Panasorb Reviews 77

Schnelle Lieferung, fairer Preis!

ATTENTION VOLEURS !!!

J'ai commandé de la mousse pour 300 euros, elle n'est jamais arrivée et ils font les sourds à mes nombreux mails demandant un remboursement.
Quel service client notifie sur son site: "n'appelez pas ou n'écrivez pas deux fois de suite, cela ne sert à rien"?

Des voleurs en puissance !!!

Faites très attention. J’ai acheté chez eux et mon colis n’est jamais arrivé. J’ai contacté moi même le transporteur et le problème ne venait pas du transporteur mais de panasorb. Ils m’ont écrit en me disant qu’ils se sont trompés d’adresse et donc mon colis n’arrivera pas et reviendra chez eux. Depuis j’ai relancé des dizaines de fois et aucunes réponses. Ne perdez pas votre argent avec ses escroquerie

A fuir !
Produits commandés reçus non conformes et endommagés car ils n'ont pas été bien emballés.
Service client qui ne répond pas donc 1000 euros perdus car les produits sont inutilisables.
Des voleurs sur le net !
appuyés par paypal qui ne prend pas en compte ma réclamation !

Les colis n’étaient pas abîmés, donc nous les avons accepté.
Il n’y avait pas de protection à l’intérieur, et de plus les produits ne correspondent pas.
La remise ? 25%sur un nouvel achat ! Sacré remise ! En effet nous ne dépenserons plus un euro sur votre site !

Horrible customer service and dishonest business practices.

The order was never delivered and it was returned to Panasorb by DPD, apparently because it was damaged in transit.

Panasorb did not ship me a replacement and did not respond to my emails.

They eventually issued a partial refund after I threatened to file a dispute.

I will obviously file a dispute for the entire amount with Paypal and Amex.

My experience with Panasorb reflects others' negative experiences - HORRIBLE.

Response to the their response:

100% UNTRUE. There was NO delivery attempt as the tracking info clearly shows. The package was returned to Panasorb because it was damaged during shipping.

Read their other reviews.

Lieferung war prompt und die Ware ist gut verarbeitet

Schnelle, perfekte Lieferung trotz sehr kleinem Auftrag !

Sehr gute Ware, sehr exakt gearbeitet,
Angemessener Preis, gerne wieder.

Guter Service, Alles bestens gelaufen, weiter so !!!!!

Very good product, thank you

Pas reçu ma commande en entier, et impossible d'avoir le reste.

Order never received! I sent them 10 emails in the last month and I only got 2 replies saying nothing... I lost 50€... Very dishonest !!

I send them 2 messages asking them something about their products and they ignore me completely!!!Maybe these guys dont want to sell their products!!!
You can understand from this what kind of company they are!!!

This company is a terrible partner to rely on. They seem very professional on the surface, but as you work with them more you come to see that their innner company culture is one that disregards the customer (with no respect even for long standing customers) and one that accepts no responsibility for their faults.

There are companies that focus on delighting their customers. Panasorb (or ‘Flexolan’ on their invoices) is not one of them. When the inevitable bump in the road appears, you should expect them to be unsupportive, and even going as far as to be dishonest. I will explain what I mean.

In my dealings with them, when issues appeared that were completely within their accountability, they demonstrated their true values: first by attempting to ignore and delay the issue (for weeks to months) to discourage further action; then by gaslighting the customer to make them feel that they are the one that is deceptive; then by making no effort to find a solution that would benefit the customer, and finally by extinguishing any good will with their attitude during communication.

If you work with them, expect to receive zero problem solving from them. Expect to be accused of deceiving when you provide incontrovertible and verifiable proof. Expect to have a partner that disappears from the contract when it’s to their advantage. Expect to feel that the company does not care about you as a customer after the point when money is exchanged.

At the time of writing this, there are no other reviews for the company on this website. I will give them a rating of 1 in order to sound the alarm, so that other potential customers can be warned before choosing them. If, after my review, there will be a flood of 5-star ratings to drown out my review, you can draw your own conclusions about the inner values of this company and their honesty.