred model. Whilst a client may have a preference we must, as a matter of professionalism, go with the unit we are confident will give the best result.

I’m sure you can understand our position and again wish you good luck with your project.

Regards
Joe


__________________________
UPDATED (as of 3/12/2021)

Thank you for your email offering to remove the negative reviews if we carried out your heat pump quote.

We have politely declined this as we are still not prepared to quote for a heat pump model that we do not believe will give you optimum results and do not feel that blackmail is the best way to begin a professional relationship.

We are lucky enough to work with wonderful clients and to support them for many years after our installations are completed. We pride ourselves on offering exceptional service and after care. Sometimes things will go wrong and we do all we can to make it right as we believe that being human, we can only learn from our mistakes and keep getting better.

Thank you for your input into the learning process. We, again, apologise for disappointing you and wish you the best of luck with your project.

Regards
Joe

Beoordeeld met 5 van de 5 sterren

Heat Pump Sorted!

Joe and his team from Oxon Energy fitted an air source heat pump for us. They did a fantastic job.

Great communication from Joe in the lead-up to the job, great and patient advice, going out of his way to accommodate our requests.

When it came to the job itself, the team were professional and friendly, clearly taking pride in their work, the piping in our airing cupboard is a work of art.

Once completed we had a couple of airlocks as the system settled down, these were sorted immediately with no quibbles. Great advice on setting up and tuning the system. Joe also helped with our Renewable Heat Incentive application.

Top job!

17 november 2021
Beoordeeld met 5 van de 5 sterren

Oxon Energy - five star service.....

I found Oxon Energy to be a great company to deal with. We had our gas boiler replaced with an air source heat pump, with some additional/replacement radiators.
They were helpful and professional throughout, from the planning to the fit out and then the grant application..
Prompt and Efficient at all times and the quality of the install was very high. Their staff gave us confidence in their service and were polite and pleasant to have around.
I recommend them to anyone who is looking to upgrade / modernise and get greener on their heating system!
Kevin Gentry ( happy customer! )

13 september 2021
Review zonder uitnodiging
Logo Oxon Energy Ltd

Antwoord van Oxon Energy Ltd

Hi Kevin, thank you for taking the time to leave such a great review. We're so pleased to hear you're happy with your system and our service. Many thanks!

Beoordeeld met 5 van de 5 sterren

Installation of heat pumps

Oxon installed air source heat pumps for us and new radiators. Quality of the work was good and the team very polite and good to work with.

1 september 2021
Review zonder uitnodiging
Logo Oxon Energy Ltd

Antwoord van Oxon Energy Ltd

Thank you for your kind words Lesley. It was a pleasure. We look forward to seeing you for your annual heat pump service.

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