PARIMATCH.co.uk Reviews 591

I made a deposit which was later cancelled, but I have still not received my refund. It has now been 4 months.
I submitted my bank statement as proof that the money was deducted from my account. Despite this, I keep receiving responses saying the payment provider did not receive the funds. However, the amount was clearly debited from my bank.
Waiting 4 months for a refund is completely unacceptable. The lack of proper resolution and clear communication is extremely disappointing.
I strongly urge the company to investigate this properly and return my money as soon as possible. Based on my experience so far, I cannot recommend this service

Ticket ID
#52072762
Account id:428969100

Absolute scam company. Advertise Bet £10 get £20 - allow you to bet and lose - then refuse to credit the free bet. No warning in advance. SCAMMERS - AVOID!

Wish I read all the negative reviews before joining with these time wasters. Its been over 3 weeks and still my account is restricted. All documents were provided and accepted on the same day!

Below is the only message you will get for them to justify stealing your money:

'Your account is being reviewed, and the relevant team will email you with the outcome once the review has been complete. There is no timeframe for this review. I do apologise for the inconvenience.'

The relevant team (Account Security Team) will tell you the same thing but with an extra line 'We will not respond to further queries this matter unless there is a change in status'.

Stay away from all brands related to BV Gaming!

My advice is to log your complaints through Resolver and press for a deadlock letter, then you can escalate to IBAS and the UKGC. Letting people not withdraw or delaying verification is a direct infringement on the UKGC licence so do not let these lot off!

Honestly I never write reviews but i had to on this one this parimatch. Are parasites they are just after your money I signed up ad a new customer and it says you don't have to opt in as a new promotion place £10 and that's it. However I got a email as after my bet settled I thought it was strange I didn't get my money they basically said they can remove the promotion at anytime and I'm not entitled to any promotions or any promotions in the future but I can place bets? They can do 1 they are parasites. AVOID AT ALL COSTS THE PROMOTION IS STILL AVAILABLE. BUT YOU WONT RECEIVE YOUR FREE BETS STAY CLEAR FROM THIS COMPANY

Parimatch offers, as a welcome bonus, among other things £10 in free spins on Big Bass Splash, but don’t fool yourselves into thinking you’ll win anything, because any potential winnings are added to the bonus value instead of the player’s balance. So you keep playing until the bonus is drained to zero! No winnings at all! This is a scam!

Does the website Parimatch Morocco have any connection with you?

Complete and utter controlled scam of any does t know that by now your an idiot. These sites are all controlled. I won a couple of hundred and withdrew day after EVERY SPIN WAS DEAD. If it was random - why can’t I win again the day after?? Because they restrict it because you previously won the day before… it doesn’t take an idiot to understand this, if it was random they could potentially go bankrupt and lose everything… however they don’t they’re thriving hence they control when you when and lose. MAINLY LOSE obviously.
Don’t give these thieves your money - because that’s what you’re doing essentially paying them to deceive you with one of win then get u chasing for more…. Only to never really have that win again.
Thieves. Controlled. Modern scam.

Don’t bother.

I am writing this review because Parimatch has completely failed to protect customer funds, especially after the recent government and enforcement actions in India against Parimatch-linked operations. Instead of improving transparency, Parimatch has become unresponsive, unreliable, and careless with customer money.

My personal experience shows how serious the situation has become.

Parimatch is not refunding my deposits and not processing my withdrawals, even though I have submitted every proof they requested, including bank statements, transaction details, and screenshots.

My User ID: 955509174

My Ticket IDs:
• #50390056
• #49917699
• #49397970
• #49404254
• #49365506
• #46209068
• #42077707
(More tickets will be added as I update this review)

This is how Parimatch has been handling my case:
• Closing tickets without solving anything
• Not giving any proof of refunds or withdrawals
• Ignoring the bank statements I provided
• No explanation for why my funds are stuck
• Zero accountability from customer support

This is my hard-earned money, and Parimatch is showing no responsibility toward Indian customers.

After the recent government crackdown on Parimatch-linked networks, instead of improving communication, the platform’s service has collapsed. Hundreds of users in India are facing the same issue — pending withdrawals, stuck deposits, closed tickets, and absolutely no transparency.

I demand immediate action from Parimatch:
✔ Release all my pending withdrawals right now
✔ Refund every stuck deposit immediately
✔ Stop closing tickets without investigation
✔ Provide proper proof of all transactions, just like they demand from customers

A company that calls itself “trusted” cannot behave like this.
Posting this review publicly is my only remaining option.

I expect Parimatch to take this matter seriously and return my money without further delays.

I had an amazing experience with Parimatch customer support today. Adam was extremely helpful and polite — he answered all my questions quickly and clearly. I’ve used many gaming sites in the UK, but I’ve never seen such a fast and friendly live chat service before. Really impressed with the support!
Well done 👍 Adam! keep it up. I gave 5 stars only because of your customer service support.

I’ve been replied to very quickly and Parimatch are eager to help, polite and efficient. Thank you pavlo I appreciate your help. Well done keep it up guys

Cat was very helpful today. Sorted out my problem quickly. Thank you Cat. 🐱

The customer service is spot on, my server Louis done a much as he could snd sorted job, also is a good site for offers

Took a while get my new customer offer but pablo was quick to help and sorted straight away!!

Sheigh dealt with my query very quickly, identified the issue andncredited my account with the promotion I should have received

After I made some mistakes on activating a promotion the lady kindly honored the free bets for me

Pablo was extremely helpful and quick to resolve my issues.

Fantastic customer service from both Katherine & Sheigh. Worked with me to resolve my query, promptly & professionally.

Irene really helped me today she sorted all the questions I had and got me into my account I’ve been tryin for 2 days but she sorted it

Ana helped me to block the acces to the casino. She was very kind and happy to help.

Good customer service. Very attentive and dealt with my query very efficiently.