870 litre cushion box ordered, it arrived early which was unexpected but very welcome. Some damage - possibly in transit, but thankfully it appeared to be to a non structural base part. Took pic s... Toon meer
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♦️♦️I WOULD NOT RECOMMEND THIS SELLER ♦️♦️We ordered a very large storage box 📦PD67041 which was never delivered by DPD nor was delivery attempted, item was returned to supplier with no explanation... Toon meer
Bedrijf heeft geantwoord
I’m afraid we bought a shed which wasn’t particularly sound. When I complained about it and sent them some pictures of the damage to be fair they sent me a refund. Honestly can ask more than that. Ver... Toon meer
I bought 2 outdoor storage containers in April last year. They were a good price and seemed fairly robust. Alas, despite having had very limited use, the locking mechanism on both has come apart -... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Contactgegevens
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, Verenigd Koninkrijk
- support@packeddirect.com
- packeddirect.com
4,1
Goed
635 reviews
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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MY experience shocking
MY experience shocking. five requests to cANCEL AND REFUND never acknowledged . A b=v very poor company to deal with and NEVER AGAIN
13 maart 2026
Review zonder uitnodiging
Antwoord van Packed Direct
Hello Emma Coutts,
I am incredibly sorry for the shocking experience you have had and for the complete lack of acknowledgement regarding your five separate requests for a cancellation and refund. It is entirely unacceptable that your attempts to resolve this have been ignored, and I completely understand your frustration and your decision to never deal with us again.
I apologize deeply for the breakdown in our communication and for the stress this has caused you over the past weeks. We want to make this right immediately and ensure you are not left waiting a moment longer for the money that is owed to you.
Could you please provide your order number and let us know the best way to contact you? I would like to personally authorize your full refund today and ensure it is processed as a high priority.
Kind regards,
Packed Direct Customer Support Team
Received the wrong product. No communication.
Received the wrong product, addressed to someone else and delivered to the wrong house - I had to go and retrieve the item myself from a random address.
No response from Packed Direct. I have sent 3 emails. Their phone line cuts off every time. Their chatbot is useless.
I suspect this is someone trying to run a dropshipping business from their bedroom.
I now believe that I will not hear from Packed Direct and will just have to accept the inferior product that was delivered.
My advice is pay the extra £20 to a reliable business for your product.
Avoid.
**Update:
Thank you for responding. My order number is PD66189. You can contact me on 07834963930.
11 maart 2026
Review zonder uitnodiging
Antwoord van Packed Direct
Hi,
I am incredibly sorry for the series of errors you have experienced, from receiving the wrong product addressed to someone else to having to personally retrieve it from a random address. This is absolutely not the standard of service we strive for, and I completely understand your frustration and skepticism after being unable to reach us through our phone lines, emails, or chatbot.
I want to offer my sincerest apologies for the lack of communication. We have recently undergone a system upgrade, and unfortunately, some emails did not go through the migration process, which is why your messages remained unanswered. I realize how much this adds to the feeling of being ignored, and I am truly sorry for that.
We want to make this right and ensure you receive the correct product you paid for, rather than having to settle for an inferior item. Could you please let us know the best way to contact you and provide your order number? I would like to personally handle this for you, arrange a collection for the incorrect item, and get your actual order sent out via a priority service.
Kind regards,
Packed Direct Customer Support Team
It was delivered by return V.G.
It was delivered by return V.G.
I'm sure I had already done this!
17 februari 2026
Great delivery service
Great delivery service, had item within a few days of ordering.
Item was well packaged.
17 februari 2026
Ordered 2 Olsen & Smith storage boxes
Company has since responded and sent a replacement lid which had been damaged, received yesterday, they have engaged great once they started responding. The new lid is missing a key part I find as I go to assemble it today, it's a small 1 inch long plastic piece but without it I can't attach the lock. I will contact the company again today.
Updated, my order number is #PD65741 placed in 21st Feb 2026. I have since emailed again and no response. Email or phone is fine.
Ordered 2 Olsen & Smith storage boxes, one arrived fine and build, it’s great. Second arrived separately an it has been damaged, I contacted Packed Direct Friday 27th Feb and have since called (direct to voicemail) I left a voicemail and another email. No response at all.
27 februari 2026
Review zonder uitnodiging
Antwoord van Packed Direct
Hi Sally,
I am incredibly sorry that you have had such a difficult time getting in touch with us regarding the damaged storage box. It is frustrating to have one part of your order arrive in great condition while the other is damaged, only to be met with silence when you try to resolve the issue. I apologize deeply for the lack of response to your emails and voicemails since February 27th.
We want to make this right and ensure that your second storage box is replaced or refunded as quickly as possible. It is certainly not our intention to leave you waiting without any clarity or support.
Could you please provide your order number and let us know the best way to contact you? I would also appreciate it if you could confirm your email address so I can ensure all future correspondence reaches you directly and without further delay.
Kind regards,
Packed Direct Customer Support Team
Good quality item.
Item was as described and delivery was quick.
Well packaged and minimal assembly.
Very pleased with the item so far.
21 januari 2026
Service from ordering my treadmill… was excellent,now to get using it.
Service from ordering my treadmill until delivery was well informed,updates of purchase and delivery were grand. Thank you
19 februari 2026
Walking pad was noisy/faulty sent back…
Walking pad was noisy/faulty sent back for replacement but took too long then still waiting for my refund over a week later. Awful company to deal with so save your time and just find a company with good products and decent customer service.
2 februari 2026
Review zonder uitnodiging
Antwoord van Packed Direct
Hi Joshua,
Gemini said
I am incredibly sorry for the frustration and the long wait you have experienced regarding your refund. It is deeply disappointing to hear that the walking pad was faulty and that the replacement process took so long, only to be followed by another delay in getting your money back. I completely understand why you feel let down by our service and why you are warning others to save their time.
This is certainly not the level of service we aim to provide, and I apologize deeply for the stress and the feeling that you have been left in limbo for over a week. We want to make this right and ensure that your refund is processed without any further delay.
Could you please provide your order number and let us know the best way to contact you? I would like to personally investigate the status of your return and ensure the refund is authorized immediately so the funds can return to your account as quickly as possible.
Kind regards,
Packed Direct Customer Support Team
Appalling Service Thanks To Evri.
I ordered a shopping trolley on Feb.1. Amazon offered me 'next day delivery' which I opted for (£6.99). The product was despatched on Feb. 2. There is no 'next day delivery'. Today is Feb. 10 and no sign of it. It's stuck in a warehouse somewhere in Wales. The carrier is Evri. This company have no respect for its customers otherwise they'd never use Evri. No date available as to when I shall receive what I've paid for. Never again.
To bring things up to date: my order eventually arrived and after getting in touch with Packed Direct my delivery cost has been refunded. This was done quickly and efficiently for which many thanks.
10 februari 2026
Review zonder uitnodiging
Antwoord van Packed Direct
Hi Roy,
I am incredibly sorry for the frustration and the delay you have experienced with your shopping trolley. It is deeply upsetting to pay for a next-day delivery service on Feb 1 and still be waiting on Feb 10, especially when you can see the item is stuck in a warehouse. I completely understand your disappointment with the delivery partner choice and the lack of updates regarding when you will actually receive what you paid for.
This is certainly not the level of service we aim to provide, and I apologize deeply for the stress this has caused you. We want to make this right and ensure you are not left waiting any longer without a clear answer or your money back.
Could you please let us know the best way to contact you, or provide your order number? I would like to personally investigate why Evri has held this in Wales for so long and ensure your delivery fee is refunded immediately.
Kind regards,
Packed Direct Customer Support Team
Great price
Great price, great quality and price. Delivery swift and efficient. Thank you
18 januari 2026
Excellent quality & excellent support
I bought a storage box which was excellent quality I am really pleased. I needed to ask a question and contacted their support team and my problem was solved without hassle and dealt with immediately by Julie.
I would recommend without hesitation.
22 januari 2026
Review zonder uitnodiging
Avoid
Ordered storage bench,came faulty water all leaking inside,provided with pictures and details,been promised it will get sorted,arranged the day to get it collected, packed all at 5.30 am pick up should be 9 till 17 that was just before xmas,spend all day in ,waiting no one turned up,rang dpd they confirmed that no one booked ,so they lied and decided to book random day which I won't be anymore able to stay at home item been left unattended on front to pick up but went missing,so I left with nothing ,waste of money,most important waste of time ,no support from costumer service.looks like company dont care,some costumers will get good product some dont,as long they took the money
19 december 2025
Review zonder uitnodiging
Antwoord van Packed Direct
Hi Pavel,
I am incredibly sorry for the sequence of events you have described, and I can only imagine how upsetting it has been to deal with a faulty, water-damaged product and then a failed collection on top of that. To have spent your time waiting from 5.30 am until 17.00, especially right before Christmas, only to find out the booking was never made, is completely unacceptable. I am truly sorry for the frustration and the loss of the item.
It is heartbreaking to hear that you feel let down and unsupported. Please know that this is not the standard we aim for, and it deeply concerns me that you feel we do not care. We want to take full responsibility for the communication breakdown regarding your collection and the resulting loss of the bench.
We are determined to make this right for you and resolve this financial loss. Could you please let us know the best phone number or email address to reach you at? Alternatively, please provide your order number so I can investigate exactly what happened with the DPD booking and offer you a proper solution.
Kind regards,
Packed Direct Customer Support Team
Treadmill is ok for sale price
Treadmill is ok. Bought for the work table but is quite basic with no quick start for speeds but do like the automatic incline feature although the running surface isn’t flat with 0 incline so makes running a lot harder. Good for the money at the sale price but would definitely not buy at full price. Waited a lot longer than the 3-5 days for delivery also so be aware although the customer service did eventually respond with an update but would have been better if they had been up front from the start.
The order number was #PD63729 if you can please reach out via email regarding your response.
21 december 2025
Antwoord van Packed Direct
Hi Patricia,
I am very sorry that your experience with both the treadmill and our delivery service did not fully meet your expectations. I truly appreciate your honesty regarding the design features and the incline, as it is helpful to know how the equipment feels during use, especially when it impacts your workout.
I also sincerely apologize for the delay in your delivery and for the lack of proactive communication. I understand how frustrating it is to wait beyond the promised timeframe, and I agree that being upfront from the start is what you should expect from us. We are working to improve our transparency so our customers aren't left waiting for updates.
We would love the opportunity to make this right and ensure you are satisfied with your purchase. Could you please let us know the best way to contact you, or perhaps provide your order number? We would like to discuss the specific issues you mentioned with the running surface and see how we can assist you further.
Kind regards,
Packed Direct Customer Support Team
Absolutely 100% worth the money!
Fantastic quality, amazing price and delivered within 2 days! My son was over the moon with this desk an chair for Xmas. Took me 40mins on my own to put it all together with easy to follow instructions. Sound quality through the chair is awesome and the l.e.d lights look fab! I was ready to spend £400+ on a gaming desk with chair an then found this, his mates have all commented how expensive it must've been. Fantastic product thanks.
19 december 2025
Shambles of a company
I ordered a 12km per hour walking/running pad, the one that was sent only goes 6km. I tried the live chat, was told to send an email, got a response within half an hour asking for a video to be sent to see if they could rectify the issue. I have emailed multiple times over the last 24 hours and now they're not replying as I'm asking for a refund. I gave away my old machine as I needed a new one to go faster runs and they've sent me one that goes half the speed of the one I ordered and now they're not replying . I tried also calling the customer service but they've just said to send emails. What's the point in sending emails if they're not replying
If no response today I'll need to contact my bank for a charge back
16 december 2025
Review zonder uitnodiging
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