Paisley Freight Reviews 741

Researched freight companies which take road bikes. Paisley Freight looked good. I read their guidelines, and boxed my bike in a soft shell custom bike box. Paid £40 or so extra for insurance to cover the value of the bike. Bike was picked up and delivered fine. A couple of days later, I received an email demand for £20, a fine because my bike had not been 'packed according to Paisley Freight guidelines'. I emailed back, objecting, to be told that the bike should have been wrapped in bubble wrap and cardboard!!! Clearly, this would have offered far less protection than my bike box. I refused to pay, and requested to speak on the telephone to a manager. No reply. Requested again. No reply. Total scam merchants - AVOID!

I should not even given 1 star the driver not attending collection and they send missed collection how this company charge extra for rebooking delivery
Not recommended because they not provide phone number to call

Packaged up a bike in a box THAT HAD PREVIOUSLY BEEN DELIVERED TO ME BY PAISLEY FREIGHT and courier picked up. Next day I got an email saying the box was 'oversized' (by 3 cm) and I needed to pay a charge that, funnily enough, is the same as the additional they wanted to charge me for a box supplied by them.

The charge is basically a ransom as they made no offer to return the bike to me, just that it would be "held until payment was made".

Disgraceful.

Paisley Freight advertise bicycle shipping so I would say it's reasonable to assume that a standard bike box used to ship bikes would be within their maximum size. It isn't. I got charged an extra £20 for assuming a bike box would be within the prescribed size, I should have checked of course, but it just seems to me to be some Ryanair style shenanigans to wring a bit more money out of customers. On top of that their courier APC didn't seem bothered by the size at all and delivered the bike before I paid the charge.

Booked an collection for 2 tyres and they never turned up and just send me email for missed collection, paid £9.99 for 2nd attempt and same happened. No one turned up on the address, no missed calls, not even look the instructions, absolutely useless robbery courier company. In the end I had to cancel the collection and from £40 I paid, been refunded £20.

I've used Paisley Freight fairly regularly for years now and whilst overall my experiences are fairly positive (competitively priced and service usually reliable), APC (who they sub all of the work to) probably deserve all of the credit for that. It's difficult to see or say what Paisley freight add, and if anything their involvement only complicates or frustrates things, especially if there are issues. In my experience, things get sorted out much more quickly and easily when I can get talking to APC directly and Paisley are passive at best, and at worst evasive. If I could commission stuff directly with APC, I would.

I want to report an excellent experience with Paisley Freight. I bought a mountain bike on Ebay and arranged to have it shipped to me in Scotland from Kent. The price was good, they provided a bike box and packing material, communication was excellent, they did the pick up and delivery exactly when they said they would - despite the wintry weather. Highly recommend!

I ordered a bike from a shop in Stirling, to be delivered to Elgin (about 150 miles north of Stirling) on 24hr delivery. Three days have now passed, no one has been in touch, emailing them has yielded no information other than "it's delayed" (No! Really??). I'm still waiting for someone to tell me, at very least, where my bike actually is.
Abysmal company. Avoid at all costs.

Paid for a wheel collection and the driver didn’t even attempt to collect — tapped the wrong door once, stayed about 20 seconds and drove off. I was home and ready. Paisley Freight then tried to charge me a “failed collection fee” for their own driver’s laziness and only issued a partial refund. Totally unacceptable service.

Booked order

120 x 100 x20

I received an email stating it was oversized at
110 x 104 x 19

I measured the parcel when entering details and rounded the numbers up to be safe

So was charged extra £20 ontop of the £35 already paid

Update
I asked the customer to measure it when received

110 x 19 x 100

So with the rest of the complaints im guessing their tape measure doesn't work or they are at it

Did arrive safely and on time ,so instead of getting all my parcels from now on they got extra £20 and won't use them again and advise anyone thinking of to go straight to APC who they use

The driver did not come to pick up the package on the agreed day. I paid an extra 20 pounds because I am from Northern Ireland. Also, there is no adequate connection with this possibly fake company.

The delivery driver never turned up and was supposed to call once arrived and they now want to charge me 9.99 to reschedule collection and so I cancelled the order and they didn't refund me what I paid. Never use this courier

Mustn't do any deliverys to Northern Ireland tried by parcel and by pallet

Great efficient service always, never missed a delivery collection 👌 first class service 👏

Good experience… efficient, price was awesome & easy to track delivery !
Thanks very much .

Personally I've only used them recently for the first time,on recommendation by my son,to get a set of alloy wheels I sold from Durham to Kent.collected in the allocated window on a Friday and delivered AM Monday morning so I can't complain about that.

Awful handling of goods and terrible handling of a complaint also!

Paid £270 for them to deliver me something which got dropped off a forklift and completely destroyed (costing me an extra £1100)

Apparently this is acceptable handling of goods and its now my problem to cover the costs.

Goods damaged due to negligence and a proper duty of care not carried out - in any other industry its not acceptable to just break people's items and take no responsibility for actions.

I've used Paisley for years but the decline in service has got to a stage where I'm done with them now..They use a 3rd party company to deliver bikes called APC OVERNIGHT who are always late and when you complain to Paisley they just don't care.

I had a bicycle collected from Plymouth and shipped to London. It arrived the next day safe and sound at the time they notified me it would be arriving.
Paisley were recommended on a cyclist forum. It is the best courier service I have had in many years. At a time when it takes a first class letter a week to arrive and couriers regularly lose my parcels it is a breath of fresh air.

sending items made easy,a list if items to choose from, heres the price,send,why cant all delivery company's be like this, have used in the past ,will use again, no hassle delivery, good job, recommended