Parker & Brooks Reviews 

This product is shipped from China. Returns are a nightmare. Be EXTREMELY confident that you want that item before you place your order. The photos of the jacket I bought is NOT representative of the jacket I received. The photo showed that it buttoned off center, had a 5" wide belt, wrist length sleeves and overall length would hit the bottom of my rear. The coat I received buttoned up the center, had a 1" wide belt, 3/4 length sleeves and came to the top of my hips. I submitted photos to their customer service and asked them to tell me how to ship it back to China on their dime, which their website says they will allow if the item is incorrect. Instead, they now are telling me I have to pay shipping to return this item to China. They offered to give a 20% refund if I keep the coat, which will come to $16. Buyer beware. All appearances on the website lead me to believe they were an American based company. I should have checked into more before ordering but it was such a cute coat. If I'd realized it was coming from China, I would not have bought it, and that is their sneaky, tricky business model.

The dress was not what was advertised. I've been requesting the refund process since August 29th, today is September 12th!!
DO NOT PURCHASE!!
If you're waiting for a refund, just charge it back!!

Ordering was very easy! My hubby likes the new sandals and are his style. Even though they look a little "cheaply" made, they're still comfortable. "Cheap by the cut of the foam is a little jagged and how they're put together. Otherwise they hold well and seem to be fine. No other complaints!

I appreciated the quickness in service. I also appreciated the quick resolution when I overbooked an item and it was removed from my order. Good overall experience.

I didn’t want to even leave a 1 star review. Terrible product, cheap, flimsy. Shoes mailed in a cheap plastic bag to match the cheap products they sell. Please do not buy anything from them. This is just a heads up. I understand some people have to learn the hard way though. Good luck

I don't often get excited about shoes, but these fit me perfectly right away and are perfect for our summer travels. They seem to be very nicely made and I will be enjoying them for a long time.

I would not recommend Parker & Brooks based on my experience.

The shoes I received were poor quality, did not look like the photos on the website, and were not true to size. Instead of smelling like leather, they had a very strong chemical/glue odor. They were also too narrow and ran much smaller than a standard American size, making them unwearable.

The company advertises a 30-Day Return Policy, which gave me confidence to place my order. However, when I requested a return, I was told that I would have to pay to ship the shoes back to their warehouse in Asia, as well as cover shipping costs, customs duties, and import fees. Their email also states that returns are only processed after they receive and inspect the item, and that the process can take several weeks.

Instead of honoring what most customers would reasonably expect from a return policy, they offered me store credit, a replacement that required an additional processing fee, or only a 15% refund if I kept the shoes.

This is not what I expected when I saw "30-Day Return Policy" prominently advertised on their website. In my opinion, the way the return policy is presented is misleading because it gives the impression that returns are simple, when in reality they are expensive and impractical.

Customer service was equally disappointing. My emails went unanswered for quite some time, and when I called, no one answered the phone.

I feel completely misled by this company. I will never purchase from Parker & Brooks again and cannot recommend them to anyone.

The only reason I gave them one star is because the review system requires at least one star to leave a review. Based on my experience, they earned none.

False advertisement in both how they picture their items on the website and in how they deal with refunds. The shoes I got said "walking" on multiple sides, which tells me they take photos of good products, and then send probably throw out items from China that are super cheaply made, but overcharge. The shoes also were coming apart at the threading, and when I showed them in photos, they said thats how they come. If you send the shoes back for a refund you'll be paying for your own shipping which no doubt is over $50. And then they offer a credit instead, which is only 70%, but you cannot use the credit without spending money. It literally says cannot purchase as limit is too low? As if they didn't set up that error themselves to get you to pay them more.

Oh no! I received a pair of ladies fisherman sandals not what I expected. Opened the package and instead of smelling like leather it smelled like toxic glue. I have reached out to the support time two times by email and once by phone. Emails have not been answered back and the phone call it just rang and rang then hang up on me.
The sandals not look like the pictures. As the fit the sandals are too long and too wide. The company advertised easy return with in 30 days. Don't believe it! You have to send them back to China even those the mailing label says Vernon, California.
The quality of this product is poor and customer support is nonexistent so far. I definitely would not recommend this company. It appears to be an upscale American company but is Chinese company. I'm guessing I will never receive refund from. I would say with confidence IT A SCAM! BEWARE OF PARKER AND BROOKS! IT"S NOT WHAT IT APPEARS TO BE.
More to add on May 7. 2026 I received a reply from Parker and Brooks on the Trustpilot app because of the review I posted on Trustpilot. They have not answered any of the emails I sent directly to Parker and Brooks. If this is an American why does their return policy say you need to send the shoes to China. I still want to return the sandals and get my money back.

This is the email I got when I requested a refund for an item that I wanted to return:

Thank you for your message and we appreciate your patience.

We understand that sometimes a product may not be exactly what you hoped for. However, international returns are extremely complex, involving high shipping costs, lengthy customs procedures, potential import/export fees, and extended waiting times – sometimes several weeks – before we can even process the return and issue a refund.

To save you time, money, and unnecessary stress, we have prepared three much simpler and faster alternatives:

Option 1: Replacement Item (9.95 processing fee per item)
We can send you a brand new item of equal value or a replacement item – either in a different size or color. This is the quickest and most efficient solution, allowing you to receive a new product without the hassle of international shipping, customs clearance, or delays.

Option 2: Store Credit (50% of item value)
If you prefer, you can receive 50% of the item’s value as store credit, which you can use toward any product in our store at your convenience.

Option 3: Partial Refund (10% of item value)
You can opt for a partial refund of 10% back to your original payment method.

Most of our customers choose the replacement option because:

It avoids the hassle, risk, and uncertainty of international returns.
The 9.95 flat fee per item is minimal compared to the cost, time, and paperwork involved in shipping a return overseas.
You still receive a brand new item of your choice without delay.
Given the complexity and potential costs of returning the item internationally, we strongly recommend the replacement option as the most practical and stress-free solution.
Please let us know how you would like to proceed, and we will handle everything for you.

I ordered a dress. When it arrived, I tried it on and the zipper broke as I was zipping it up. The website says they offer returns within 30 days, but They refused to refund my money, offering only 50% store credit. After pushing back, they offered 70% store credit or the option to return it TO CHINA , if I paid the shipping, which is over $70. I would lose almost all my money if I did that.

They have great customer service, was having trouble trying to exchange my item. They had quick response time and were very helpful and accommodating to my needs!