Palm Spas Reviews 

Great service first of all , had a balboa hot tube in 2019 but 7 birth , got shut to expensive to run for only one person using regular, got a small tube off these guys, amazing ! Just does the same as old tube but more energy efficient, plus smaller just 4 birth x demo , can’t ask for more for price , thank you for your advice and service,

I bought a Ex demo Chill Tubs Original from Gareth and the team. Gareth’s friendly and helpful communication during the buying process was fantastic and he even delivered and installed it. What impressed me more though, was his support when there were technical issues, requiring manufacturer support. Gareth coordinated the whole maintenance process and within a week it was back up and running. Thank you guys!

Hot tub is fine no issues.

Now lets talk about delivery. The spa turned up on the back of a 4 ton flatbed.
Manhandled onto a worn plastic skid. They intended to drag the tub over my driveway - which would risk damaging the drive. Insisted they reversed the truck to the back garden. For the costs of the spa, expected some form of trolley as stated on the website. Had a heated discussion over the phone to the owner who refused to take any liability of potential damage to my property. If i refused delivery i would have lost my delivery charge of a few hundred pounds.
Managed to negotiate a refund of 90 pounds which went towards a professional installer who completed the install.
The website did state they would use trolley handling equipment to move the hottub to its final position, this has since been removed from their website.
In summary, the delivery methods let the company down.

This is a true account of my exerience. The company may have improved their delivery methods since - check and be sure in advance.

This is a true account of my experience. I give opinion not advice.

Hope this helps future buyers

Really helpful company. And great customer service

Great service from day 1 of enquiry, to sale to delivery. Delivered all the way to Newquay and arrived when they said they would. Great advice on installation. Had a slight technical issue but spare part sent next day and easy to rectify under their instructions.

Had our tub for over 5 years which developed a pump issue (after much use) it was quickly diagnosed and fixed by the team today along with the fitting of a new cover. Good company providing great support.

I have like many become very sceptical over the years about buying from the internet/market place etc. however it has been an absolute delight to deal with these young men who have first of all waylaid my fears : insisted on payment on delivery of the goods: arrived with minutes to spare when they said they would unloaded the goods for full inspection and throughout been professional yet friendly and helpful. What a refreshing change to a lot of company attitudes and expectations. Well done lads (and to turn up on a miserable rainy Sunday morning was impressive too)

We got our hot tub 2 years ago and service was great no problems at all today Jad came out to do an Elite service and did a brilliant job and very friendly. He also repositioned it for us. Very professional and left the area tidy and clean. Would highly recommended Palm Spas. Keep up the good work

Guys have been great. We had an initial issue soon after delivery but they were easy to contact and respond and prioritised us to sort out within 2 days. Can’t recommend this company enough, excellent customer service. Thank you gents.

I'm very pleased I bought my hot tub from these guys 3 years ago, never had any issues until this week, when I called with the problem the cutomer service over the phone was great called back a few times never managed to resolve the issue but gatheth came out with in a few days and sorted the problem with no extra charges and left me a spare part, this company is highly recommed by me because they are truly a good company to do business with thanks gareth and the team

I had a very good experience with this company. The staff is very carful to customer requirements and give you advice if you need it. Thank you ❤️🙏

Unfortunately we bought our hot tub from this disgraceful company Palm Spas, nearly 2 years ago. Since then the lights have broken, headrests are delamimating and then the heating element has gone. I contacted the company and spoke Jamie THE BOSS. I was told to contact my local hot tub company (who we should have bought from in the 1st place) to get them to fix it and because the parts were still under warranty they would reimburse me if I sent back the faulty part. I spoke to Jamie today after the hot tub has been fixed only for him to belittle and be rude to me over the phone, and tell me that I did not listen to him and that I was wrong and no help what so ever, when in fact I did as instructed. I have now been told to send the faulty part back to Jamie and sell the replacement part to the local supplier. They are not true to their words and I really wish that I had never bought a hot tub from them. DO NOT USE THIS COMPANY AS THEY HAVE AWFUL AFTER CARE SERVICE.

Bought our hot tub from these guys no problems
But aftercare service is no no rang asked for some replacement jets i was told to send pics of the jets by email did that
Then had to ring next day they had not read my email
Asked about the jets reply was we need measurements why was i not told this yesterday reply i do not know who was answering the phones he might not know ?????
Poor aftersales service there loss

Had the pleasure of Gary servicing our hot tub recently. He was punctual, professional and thorough. The hot tub looks like new and having bombarded him with questions I know much more about keeping it running clean and safe. Felt valued as a customer, which is becoming rare these days. Thanks Gary.

Had my hot tub serviced from Gary at Palm Spas, he did a superb job, was extremely thorough and the tub looked like brand new when he finished. Would definitely recommend

We needed a replacement lid and I wasn’t around to coincide with when the visit could be done. The guys accessed the house & replaced the lid for me. I am so grateful and the service was smooth, efficient and they really went beyond what was expected. Thanks so much guys.

Bought my hot tub from PalmSpas all good upto the time you have a problem, then they will not answer your texts… or return your calls… they get their money then run..
DONT USE THESE
…..

Gareth and the other chap were extremely professional and efficient. Huge duty of care taken over the tub, which they made look effortless to move!
Plenty of advice given on how to care for the water and the offer of help post-delivery if I needed it!

So glad I found this company , excellent service from start to finish , the technician today was called Ant and did a full service on my hot tub ,he was very thorough and worked so hard . Would definitely recommend . Thank you palm spas .

I have purchased a hot tub from palm spas and had 2 services since purchase (1 a year). Firstly the hot tun (happy plus) is of excellent quality. I have never had any issues with it. When they guys came to deliver, everything was on time and they were very tidy. The guys in the office and doing the deliveries and servicing are extremely friendly and helpful. I would highly recommend palm spas for a hot tub and servicing. The servicing is very well priced and they do a thorough job during the service (they do not rush and want to get it over and out of the way). An all round excellent service and it is a always a pleasure doing business with these guys.