Ordered a number of items. Some great for a larger person (I'm size 20/22 unfortunately), others had to be returned. I like the longer length of some items (eg ribbed dress which I wear as a long... Toon meer
Bedrijf heeft geantwoord
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These are lovely pants but with the structure of the cuff and its decorative stitching, raising the hems is not possible and, sadly, I returned them. I am a good sewer but I was not prepared to risk... Toon meer
Bedrijf heeft geantwoord
I have the Paisie ribbed jumper in an unreasonable number of colours. (I have FIVE - three long sleeve, two short sleeve). It is the greatest. It's SO comfortable, great with leggings, and looks eleva... Toon meer
PAISIE TEE SHIRT AND SHORT FRILL STRIPY PYJAMA SET COMES WITH A HANDY MATCHING LITTLE OVERNIGHT BAG TO STORE THEM IN. I CHOSE THE BLUE COLOURED STRIPE COMBINATION. THEY ALSO COME IN PINK AND... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Paisie
Geschreven door het bedrijf
Relaxed-chic, for the long haul
At Paisie, we create elegant, feel-good pieces that inspire confidence and comfort. Our mission is to offer timeless, versatile designs that women can cherish for years. Our clothes go beyond trends, focusing on style that’s meant to be lived in, experienced, and loved. Join us as we celebrate femininity through designs that balance softness and strength.
SHOP NOWContactgegevens
The Chocolate Factory, Unit C308, 5 Clarendon rd, N22 6XJ, London, Verenigd Koninkrijk
- customerservices@paisie.com
- paisie.com
4,6
Uitstekend
451 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Returns portal doesn't work.
25 maart 2024
Antwoord van Paisie
Hello Shauna,
We are sorry to hear that you are experiencing difficulties using our return portal. For our overseas customers, we've partnered with Global E to ensure smooth returns from anywhere in the world.
To initiate a return, please visit https://www.paisie.com/pages/overseas-returns for detailed instructions. After reviewing the instructions, please proceed to https://web.global-e.com/Returns/Portal/oQLO to begin your return process.
Please input your order number and email to access the return page. When prompted to enter the order number, please include the "#" at the beginning for accurate processing.
Through this portal, you can easily generate your prepaid shipping label and access detailed return instructions. Our customer service team has reached out via email to offer further assistance.
Well made blouse
This blouse is very well made from lovely material. The only downside for me is that the sleeves are too big and long, however I have some sleeve garters that I will wear to keep them up. I bought white because I needed that colour but I suspect it would look even better in the other colours
26 maart 2024
Antwoord van Paisie
Hello Gillian,
Thank you for taking the time to share your feedback with us. Your support and understanding mean a lot to us!
We appreciate your insights regarding the sleeves and colour options. Please rest assured that we take your feedback seriously and will utilize it to enhance our products.
Once again, thank you for your understanding.
Top quality clothing
Top quality clothing. Drape fantastic when on. Unusual designs. Wear forever. Delivery was fast. Had to return one item and service was friendly and speedy. Great
15 maart 2024
Antwoord van Paisie
Hello, Debra! We appreciate your kind words and are glad to have met your expectations. Our team is dedicated to providing exceptional customer service and quality clothing. Thank you for choosing Paisie! 😊
Antwoord van Paisie
Hello Wendy! We appreciate your kind words and are glad to have met your expectations. Our team is dedicated to providing exceptional customer service and quality clothing. Thank you for choosing Paisie! 😊
Jumpers are great
18 maart 2024
Antwoord van Paisie
Hello Naomi, we appreciate your kind words and are glad to have met your expectations. Our team is dedicated to providing exceptional customer service and quality clothing. Thank you for choosing Paisie! 😊
Great service..easy to use website and…
Great service..easy to use website and quick delivery..the ribbed jumper in many colours is my favourite and now have 4!!!
Perfect jumper for all seasons, dress up smart or wonderful as casual…add a scarf and you are good to go…
18 maart 2024
Antwoord van Paisie
Hello Yvonne, your feedback has made our day! Keep rocking those Paisie ribbed jumpers and we hope you come back for more! 😊
Large deduction on return
The item was easy to order and the quality was good, just didnt suit me. I had to return. No problem returning but have only been refunded £46.01 from 54.50. Even allowing for postage deduction, its a big difference.
11 maart 2024
Antwoord van Paisie
Hello Gillian,
Thank you for taking the time to share your feedback with us. Your support and understanding mean a lot to us.
We're pleased to hear that your shopping experience with us was smooth, and that despite the item not quite suiting your needs, you found the quality of our wrap top to be satisfactory. Your satisfaction with our products and services is our top priority, and we sincerely apologize for any inconvenience caused by the return process.
We completely understand your concern regarding the refund amount. As per our return and delivery policy, a £3.99 return shipping postage and processing charge is applicable, which is deducted from the refund. Additionally, the £4.50 you paid at the time of your order was a non-refundable UK standard shipping fee for orders below £80. Consequently, the refunded amount totals £46.01.
Being a small business, we strive to strike a balance between delivering top-notch products and providing exceptional customer service while ensuring the sustainability of our operations. We hope you understand the importance of these policies and how they enable us to maintain the level of service you expect from us.
Thank you once again for your understanding and support!
Love the jumpers
Ordering easy and delivery on time. I love the jumpers and have several in deifferent colours. They wash well and I love the shape of them!
20 februari 2024
Antwoord van Paisie
Hello Alison, your feedback has made our day! Keep rocking those jumpers and we hope you come back for more! 😊
Great all round customer service
Quick and simple to place my order.
Kept updated with expected delivery which was on time and good condition.
Had to return and the process was very smooth. Again, kept updated and timely confirmation of refund.
Might want to think about using paper for outer packaging as a more environmentally friendly option to plastic wrap.
28 februari 2024
Antwoord van Paisie
Hello Gypsie, we greatly appreciate your kind words and are delighted to have met your expectations. Thank you for bringing up the matter regarding the outer packaging. Our garment bags are made with recycled materials, and we actively encourage our customers to recycle them. Furthermore, we utilize sustainably sourced and fully recycled paper postal bags for every order, aiming to contribute to a more environmentally friendly approach!
We hold each of our customers in high regard and take their feedback seriously. Your insights are incredibly valuable to us, and we will definitely take them into account as we continue to enhance our services.
Thank you once again for your feedback and for choosing Paisie. 😊
A must have in every wardrobe!!
The quality of the ribbed jumpers are amazing - very flattering and super comfy. Perfect for all weathers… I love them that much i keep adding colours to My collection
26 februari 2024
Antwoord van Paisie
Hello, Lucisha, we greatly appreciate your kind words and are thrilled to hear that you love our ribbed jumpers! Our team is committed to delivering exceptional customer service and high-quality clothing. Thank you for choosing Paisie! 😊
Love the ribbed jumpers - now got the short sleeved ones too!
Love the ribbed jumpers. Is there such a things as too many? 😉 (Nah, not until I have every colour of the rainbow!) Just invested in two of the short sleeved rib and they’re just lovely - and I already know they’ll wash well. Very happy.
26 februari 2024
Antwoord van Paisie
Hello Denise, your review has truly brightened our day! We're grateful for your support and kind words. Your feedback inspires us to continuously strive for excellence. Thank you for choosing Paisie! 😊
Will come again
Fast delivery, good quality, reliable description, I got exactly what I ordered.
4 maart 2024
Antwoord van Paisie
Hello, Nataliya! We appreciate your kind words and are glad to have met your expectations. Our team is dedicated to providing exceptional customer service and quality clothing. Thank you for choosing Paisie! 😊
Fast Delivery, Quality Item, True to Size
My recent purchase from Paisie was a delight. Not only was the delivery lightning-fast, but the item's quality surpassed my expectations. I made sure to consult their size chart before purchasing, and I'm pleased to say the item fit true to size. Plus, I always receive compliments whenever I wear it. Highly recommend!
13 februari 2024
Review zonder uitnodiging
Antwoord van Paisie
Hello Kassie, we are truly thrilled by your glowing review! Thank you so much for your support. We'll keep working hard to make sure we always exceed your expectations. Can't wait to see you again soon! 😊
SIZING OFF THE CHART!!!!!
Oh my god just awful !!!!!
I have never known SIZING like this all my life.Bought a gorgeous playsuit but ordered a size 12 first with another company who have not been helpful.So bought the size 14 directly with Paisie so now left with 2 of the same playsuits and their beyond small.Given i have officially gone into a size 12 on the bottom having lost a lot of weight i feel insulted by the sizing.
Ive never known LINEN so tight and as beautiful as it looks it does not WORK for bigger boobs.
The one positive on the playsuit is that it was very flattering on and the colour beautiful but no good trying to do the zip up at the back by yourself besides the fit.I will stick with material that has elastin in it because these clothes have no give whatsoever.
Now i have the inconvenience of getting this back to paisie when they respond quick enough that is.
This is 2 of the same playsuits i now have sat on the stairs for return.
Beyond small
And i have the added disadvantage of having no printer or a car as i dont drive.
Beyond peeved to say the least
12 maart 2024
Review zonder uitnodiging
Antwoord van Paisie
Hi Louise,
If you're not completely satisfied with your purchase and would like to return the item, we're pleased to offer you the option of a refund or exchange. We've partnered with Royal Mail to ensure that returns are as hassle-free as possible. Through our return and exchange portal, you can easily initiate the return process without needing a printer, and you also have the option to arrange a home collection for added convenience. Simply visit the link below to access our return portal:
https://www.royalmail.com/track-my-return#/details/6603
For detailed return instructions, please visit our return page at:
https://www.paisie.com/pages/uk-returns
Our customer service team has reached out to you via email to provide further assistance. We appreciate your patience.
Antwoord van Paisie
Hello Lisa! Your glowing review made our day! We're truly grateful for your love and support. We're committed to surpassing your expectations and can't wait to see you again soon! 😊
Love the clothes, expensive US returns
The clothing is very well made, the fit is true to size, and the styles really work for me. Unfortunately, return shipping from the US is very expensive, so I decided to keep an item I would normally have returned. Pay close attention to the photos and descriptions to prevent any disappointment.
14 februari 2024
Antwoord van Paisie
Hi Angie, we're delighted to hear that you love our products. Regarding your comments about returns, I regret that we couldn't meet your expectations. We value all our customers and take their feedback seriously. Your thoughts are invaluable to us, and we'll certainly consider them as we strive to improve our services.
We need to pay for postage for returns…
We need to pay for postage for returns which is not very customer friendly.
23 januari 2024
Antwoord van Paisie
Hi, we regret that we were not able to provide you with the experience you were hoping for. We value all our customers and take all feedback seriously. Your thoughts are of the utmost importance to us, and we will keep them in mind as we continue to work on ourselves.
Great jumper…
5 februari 2024
Antwoord van Paisie
Hello, Fiona! We appreciate your kind words and are glad to have met your expectations. Our team is dedicated to providing exceptional customer service and quality clothing. Thank you for choosing Paisie! 😊
Because I’m so stupid I only gave one…
Because I’m so stupid I only gave one star on my review of the pink v neck ribbed sweater. I meant to give you five stars. Huge apologies. I love the ribbed sweaters and have several. Totally addicted!!!
I’ve only washed one so far, the cream one, very good result.
21 februari 2024
Review zonder uitnodiging
Antwoord van Paisie
Hello Barbara, thank you for updating your feedback to clarify that you intended to leave a 5-star rating initially. We will continue working hard to exceed your expectations and hope to see you again soon!😊
Antwoord van Paisie
Hello, Sharon! Thank you for your glowing review! We are grateful for the love and support from you. We will continue working hard to exceed your expectations and hope to see you again soon!😊
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