I had a question regarding one of the products that was out of stock as I was looking to purchase again for my cat. Aga in customer service was absolutely fantastic! Although the product was currently... Toon meer
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Lees wat reviewers zeggen
Minisauger Henry saugte nicht. Nachweis über Foto wurde verlangt. Hinweis auf verdeckten Fehler wurde sehr spät unter mehrmaligem Schriftverkehr akzeptiert, es gab keinen aufrufbaren Link für einen... Toon meer
Bedrijf heeft geantwoord
Great products paired abysmal customer service. Emails are ignored, by both management and staff. I experienced a defective product, they couldn't have been any more unhelpful, or rude. The fact th... Toon meer
Kauf bei Amazon. Erst Verspätung ohne Mitteilung. - kam nicht mehr zu Weihnachten / Jahreswechsel an. Dann Storniert zum 01.01.2026. Ohne Kommentar, Entschuldigung etc. Frechheit. Deutsche Webseite oh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
There are many companies who do what we do, but few who we consider competitors. Put simply, Paladone offer the best wholesale gifts with the best licenses to the best retailers.Our customer support is unrivalled – once you’re an approved customer you’ll be given access to product photography, videos and copy of the very highest standard. We’ll help you engage your audience on social media and offer marketing advice if it’s something you require. Helping our customers sell is as important, if not more so, than our own sales figures. Finally, our refinement process is infallible. Using our own sales data and sell-through data from our customers we constantly refresh our product offering. New developments within our trend based own-brands and our envied collection of licenses, often supported by an upcoming box office release leave our valued customer with an inventory of brand new, on-trend innovations and proven ‘big hitters’.
Contactgegevens
Apex House, Dolphin Way, bn436nz, Shoreham-by-Sea, Verenigd Koninkrijk
- +44(0)1273230036
- info@paladone.com
- paladone.com
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had a faulty item
I had a faulty item, which happens, however I contacted the company and Helen sorted the issue quickly and professionally. I am so grateful for her help and speedy resolution as the gift which was faulty was for my birthday. Thank you so much.
Book Worm Booklight
I had to contact Paladone re a broken booklight - I first spoke with Hannah who was extremely helpful & arranged for a replacement to be sent out to me. Unfortunately, the replacement didn't work upon receipt so I had to contact them again. Helen replied quickly & was also extremely helpful offering me a voucher or another replacement. I have chosen a replacement as my child loved the original - Helen confirmed this would be sent out without the need to return the broken one. Fantastic customer service. Thank you

Antwoord van Paladone
Great items and superb prices.
Website easy to navigate and my…
Website easy to navigate and my purchase was delivered very quickly
Fabulous service
Fabulous service, fast delivery. Item is good quality. Would highly recommend
Great service as always
Great service
Great service from start to finish. The glass was delivered within a few days of ordering well wrapped up and undamaged.
3rd time I have purchased something…
3rd time I have purchased something with this website and I really rate it. Quick delivery and quality of products is spot on.
Brilliant company to deal with
Paladone Are Great!
Paladone are great. The products are good quality, packaged and designed well and came in near-prefect condition. A few technical hitches on the website but these things happen. My only gripe is the use of UPS, I find them to be about as much use as Yodel. Nonetheless, I'm really happy with Paladone.
Great gift ideas
Great gift ideas. Very helpful and website is easy to use.
Exactly as described
Exactly as described, quick delivery and service. Would use again.
Waiting ages ages not good communication
First time ordering understandable some delays due to covid19 order and my payment went through no problems changed delivery address was sent to orinaly address though asked neighbours none them named as Phil name guy I was give refused delivery sent it bck (all neighbours shop would taken parcel in) take few emails get some response back still have my payment and the goods . Said whare house send out to delivery address again ( made me check said I should check details before ordering which I did was correct) said be here today waited in both address NOTHING STILL arrived no tracking or anything another email sent been coming up to one month now (understand situation but more communication between customer say been dispatched etc and my be tracking number like DPD and postoffice and yodel do be nice)
Shame as some great products
Excellent customer service and website…
Excellent customer service and website easy to navigate. Good quality products too. I had a query about my order and contacted customer service who were quick to respond and solve any issues which is great!
Would definitely recommend
Good attention and fast order process
Good attention and fast order process. Thanks
Great item easy and Pleasant…
Great item easy and Pleasant transaction.
Helpful when I had a query as well
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