Pacittijones Reviews 

I would stronly advise against using this company. I have used them twice over the past few years and on BOTH occasions there were errors in the lease which had to be corrected - e.g. incorrect bank details for payment of the rent due to not asking where rent should be paid into. This was revelaed when I received the incorrect leases for electronic signing, and they had to be corrected. Weeks later they are STILL sending me DAILY copies of the incorrect lease for electronic signing, despite me calling them 4 separate times to get them to stop sending these. It has been impossible to get them to cancel this. I would not be happy to use a company with such a lax attitude to ensuring legal documents are correct and incorrect documents are not repeatedly sent out with a request for signing.

It was a wonderful experience buying a house through Pacitti Jones. As a first-time buyer, I was not familiar with the house-buying process and had many questions and concerns along the way. However, the team provided clear guidance and proper knowledge at every stage, which made the entire journey much easier and less stressful.
I used several of their services during the purchase, including their solicitor, mortgage advisor, and property advisor. Each and every member of the team was professional, honest, and extremely supportive. They patiently answered all my questions and acknowledged every query I had, making sure I fully understood the process.

Their coordination was outstanding, and they ensured that everything was handled correctly and legally throughout the entire transaction. Their professionalism and dedication truly gave me confidence during such an important decision.

I have already recommended PacittiJones to many of my friends and will definitely continue recommending them in the future. A big thank you to the entire team for their exceptional service and support! ⭐🏡

As first-time buyers, we were very happy with the service provided by Susan McGowan and the team at Pacitti Jones during the purchase of our first flat in Edinburgh. Susan was professional, responsive and guided us clearly through every step of the process, which was especially helpful for a young couple who had not gone through the property buying process before.

We would happily recommend Pacitti Jones to anyone buying property.

Dominik Kovac & Mya Thiri Phyo

Been searching for new property in Glasgow since Jul/Aug last year. Dealing with Shona, Georgia & Jamie was an absolute pleasure, all very efficient, helpful and friendly, so was a great delight to have offer accepted on property they were dealing with. Highly recommend Pacitti Jones Dennistoun and would use them again in a heartbeat.

As first-time buyers at a property auction, we were unfamiliar with the process. Our previous solicitor was unable to proceed as the auction purchase had not been discussed in advance, and the timeframe was extremely short. We were therefore very relieved when the team at Pacitti Jones agreed to take on our case and committed to completing the transaction within the required deadline.

Their careful attention to every legal detail, consistent guidance, and dedicated time commitment were truly impressive. The team supported us thoroughly throughout the process and kept us informed at every stage.

Their professionalism and sound legal expertise made what could have been a stressful experience both smooth and reassuring. We are sincerely grateful to the whole team for making this important milestone a pleasant and satisfying experience for our family.

Recently spoke to Lynn from the Burnside office. What an obnoxious woman. This place has gone right downhill since they sold it.

From start to finish communication was very good and the few ‘bumps’ along the way during the sale process were dealt with quickly and very professionally. No hesitation in recommending.

I contacted Pacittijones by online form and by telephone looking for information on a sale 10 years ago as couldn't find the relevant documentation I needed following separation and house move. Both members of staff I dealt with could not have been more helpful and thanks to their speedy response, I have the information I needed within 24 hours. Please give HUGE thanks to Lorraine (online) and Lucy from the Glasgow West End Branch. Their efficiency, kindness, and willingness to go the extra mile made a stressful situation incredibly easy to resolve.

This team is amazing from start to finish! The full team is so nice and helpful and nothing is too much. They are supportive and give unbias information to help you make decisions about your property. They keep you up to date about your property eve though they have a client portal which gives the same information which I feel gives a better around experience. I would definitely request their support in the future and cannot recommend them highly enough to anyone else wanting to sell their property, the team are fantastic!

Excellent support from Pacitti Jones when we were dealing with our late Mothers Estate and the sale of her Property, would highly recommend their services.

I had an excellent experience buying and selling with Pacitti Jones Burnside. I used their estate agent ant legal team and all couldn’t have been more helpful and efficient. I would highly recommend the team.

I cannot recommend Pacitti Jones highly enough. Nicola Donnelly provided outstanding support while dealing with my mum’s estate and the sale of my parents’ home.
At what was a very emotional and difficult time for our family, Nicola handled everything with professionalism, compassion and great sensitivity. She guided us clearly through each stage of the estate process, explaining matters in straightforward terms and ensuring we always understood what was happening.
The sale of the house was managed efficiently and smoothly, and her attention to detail gave us complete peace of mind. Communication was excellent throughout, and we felt fully supported from start to finish.
We are extremely grateful for Nicola’s care and expertise and would not hesitate to recommend both her and Pacitti Jones to anyone needing help with estate administration or property sales.

Our recently formed Ltd Company, was seeking our first buy-to-let property and received first class Letting Agency support from the outset, from Jennifer McMillan, Pacitti Jones Letting Manager.
Jennifer’s comprehensive support package, included Pacitti Jones Letting Agency services, as well as advice on Buy-to-let Buildings/Landlord’s Insurance, along with potential rental income by area.
In addition, Jennifer highlighted potential properties to view, one of which led to our Verbal Offer being accepted in a few weeks
Following confirmation of our Entry Date, Jennifer met us at our property and set up arrangements for Letting Agency/ Rental Guarantee contracts - along with arranging for contractors to undertake Landlords Mandatory Safety Checks/ Certificates, as well as remedial plastering and paint work - before marketing our property.
All of this was arranged very quickly, with Jennifer going that extra mile - and this also represented great value for money.
We have no hesitation in recommending Pacitti Jones - and in particular Jennifer McMillan for first class Letting Agency support.

Exceptional service from Pacitti Jones at Burnside branch especially Helen and Nicholas , who were both efficient and helpful throughout our recent house sale .
Excellent communication with clear e mails and any instructions or questions re sale dealt with promptly in a competent and friendly manner .
A first class service , thank you for making our house sale seamless and stress free .
Christine &William Hodge

First Class Legal and Conveyancing Support!
Our company received excellent legal advice and support from Alison Gourley and Graham Paisley from the outset regarding the purchase of our property.
The process was complicated for a Limited Company Buy-to-let, requiring separate Independent Legal Advice for each of our 3 Directors (which Alison and Graham arranged at a suitable Pacitti Jones local branch).
There were also very demanding lender and legal requirements - all to be delivered within a very tight timeframe, otherwise the property would have been re-marketed.
Taking account of the challenging situation, the advice, support and communication delivered throughout by Alison and Graham was excellent, as well as very professional and timely, enabling us to secure our property within the required timescale.
Nothing was too much trouble, with Alison and Graham going that extra mile and overcoming any obstacles that presented themselves. Everything was arranged very quickly, with minimum fuss and all of this represented great value for money.
We have no hesitation in recommending Pacitti Jones - and in particular Alison and Graham for excellent legal representation and first class conveyancing support.

I originally chose to sell my home of 23 years (tenement flat) with Pacitti Jones because I had previously been impressed at the high standard of their visual presentations of property and their local knowledge.
I delighted to say that not only did they fully meet that expectation but excelled in their professional and seamless service delivery from start to finish including photography, surveyors report, managed viewings, legal work and ultimately hand over to the new buyer.
I would add that as a blind person, it’s extremely important to feel confident in those who represent you in all things legal and on this aspect of the sale I must personally thank and recommend Shona McCulloch , branch manager at the Dennistoun Office and both Helen Kelly and Nicholas Harbison whose collective guidance was both helpful and respectful of aspects of service delivery adjustment which suited my particular needs whilst protecting my autonomy.

Pacitti Jones
Recently their Accredited Paralegal Karen Sinclair has been arranging my Will and the Service provided by Karen has been Superb in dealing with a very sensitive matter in a very Professional, Pleasant, Understanding manner and is a Credit to the Pacitti Jones as are all the Staff in General.

I made a fatal mistake contracting Pacitti Jones to sell my flat in 2025. Not only did I get few viewings, all but one of the punters were completely unsuitable for the property and only one had even taken the steps necessary to sell their own properties i.e they were just wasting my time. The agents themselves were only interested in a quick sale and didn't give a fig about how much I lost in the transaction. To top it off, the office manager is just about the snootiest 'professional' I have ever had to deal with. Unsavoury.

Very Disappointed with Pacitti Jones – Unfair Deposit Deductions and Poor Communication

I rented a fully furnished flat through Pacitti Jones (Glasgow West End) and stayed there for about 1.5 years. I took great care of the property and returned it exactly as I received it—no damage, no nails in the walls, and everything clean and in place.

As long as I was a tenant, communication was smooth. But the moment I informed them I was moving out, the attitude changed completely. I tried to contact the letting manager several times, but she stopped responding to my emails and messages.

I spent three full days cleaning the flat and even sent GoPro video proof to show how clean it was. Still, they charged me £550 for cleaning, which I strongly believe was unfair and unreasonable.

My total deposit was £1,425, and they only returned £950. I didn’t have the funds or time to fight it because I had already paid the deposit for a new property and needed to move on.

I always paid rent on time and treated the property with respect. Unfortunately, I feel that once I decided to leave, I was treated unfairly and taken advantage of.

I’m writing this to warn others—if you’re renting with Pacitti Jones, be very cautious, especially when it comes to your deposit. Document everything and keep proof.

This company do not care about tenants at all. We have leased from them for three years and one day our front door lock had broken. It took them two weeks to get a locksmith out. In the meantime I had excuses like 'you changed your phone number'(which I did) but they had both our emails and my wife's number which they didn't bother to use. We pay on time, keep the house lovely, but any time there is something we need or that needs doing to the house, they just don't give a .......... it's freezing tonight (Nov 18th) and the boiler keeps giving a fault code, no hot water or heating and no emergency line for pacitti jones, because tenants are just there to give them money. It's going to be a cold night, I just hope they can get a plumber quicker than they got a locksmith. DO NOT RENT FROM PACITTI JONES, if you are a good tenant who requires minimum service and some help when requested.