Ozhomehub Reviews 146

I purchased a mattress topper that looked plush and well made in their advertising. It is very poor quality made in china rubbish. It flattens to nothing when you lay on it and is extremely uncomfortable. Save your money it is a rip off They are impossible to contact and keep saying their website is down and can’t be contacted. I would very much like my money back but am afraid that will not happen with dishonest company

It's a SCAM! Beware! Terrible service. Don’t waste your time & money with them.

We purchased a “Modern Wood Display Stand” for $863.95. After placing the order, we discovered that the item was located in a warehouse in China and the estimated delivery time was approximately 45 days, which was not clearly disclosed prior to purchase. we requested to cancel the order. At that time, the order status remained “Order confirmed” and had not been dispatched.

Despite this, the business refused to provide a full refund and insisted on charging a 30% cancellation fee. The cancellation fee does not reflect actual costs incurred and appears to be a penalty rather than a genuine estimate of loss.

Scam Scam Scam
Cancel your order ring your bank
Warning do not buy from oz home

Oz home hub is a fraud business. Ordered dining chairs on 1 Feb with ETA as 18 Mar. Still havent received it. Customer service gives same reply everytime that item has been shipped and gave a fake tracking no:. Pls stay away from this scam website.

DO NOT BUY FROM THIS WEBSITE. They are a scam . Spent nearly $1000 on a buffet that never arrived..was supposed to arrive in January. Got the "your order is on its way" email and nothing arrived. No way to call and make a complaint, they just direct you to their site which gives you an email address where you get a generic reply. Will never see that buffet or our money again..I am reporting them.

I bought a table from Oz Home Hub. There was no receipt emailed to me and it took over 2 months to arrive. There was no tracking number or time frame info given as to when to expect delivery. The wrong table arrived and it had pieces missing. It was so difficult to contact the company as you have to go through a system where you wait for a verification code that never arrives. After contacting consumer affairs, magically a verification code arrives in my email and I can finally make contact. There was never a sorry or anything, they just wanted a photo and video of the product I received which I still have had no response from. They continually stall any action. It’s 5 months after my purchase and I’m no closer to getting a refund or the actual table I ordered. I will never purchase from this company again.

This company is fraudulent.
I ordered three items under one order. Two side tables and one dressing table. The description of the side tables did not match the item. It looked timber, but I saw the exact same item on Shein, and I found out it's metal, not timber. The item price on Shein was $60 while the price on OZ Home Hub was $250 after 50% off!! I decided to cancel the side tables order. I called their support, but there is no person to talk to; they just sent me a link to manage my order. There was only one Cancel Order button on the entire order. I pressed that, and it cancelled all three items. They deducted 30% of the payment as a cancellation fee! I raised a ticket telling them that I didn't want to cancel the dining table, again, they just sent a link to the Cancellation Policy! This is Fraud!

I had a very frustrating experience with this company from start to finish.
After waiting 4 months for delivery, the product finally arrived without any assembly instructions. I then had to wait almost 3 additional weeks just to receive the instructions, which is completely unacceptable.
Worse still, the item delivered does not match the product description or the assembly manual. While the colour may be correct, the actual components are clearly different from what was advertised. By carefully examining the parts—especially the stickers and labels—it’s obvious that the items do not correspond to the documentation provided.
To make matters worse, the support ticket system is extremely slow, and there is no way to contact the company by phone, which has significantly delayed resolving the issue. This lack of accessible and responsive customer support only adds to the frustration.
Overall, this has been a very disappointing experience involving:
Incorrect product delivery
Missing instructions upon arrival
Long delays in support response
No direct customer service contact
I would strongly recommend others to think twice before purchasing, as both product accuracy and customer support are seriously lacking

I would never buy through this company again.

We committed to buy the Art Deco Bunkbed just before Christmas and accepted it won't arrive until Feb 7th. We didn't receive the product until 21st March.

The courier left the heavy package in the middle of our front lawn after the heavy rain we've had. We were actually at home at the time when they delivered but they didn't bother to knock. I couldn't lift it and took x2 strong neighbours to move it on the dolly undercover. Lucky we did cause it rained pretty heavy that night.

No instructions manuals

When consulted, that's the only response we got from them was a YouTube link .
The video only shows the frame, does not tell you what screws to use.
I asked them to provide instructions on the panels , to which they were vague with their answers and told me to log another ticket. So they were not helpful at all.

My husband is handy and managed to construct it from scratch. The photo of the bunkbed looks different to the photos. We knew it would restrict the door with the dimensions, but with the stairs on the same side as the door, it further restricts the door. Not to mention the scratches from the delivery, guessing the screws we had to use, holes that should have been there for screws which weren't.

The final reason on how unhelpful and misleading this company has been is the dimensions. It is meant to be for single beds. The dimension they put on the website is for single, but when constructed the area of the mattress is smaller. When we put the single mattress, it bulged the panels out so we couldn't use them. We had to order custom foam mattresses so it would fit and we're waiting for that (through another company of course).

I asked for refund, but of course they refused, unless it was damaged. They're response has been slow and vague. There's a light switch which we still don't know how to put together, to which they said "simple plug-in component and just needs to be connected using the provided cable to the power source. Please ensure the connectors are securely attached."

FYI we spent $1495 on this. Not worth it.

All you have to do is read the reviews here and it explains it all. Wish checked here first before buying
Exact situation. Now 3 months plus later no product received and all generated bullshit talk.
Please dont fall for the cheap products.

SCAMMERS - Do not buy from this company they are a scam. Take your money delivery is late and not one update, had to call them and dealt with Lachlan who had no idea what was going on and super unhelpful. Product arrived late and not in working order and quality was atrocious. Have tried for a refund and deal with an AI ticket system. These people need to be reported to ACCC so please write complaint to them so they can be dealt with and never treat customers this way.

Terrible terrible experience, warning everyone who got attracted by their website - they don't sell you the items you saw on the website. And they say it's free delivery, but when I raised a return request, they asked me to organise a delivery to WA by myself, $400+ on me! Their boxes came in damaged and wet and smelly, and they say, if the returned goods not in a good condition in the original boxes, they will not refund me... and they closed the ticket and never talk to me anymore.
I did a bit of research, they are not furniture maker, they steal other manufacturer's photos and put on website, they just buy from cheap small shops once you put down your order. so there is no quality control at all... the rocking chair they sent to me probably only costs them RMB 50 but they asked me for $400!
Be careful customers, it's a SCAM!

Omg! I ordered and paid approximately $1408 for an entertainment unit on 31/12/25. I was promised delivery would take 6 to 8 weeks. To my horror, I have yet to receive the item. I have emailed to them on numerous occasions and 2 persons, namely, Alice and Lachlan have responded with unimaginable excuses. I am beginning to think that I have been scammed. I not only had written to them on several occasions but have called on numerous occasions but there’s not been a single call back. They have to be reported to the police

DO NOT BUY FROM THIS SITE IT IS A SCAM. THEY USE A FAKE ADDRESS AND A CIRCULAR CUSTOMER SERVICE STRATEGY TO FRUSTRATE YOU AND NOT ADDRESS YOUR ISSUE. THEY TOOK MY MONEY 3 MONTHS AGO AND HAVE NEVER DELIVERED THE GOODS. BELOW IS COPY OF MY COMMS WITH THEM....
You25 Feb 2026 10:54
Customer reported a delivery issue for the following item:
Item ID: 4e8489376f
Item Name: Low Back Modern Upholstered Side Chair in Metal with Polyurethane Upholstery Material
Issue type: Courier problem
Support03 Mar 2026 10:42
Hi Greg,
Thanks for letting us know. Could you please confirm what courier issue you’re experiencing with the product so we can look into this for you right away?
You03 Mar 2026 10:49
Goods not delivered, Oz Home Hub unable to provide tracking or delivery information. Check your comms with me.
Support05 Mar 2026 16:33
Hi Greg, Thank you for your message. We have forwarded your case to the relevant team to check the status of the shipment and will get back to you shortly with an update. Thank you for your patience.
You11 Mar 2026 12:54
Again and again you continue to provide NO information regarding the whereabouts or delivery status of my order. So you can either provide me with this information today or arrange an immediate refund and provide evidence of such or I will do what I said and take my complaint to Consumer Authorities. Your treatment of my requests is clearly designed to frustrate me and make me desist, which means you have stolen my money and becomes a Police matter. I expect a resolution by close of business today. Greg Bear
Support24 Mar 2026 16:36
Hi Greg, Sorry for the inconvenience caused. Could you please confirm if you have received the product or if it is still pending delivery? Thank you for your patience.
You24 Mar 2026 17:00
It has taken you 2 weeks to get back to me and ask ME if it is delivered......you should be telling me where it is!!! NO IT HAS NOT BEEN DELIVERED!!!!!!!!! I have lodged a complaint with ACCC.......
Support26 Mar 2026 15:21
Dear Greg, We sincerely apologize for the delay and the inconvenience caused. We have forwarded your request to the relevant team to check the courier details. When we will receive further information we will let you know. Please rest assured you will receive soon. We appreciate your patience while we sort this out.
Support26 Mar 2026 15:36
Hi Greg, Sorry for the inconvenience. Our team has confirmed that your order is in transit, and you will receive it as soon as possible. Please be assured, and thank you for your patience.
You26 Mar 2026 16:52
More bullshit and lies. If it wasn't you would confirm tracking details and delivery ETA. You aren't sorry or sincere, you don't care, there is no "team". You are running a SCAM, you use a fake address, no human answers the phone, all very clever.......but Karma will catch up with you eventually (if the authorities don't first).

The product i ordered is not the same as the photos, I can't believe the poor quality of the item.
They they just dumped it on my doorstep and the way it was packaged.
Really horrible, I'm so disjointed.

Ordered chair and matching ottoman. Reported ottoman as not matching colour. 3 months delivery on original purchase. Waited another 2 months for replacement ‘matching’ ottoman. Matching it was not. Stay away!

BEWARE DO NOT BUY FROM THIS COMPANY- look at the base of what they send me and read the response. The base is cracked in half and they claim the coat hanger is still fully functional and offer 10% return! These people are crooks DO NOT BUY FROM THEM, they are trying to weasel there way out of a refund.

1 star is 1 too many. Wasted so much time on this
Order was ordered 6 months ago. No one knows where its at, they keep sending scripted apologetic update that its in transit absolutely, have no value.
They refuse to refund saying its in transit for 4 months now.
Support is only via ticket and you can only reply once they ve replied.
They keep closing our ticket and reopening new ones so they can say ticket is recent. We are up to the 3rd ticket for the exact same thing. Have now complained to consumer bodies QLD and national. Going through a process of refund with our bank as a last resort, hopefully that works. Complete sureal experience, we have since ordered our furniture piece from somewhere else and do not want the good if that was to ever be delivered, just want them to process the refund, we are now 1.5 k off pocket and no garantee to get anything back.

Wish I had checked out this company. I ordered 4 chairs on January 16. Only after checkout I noticed their arrival was March 2. On March 6 I enquired as to where they were and said I wanted a refund - they said they can't do that. I put in a support ticket and all they said was it had left the country of origin and thankyou for my patience! No ETA. It is now March 26 and I have put in another support ticket plus lodged a complaint with Fair Trading. I just want a refund.

The product I purchased was listed as in stock. I ordered in early Jan. It is now late March and it hasn't even left the origin country as of yet. I have contacted support almost every day and receive almost verbatim the same response without expanding on more information. Buyer beware! This company is dodgy as heck!