I've never seen such awful service in my life. The woman asked what we wanted, then said that unless we decided immediately, she would not serve us (we simple wanted to review then menu to decide.) Sh... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We did the Pan n Ice masterclass-1 today at Westfield White City. Both our girls really enjoyed the experience. They enjoyed trying different flavours and understanding the technique. It is good val... Toon meer
One of the best dessert makers I've used! The pan doesn't take nearly as long to freeze the mixture into ice cream like commercial ice cream makers do, so no standing around waiting for hours, it's... Toon meer
Bedrijf heeft geantwoord
I ordered for my son. Being a tourist, I didn’t know about the ice cream so asked the lady at the desk for help. She was busy with her phone and did not even look at me and pointed me to the pictures... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's original ice cream roll company - we make ice rolls 'in front of your eyes' within a fun, playful environment within 60 seconds! We also a DIY kit so you can now make these delicious treats from the comfort of your own home!
Contactgegevens
221 Workspace Group (Canalot Studios), 222 Kensal Road, W10 5BN, London, Verenigd Koninkrijk
- info@pan-n-ice.co.uk
- pan-n-ice.co.uk
3,7
Gemiddeld
213 reviews
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Amazing service!!
Amazing service
From point of order to collection. Good value for money big portion would feed two. Delicious and creamy and so fun to watch being made would definitely go again and recommend putting on amazing review thanks Scott
And Annie !!
10 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Scott,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Antwoord van Pan-n-Ice
Hi,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Did a great job and amazing customer…
Did a great job and amazing customer service. Manny best ice cream roller!!
10 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Ilsa,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
The best thing I have ever tried
It was my first time here and I’ve got such an amazing experience, the technique they used the way they served it was spectacular,perfect for a sunny day.Riddhi was amazing and the work she did it makes you feel she is master on it.we have been so happy we had a chance to try amazing coolers and delicious ice cream.thank you guys for your service ❤️❤️❤️❤️
10 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Antwoord van Pan-n-Ice
Hi Brian,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
It was very good
The ice cream tastes really nice and I really enjoyed it but the queue was really long and that was the only problem. I was served by shubham who was really friendly to us.
10 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Riwdhi give us Great experience
10 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Riwdhi,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Icy good
Lovely experience and lovely ice cream made with the most friendly ice cream maker Seedra at Westfield Shepherds Bush.
10 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Luca,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Lovely experience and great ice cream…
Lovely experience and great ice cream made by ssubhan!!
10 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Bria,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Seedra was very fast at making it and…
Seedra was very fast at making it and was very friendly :)
10 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Xaire,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Fantastic Customer Service
Seedra was very sweet and very quick, crest customer service!
10 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Hitesh,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
yummy in my tummy
9 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Anna,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
10/10
quick service, polite employees. my ice cream was so good and i would definitely come again
8 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Mary,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
I’m writing this review on behalf my…
I’m writing this review on behalf my son
He said the ice cream great he had the g.o.a.t and the staff were amazing they were very friendly and kind.
It all looked so good I ended up ordering one too the mango and passion fruit was gorgeous
7 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Kai,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Good ice cream, bad service
The ice cream was good but the quality of service was absolutely awful, the shop was understaffed, with underused utilities — with six ice cream making stalls and only two harried servers. They were impolite and impatient with us, and half an hour before closing, said that only two more orders could be taken, despite the others waiting behind us in the queue. I hope something can be done about this so more people can enjoy the ice cream that we had to wait pain-stakingly for over half an hour for.
6 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Lilac,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
Takes 100 years to just order
Takes 100 years to just order! Last time I’ll be here. Staff looked depressed and unfriendly… walked away
5 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
Rude staff
Two girls and one guy, he’s been quite rude when I was asking why we had to wait for 30 minutes, instead of being understanding. He also got changed behind the counter in front of customers, terrible terrible experience.
My daughter loves the ice cream here, otherwise I would go away and never come back!
5 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Lucia,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
Not worth the time and money.
Having tried the ice cream, it was not worth the time or the price for the following:
1. Over priced.
2. Waiting time is shocking.
3. Only two Oreos (only two) in the portion.
4. The work the staff put into to deliver the end product is not worth it, any students reading this, it's hard work, find out rate of pay before committing.
3 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
Very slow service
Very slow service, staff leading customers to wrong pick up windows to further delay, messy floors with open cleaning products, absolutely no urgency when cues pile up.
4 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Toni,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
amazing tasted wonderful
4 juni 2023
Review zonder uitnodiging
Antwoord van Pan-n-Ice
Hi Finn,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
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