AVOID - Ordered an expensive ‘new’ paperback on Amazon via this seller - told sent, and returned by their Courier so badly damaged they would refund the book. Said could not dispatch another copy f... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I ordered "Corporal Sam" By Q, advertised as "print on demand", via their alias Books2Anywhere on Abe UK. It arrived promptly and in good physical condition. However, the text is clearly scanned fro... Toon meer
Bedrijf heeft geantwoord
The Pits, worst customer service I have ever had. Never use them again. They can't even look into shipping problems. They keep sending the same USPS tracking link to look up which is not the issue,... Toon meer
I ordered a graphic novel from this seller as part of a Christmas/birthday present, everything seemed to be fine until I received an email informing me that the order had been cancelled. No apologies... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK’s first fully virtual bookseller supplying readers around the world.
Contactgegevens
Verenigd Koninkrijk
- paperbackshop.co.uk
1,3
Zeer slecht
70 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Sent a book in the wrong language…
Sent a book in the wrong language (German), and then refused to refund me the postage I had spent to return it to them. It was not clear at all from the listing that this book wasn't in English. I did not appreciate the high handed response I received from them about this. I won't use them again for anything.
24 december 2021
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello, thank you for taking the time to leave feedback. I am very sorry to hear that you received your order in German and this was not clear on the product information.
We strive to provide all product information regarding the titles that are made available to us and raise any products that have limited information with our dedicated IT team to investigate and amend.
My sincerest apologies for the negative experience you have received shopping with us. We take all feedback onboard so we can continue to improve customer experience for all customers.
Kind regards,
Customer Service
Book never turned up
I ordered a book at the end of November, only to be told mid December that they wouldn't be able to supply the book and had cancelled my order. This would normally be acceptable but it was only after multiple times prompting them about my order did they decide to investigate. The book was reasonably priced, but only marginally better than main high street competitors or various online retailers. I will be steering clear of them unless I really have to. Positives are that the customer service team are very nice.
15 december 2021
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello, thank you for taking the time to leave feedback.
I am very sorry to hear that your order was cancelled and we were unable to supply this. We work from a virtual inventory and do not hold any items directly on site and occasionally, our supplier will advise that all stock has been exhausted and we are unable to locate these titles from alternative suppliers. We work hard to ensure all of our orders are fulfilled and if this is not possible we contact all customers.
We take all feedback onboard so we can continue to improve customer experience.
My sincerest apologies for the inconvenience this has caused.
Kind regards,
Customer Service.
Yoga book - print on demand (POD) - all good
I ordered a yoga book - print on demand (POD) via Abebooks and the order was fulfilled by Books 2 Anywhere who I believe are the same organisation. The book hadn't arrived at the earliest date so checked order status and then order and reviews. I noticed the book was POD and this company was getting very bad reviews on delivery and quality. Well fear not from my experience. This company delivered - brand new, no damage, good quality print and photographs binding. It arrived in the middle of the range of delivery times. Would use again don't know others circumstances but can't complain
6 augustus 2021
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello.
Thank you for taking the time to leave feedback. I am very glad to hear that your Yoga Book has arrived and is in pristine condition. We work hard to ensure all orders are delivered on time and in perfect condition. I hope you enjoy your new purchase and hope you order from us again soon. Kind regards, Customer Service.
Great Book Shop
My package arrived today and the books are in near perfect condition. It did arrive two days later than expected, but this is understandable. Other than that, I'm very satisfied with this brilliant service. Would use again.
25 juni 2021
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello, thank you for taking the time to leave such a positive review. I am very sorry that your order did not arrive on time and we are currently working hard to provide tracking for all orders. I am very glad to hear that your order did arrive in near perfect condition, we have a dedicated team who work hard to ensure all orders are well packaged and delivered in perfect condition. I hope you enjoy your purchase and choose to shop with us again. Kind regards, Customer Service.
Brilliant service
Brilliant service, fast delivery.
I ordered a second hand book from them through Amazon, I had a very hard time finding the book elsewhere as they have stopped printing it. The company replied to my email quickly, and The book is in PERFECT condition, and arrived a day early. Couldn’t be more pleased. Thanks UKpaperbackshop!
19 mei 2021
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello Chelsey, thank you for taking the time to leave such a positive review. I am very glad to hear that you are happy with your order and that this arrived ahead of the estimated delivery date. I hope that you will choose to shop with us again. Kind regards, customer care.
I was worried when I saw the bad…
I was worried when I saw the bad reviews on here and messaged my amazon shop to double-check it would arrive. They quickly responded to me which was amazing. Then today I receive my books! More than on time and in PERFECT condition. I would recommend them again. Not sure what all the bad reviews are about but they certainly nearly stopped me from buying my product, but I am glad it didn't.
8 mei 2021
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello Vazz,
Thank you for taking the time to leave such a positive review. I am very glad to hear that your order arrived on time and in perfect condition. I hope that you enjoy your purchase and choose to shop with us again.
Kind regards,
Customer Care
Poor service
Cancelled my order from Amazon without providing an explanation. This is just rude.
6 mei 2021
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello Matt, thank you for taking the time to leave a review. We are very sorry to hear that your order was cancelled. We have attempted to use Trustpilot's "find a reviewer" so that we can investigate the cancellation but have not received a response. If you would like to contact us directly regarding your order you are more than welcome to email our customer care team at customercare@paperbackshop.co.uk.
Our sincere apologies for any inconvenience caused.
Kind regards,
Customer Care
Fantastic experience...
Well, I don't understand all the poor comments made. I am extremely delighted with my book, absolutely beautiful. Well packaged and the customer service was second to none. Great experience with Paperback shop. Highly recommended. Many thanks..
15 april 2021
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello Andy,
Thank you for taking the time to leave such a lovely and positive review. We are very glad to hear that you are happy with your order and hope that you choose to shop with us again.
Kind regards,
Customer Care.
Chess book
I ordered a chess book through this company and the diagrams were missing. How is a chess book without diagrams of any use?
13 april 2021
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello James.
Thank you for taking the time to leave feedback. We are very sorry to hear that your item arrived without the diagrams. We have tried to use TrustPilot to find some more information so we can investigate this for you, but have not received a response.
Please contact us directly by emailing our customer care team customercare@paperbackshop.co.uk so we can investigate what has happened.
Our sincere apologies for the inconvenience caused.
Kind regards,
Customer Care.
Cancelled my Amazon order for a…
Cancelled my Amazon order for a photography book with no contact or explanation whatsoever. Awful service - do not use this seller.
6 april 2021
Review zonder uitnodiging
Antwoord van Paperback Shop
Good morning Keith.
Thank you for taking the time to leave feedback, we take all feedback onboard so we can continue to improve customer experience. We are very sorry to hear that we have had to cancel your order.
We have attempted to use the TrustPilot "Find Reviewer" to contact you so we can investigate this cancellation but have not received a response. Please do not hesitate to contact us directly regarding your order by sending an email to our customer care team at customercare@paperbackshop.co.uk.
Our sincere apologies for the inconvenience caused.
Kind regards,
Customer Care
AVOID AT ALL COST!
I have recently started looking into the Japanese pottery Art, Kintsugi and wanted to learn more about it etc. I found a book through ABEbooks who were advertising on behalf of Paperbackshop. They offered the book I had seen else where and at a great price with free postage.
It arrived this morning and I see that it has a fancy cover like a lot I checked out but turns out it's just a cheap notepad!
I contacted the company and they said return in good condition and they will refund (they didn't comment that their title was misleading) but I would have to pay the postage! Due to Covid situation normal post is hopeless so it would mean sending it special delivery but company wouldn't pay and gave me the impression they couldn't care less about their misleading description and basically blamed me for ordering the wrong item!
I would AVOID this company at all costs.
26 februari 2021
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello, thank you for taking the time to leave feedback. We take all feedback onboard so that we can continue to improve customer experience. We are very sorry to hear that you found the title of the item you have purchased misleading. We have tried to use Trustpilot to find you so that we can investigate this for you but unfortunately did not receive a response. Please do not hesitate to contact us at customercare@paperbackshop.co.uk.
Our sincere apologies for the inconvenience caused.
Kind regards,
Customer care.
Ordered to books from this company via…
Ordered to books from this company via Ebay, said they had been dispatched - nothing has arrived, does not reply to emails, will have to go to Paypal for a refund, avoid at all costs, feedback on Ebay extremely poor DO NOT BUY FOR THIS COMPANY
11 februari 2021
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello Mr Kilham. Thank you for taking the time to leave feedback. We take all feedback on board so that we can improve customer experience. You placed your order on Ebay and we aim to deliver orders within 3-5 working days after your order has been shipped. We have contacted you directly regarding your order so we can work to resolve your issue.
Our sincere apologies for any inconvenience caused. Kind regards, customer care.
I ordered a diary as a Christmas gift
I ordered a diary as a Christmas gift. Unfortunately it never arrived for Christmas and I had to request a refund. I have had responses to my emails within 2 days so whilst it was frustrating not to get my order and then having to make another purchase elsewhere which was not as nice as my original one I do however think the fact that we are in the middle of a pandemic with lockdowns, unusual work arrangements and postal backlogs with everyone doing everything online has to be kept in mind and recognise that things are just not running as smoothly as we are all used to. I have been told I will get a refund so hopefully that won't take too long. I would still use Paperback Shop in the future.
7 januari 2021
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello Liz. Thank you for taking the time to leave a review. We are very sorry that your order did not arrive for Christmas. Our team worked hard throughout the Christmas period to ensure all orders were delivered on time despite the current coronavirus pandemic and we are sorry to hear that your order was affected. We hope that you will choose us again in the future so we can show the service we aim to provide. Kind regards, customer care.
Placed order on 18th December
Placed order on 18th December. Estimated delivery between 23rd and 28th December. Arrived by courier at 10am on 23rd December. Fantastic service
23 december 2020
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello. Thank you for taking the time to leave feedback. We are very glad that your order arrived by the estimated delivery date and that you were pleased with the service. Everything we do is to ensure all customers have a positive experience.
Kind regards
Customer care
Order 3 separate packages from pbshop…
Order 3 separate packages from pbshop on Onbuy.com , the parcels were due a week ago by royal mail and still not arrived. When asked about it I was told to wait a few days which i did but still no items have arrived. Opened a case and still no contact from neither seller or Onbuy themselves. I thought the company was safe as it was given a 4.6 overall rating on Onbuy but I soon figured out that any review under 4 stars was not displayed. I am the least to say upset about this after wasting £45. I hope onbuy and the company will get in touch and fix this problem.
14 december 2020
Review zonder uitnodiging
Antwoord van Paperback Shop
Good evening Rudshe. Thank you for taking the time to leave a review. We take all feedback onboard so we can improve customer experience. We are very sorry to hear that your items have not arrived. We have contacted you directly through OnBuy so we can investigate this and resolve this issue. Our sincere apologies for any inconvenience caused.
Kind regards
Customer care.
Virtual books- virtually unreadable
I ordered "Corporal Sam" By Q, advertised as "print on demand", via their alias Books2Anywhere on Abe UK. It arrived promptly and in good physical condition. However, the text is clearly scanned from the original book, then converted to text by OCR. It is not proof- read, or even basically spell- checked, and is not reformatted to suit the different page size. The result is all but unreadable. The very first line reads (sic): "Sergeant David Wilkes, of the First (Koyal) Eegiment of Foot...". Later: "'-TaJce you all notice: thatwlierassomeevil-dispoi^ed hoys did last night...". And, almost wonderfully: "GOB SAVE THE KING."
I'll keep the book to show my friends the cynical misuse of technology.
13 november 2020
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello Paul.
Thank you for taking the time to leave us a review. I am very sorry to hear that you have received your item in an unreadable condition. We have tried to use TrustPilot "Find Reviewer" so we can get this resolved for you, however we have not been successful. If you could please email us at customercare@paperbackshop.co.uk, we would be more than happy to look into this for you.
Our sincere apologies for any inconvenience caused.
Kind regards
Customer care
A sorry excuse of a business...
Two expensive and heavy books were received with damaged corners. Paid over £13 to return them. Despite an emailed confirmation they would refund this amount in addition to my order value, they haven't. To say I'm miffed is an understatement and I will complain to Amazon about them.
1 oktober 2020
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello.
Thank you for taking the time to leave us a reply. We take all feedback on board to better all customer experiences. I am very sorry that you were not initially refunded the £13 for your return postage with the total of your order. I can confirm that this has now been issued and an email was sent to you to confirm this.
Please accept our apologies for the delay and the inconvenience this has caused.
PBShop in the UK never sent me “el…
PBShop in the UK never sent me “El rostro del asesino”. Please send me this book.
6 juli 2020
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello Robert,
Thank you for taking the time to leave a review. We are very sorry that you did not receive your order.
I hope that we resolved your issue.
What is going on here
What is going on here? I've had a perfect experience. Amazon ratings are at 93%. Book arrived early in perfect condition.
27 juni 2020
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello, thank you for your kind words, we are so glad to hear you had a perfect experience with us and we hope you enjoy your book.
HORRIBLE AWFUL STAY AWAY !!!!
Ordered a book since march 5th , today is april 29th . Nothing . No tracking service. No book . no refund . They keep sending useless messages for weeks pretending they are sorry and that they are working on finding a solution . Please stay away . I just gave up after over a month of trying.
29 april 2020
Review zonder uitnodiging
Antwoord van Paperback Shop
Hello, we are so sorry you did not receive your book on time, we did have some delays due to the world wide pandemic, however service is back to normal now and I hope we have resolved your issue.
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