Parkingpanda Reviews 63

We were waiting over an hour for our car and when it arrived we were horrified. We were calling the company and they said the driver is in traffic on the M25. About 50 mins later the driver called saying that he was taking the car for a car wash without any permission, and when my dad insisted for his car back, the driver ended the call. The driver then arrived 75 mins after we called them originally. The state that the car was in was horrible. There was dirt all over the car including the roof. The driver was very unprofessional and rude, almost putti go his hands on my sister for recording the car. The customer service here is disgusting and this company should be shut down with immediate effect.

Parked with Parking Panda back in October and thought all went well until we had a ULEZ fine come through from when we were out of the country. Proof that the company were using our car whilst ‘parked’ at their facility. Would totally avoid this company!

Unprofessional, rude, I believe they took for ride somewhere else other than straight to the car park and back. I had over 100 miles worth of petrol before I gave them the car, when I picked it up it only had 27 miles left. I WILL NEVER USE THEM AGAIN!!!!
Disrespectful and arrogant customer service!!!

Make you wait for over an hour and no update all they say is driver is on the way. Rude poor service. After hour of waiting they stopped answering my calls as they ran out of lies to tell me.

Damaged my car when returning. The driver ran away quickly giving the keys, I then checked the vehicle and found the damage on the front left bumper. Called him immediately within 2 minutes, and he said he cannot come back.

I then emailed the company making a proper complaint, with a picture as evidence. And they replied by saying something else. I then called them, and they said they will speak to the manager and asked me to call back afternoon. I called them back accordingly, and now they say they cannot speak about it on the phone and they need 14 days to reply to email.

Was very rude on the phone and hung up.

My car is £65k worth and I am now having to think about taking legal action against this company.

Parking express booked via Parking Panda. Unreliable, unfriendly, kept us waiting at drop off even though we called when we were half an hour away. Same issue on return, we waited for 2hrs and the driver kept saying he is 5 minutes away. Very rude, just dropped off our keys and walked off. No apologies, no chance to check the car for any damages. Avoid at all costs.

Rude and difficult to understand on the phone, told me to go to terminal 3 when I called from terminal 2 where the pickup was arranged to be, car came back after 1.5hrs filthy, covered in leaves and dirt, driver was surly and tried to start a fight, really you couldn't make up how crap this company is....cheaper than others for a reason, because they are awful and employ hooligans....avoid at all costs.

If I could give zero stars then I would. Please DO NOT book with this firm - or any other firm recommended via Ezybook Airport Parking.

Car returned damaged with dent and significant scratches to drivers door. Neither company will take responsibility.

Parkingpanda do not even have the decency to respond to emails or telephone calls. Ezybook will reply - but only to say the issue is not theirs to resolve.

I will NEVER book with these companies ever again - and would strongly advise anyone reading this review not to either.

Here are the NO NO , and you can judge by yourself. I will not leave my car with Panda custody for the reasons; Firstly , on the return date the guy who brought my car back at the Airport had hit another car whilst parking for me. Then immediately i got doubts about them. Everything in the car was completely different setup, position of seat, mirrors, steering wheel position, AC and vents repositioned, left in the car an empty Costa Coffee cup, the passenger seat was used and repositioned. When i found all of these, i got even more suspicious, therefore i decided to review my Dashcam which is installed in the car. Here, gets even worst, the dashcam was disconnected 30min later of the collection date 2.06.23 and next live back 8.06.23 when the person drove the car from residential area to kind of large parking lot. I have no clue what was done with the car and how it was used for the six days when dashcam was off, but everything for me looks not right and having passenger for whatever reason. Not to mention that the car was returned dusty,dirty, with birds crap etc. From my understanding and expectations of the service, is collecting costumer's car to parking lot and back, thats all. I will keep away from them.

Parking Panda via EZY Booking.
Totally replicate and reinforce everything that everyone's complained about below. Severely delayed car pick-up and drop-off, extra parking charges, and car returned absolutely filthy, inside and out, having been driven over 75kms!
DO NOT USE!!

When the car was returned I found that money (around £10 in loose change for car parking, tyre pressures etc) had been stolen. When I phoned to complain, the individual was unapologetic/complacent; I expect this is a common occurrence. Other problems included paint chips on the drivers door and mud up the tyre walls (parked in a field?). I will never use these people again and suggest you avoid them too. If I could give 0 out of 5, I would have.

If I could give 0 I would! Currently sat in the airport rang when we arrived were told 30 mins after 30 mins no where to be seen. Rang again said won’t be long. The driver rang said he was on his way however after another phone call 20 mins later we were told it’s stuck in the compound behind 3 cars and will be longer! I’m currently on 1 hour and 45 mins and was screamed at hung up on and over talked being blamed as we arrived slightly earlier than stated how it’s our fault and others need to be done first! Now we’re told it could be another potential hour! The men are disgusting how they speak to you how they hang up and avoid the calls!!! Please save the hassle of of trying to save money and don’t pay these con artists !! They are rude and I will be taking this matter further!!!

To add salt into this wound we have come home to a parking fine where they drove our car around!! They have said they will refund no apology from manager just a refund on everything I will update if they do!!

DO NOT USE!
Terrible service - the 20 minute meet and greet is more like an hour, which meant we had to pay £9.50 for the parking ticket. I phoned them three time to confirm where they were and all I got was a very rude person on the phone saying they’re on their way.

On the return we waited another 45 minutes for the car. The email says to call when you’re walking through customs. I would call as you’re getting off the plane, you would still beat them to the drop off point! I did phone the company after we waited 30 minutes for the car and they tried to say I was in the wrong place. We have written to the company, but we are not surprised by the fact we still haven’t had a reply!

Operating in the same area are two other companies; purple parking and blue circle which have a manned desk near the lifts. Cars that were arriving after us just dropped the keys at the desk, no waiting, no stress. I would use these companies!!

Booking made via EZY for panda parking.
DO NOT USE THIS COMPANY!!!
If I could give zero rating I would. Waited 40 minutes when we dropped off the car and an hour on return. The guy on the phone and manager spoke very poor English amd were abusive over the phone when questioned why the return was taking so long as we were told 20 minutes when we rang. Car arrived back in hell of a mess. Filthy inside and out. Looked like someone had been rallying it through mud and the inside was covered in some sort of white power. All paperwork and vit fro. The glove box had been pulled out and thrown over the front seat. We lost the plot with the driver who was quick to assure us he knew nothing. Bunch of scumbags. Seriously don't use. Manager advised to send pictures, which I've done but not hopeful much will happen.

Appalling company. When we returned from our flight as soon as we approched our car a man rushed towards us handed over our key and a ticket to exit the car park with instructions to pay for it (£6) at a nearby machine. When we opened the back door we saw that there was dried vomit all over the floor between the front passenger seat and the back one. On our return home we noticed fluid leaking from under the car. The garage said there was a cracked hose which means a costly rpair. We can't say for certain that this was down to Parkingpanda but we have our suspicions. Also like other reviewers have stated our dashcam had been disconnected. We are planning on reporting thm to Trading Standards.

Avoid
Slow when car picked up causing extra cost
3hrs to get the car to us on return

Booking made with Panda Parking via EZY book.
Provide lots of info about where to leave car and pick up. Took 45mins for car to be collected, despite calling ahead.Should have prepared us for expectation on return. Called as instructed once luggage collected at 7.07am! After 5 calls later and numerous excuses car finally arrived at 9.50am, 2.45hours later. Just not acceptable, no updates about delays, only excuses when further calls made.
Our wired in dash cam was removed and placed in centre consul.
Driver did not wait around for us to check car...
Wish i had taken a picture of our mileage when we left car, as not convinced it had not been used...
Would not recommend Panda Parking, there service is atrocious!

Don’t let this lot go anywhere near your car,
Our brand new car was brought dark one hour late,
No apologies from a very rude and ignorant driver.
The driver parked the car, he saw us walking towards our car. He left car running jumped out and walked away to pick up another car,he left keys and ticket in car.
Our car was returned absolutely filthy,covered in tree debris and bird poop all over it,the lower half of car was covered in mud like it been left in a swamp four four days.
I confronted the driver and asked for an explanation and he started to get very aggressive in his behaviour saying I’m only the driver. At this point my wife told me to leave it.
Needless to say that the people that were having there car from this chap had very worried looks on there faces as they had seen the state mu car was brought back to me.
DO NOT LEAVE YOUR CAR WITH COMPANY!!!!!!
A word for Ezybook Airport Parking ,please do not let this company quote on your behalf.

Disastrous experience run through the aggregation site 'Ezybook Airport Parking'. The car was returned in a filthy state on the inside and out. It had clearly been used while we were away and the interior was, bizarrely, covered in bird crap. We had to pay the short term parking costs on top of the bill we'd already paid.

Needless to say no one has answered our complaints, and on further investigation there are literally hundreds of stories out there of people getting parking fines, speeding fines, in-car drug use, and in some cases having their cars stolen altogether (check the Ezybook Facebook Complaints Page).

This company is an absolute scam. Avoid them at ALL COSTS.

The worst. Do not use!
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We paid £83 to use this service, to park for 2 weeks.
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When we got to Heathrow, we followed the instructions on the email so we went to the drop off area. When we call the "friendly driver" he told us to actually go to level 2 of the short stay parking.
That costed us £5 plus £6 for the short stay car park. An extra £11..
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On our return "the friendly driver" took 1h and 30 minutes to take the car to us.
You should see the state of the car!!
We left half tank full of petrol and it got back on reserve!!!!
The car is soooo dirty and full of mad! It stunk of body odours and they left a bag of McDonald's food on the passenger side and a eaten apple core!!
I have never experience anything like this!!