I am compelled to use this company to pay for parking at the train station where I commute from. My first issues started when the App stopped being compatible with my bank. I used an Android... Toon meer
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Useless - We prepaid for our parking and arrived at designated car park in Diss, Norfolk to find no space for our car there. It’s impossible to complain easily. Avoid using them
Bedrijf heeft geantwoord
Appalling company who rip people off. The app wasn't working properly and despite evidence that my daughter had tried to pay (the app said she had), they took two lots of £60 off her in one week. The... Toon meer
Bedrijf heeft geantwoord
I spent over an hour trying to make a payment. Once you have entered a car park you are captive if the app fails to work, as in my case. It is impossible to find a telephone number or email address i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Parkonomy is an online payment platform enabling car park customers to easily pay for their parking on our App, Website or Paybymobile service. With hundreds of car parks in the UK listed with our service, by multiple car park operators and land owners, customers should easily be able to find a car park in a town or city you wish to visit.
Contactgegevens
Canada Square 1, E14 5AB, London, Verenigd Koninkrijk
- helpdesk.parkonomy.com
- parkonomy.com
1,3
Zeer slecht
176 reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Rip Off Britain
Rip Off Britain
Only had 1 bar of 3G so had to use text and call back feature. No other way to pay the parking fee. BUT if you use text and call back then the other SMSs are automatically opted in, so an extra 20p. Plus nowhere did it it say that there was a booking fee or SMSs were automatic.
£2 parking cost £2.40 - 20% increase is ridiculous.
Updated folllowing their reply: Despite Parkonomy's claim below - there was only a number to send a text to and no notice of the additional charges on the sign I saw. It was literally a sticker on the back of the per hour fees sign!
Telling me to go elsewhere, is silly - I needed that car park due to travelling with two blue badge holders and it being the closest car park to our destination. Not surprising the volume of 1 star reviews on here.
25 mei 2024
Review zonder uitnodiging
Antwoord van Parkonomy
Hi Catrina.
Unfortunately, Parkonomy has no control over the phone/Wi-Fi signal in the car park as it very much depends on the car park location and/or the customer's service provider coverage.
We always advise, if you are unable to get a good signal, to move to a more suitable location where you can utilise our service better.
The 20p booking fee and 10p SMS booking confirmation and reminders are highlighted on the Parkonomy signs, below where you reviewed the instructions for the text booking service.
We apologise if you feel you've had a less than positive parking experience.
***Update to previous response*** We were not suggesting changing car parks, we were simply suggesting finding a better signal area where you would be able to use our App or website booking option - for both of those options you are able to deselect the SMS confirmation or reminders.
We will talk to the car park operator to ensure the most up to date Parkonomy signs are displayed in the car park as these have the SMS fees and booking fee clearly displayed on the front (at the bottom) of the signs. Please send us a screenshot of the sign you are referring to, to our helpdesk.parkonomy.com and we will immediately investigate.
Regards - Parkonomy
Thank you for your reply Parkonomy
Thank you for your reply Parkonomy. I am concerned about how you could use my credit card when I have no record of having given you the details. Can you please verify when I registered my current credit card with you and permitted you to use it? The 23rd May 2024 "Transaction"(which I did not complete or agree to) is the only one on my entire statement attributed to Parkonomy.
24 mei 2024
Review zonder uitnodiging
Antwoord van Parkonomy
Hi Sue.
We can see you confirmed a car parking session booking using our mobile service at Isca Place on 23/05/2024 at 17:00 to 23/05/2024 at 22:00 with a vehicle registration number ending in VYN. In order to make this booking you would have been required to input your card details and process a payment which, for the record, was completed at 17:04 on 23/05/2024.
As we previously stated, Parkonomy is not able to take automatic payments, it is the responsibility of the parking customer to process the payment.
If you need any further clarification, please let us know and we'll do our best to assist.
Regards - Parkonomy
Antwoord van Parkonomy
Thank you for your positive feedback Holly, it's very much appreciated. :-)
Parkonomy customer services.
My son parked in Bridgend and couldn’t…
My son parked in Bridgend and couldn’t get the app to work. Moved car within 5 mins. Emailed parkonomy who admitted they were updating their services at the time but the other 2 ways of paying were working correctly. Are the customers expecting to wait in the rain to try all the systems. Surely it should be advertised if one is not working. So if updating system how are you sure the other ways was working. Really annoyed as I said moved car and get issued with fine.
9 februari 2024
Review zonder uitnodiging
Antwoord van Parkonomy
Hi Amanda.
We provide customers different options to pay for their parking to try and make it easier. The App, website and Paybyphone (text) services are working correctly but with some car parks, if there is a Wi-Fi/signal issue (for example), we always advise to use one of the alternative methods to ensure payment is made.
The car park operators do provide a consideration period enabling customers to pay for their parking or exit the car park and this time period can vary between car parks and operators.
We always advise, if payment cannot be made within a 5 to 10 minute period to move the vehicle. We appreciate this isn't ideal but it may mean avoiding a PCN.
If you felt the PCN was issued incorrectly by the operator or enforcement company, you are able to appeal it by following the instructions on the PCN.
If you can kindly provide us the vehicle registration number and email address and we will review our response to the helpdesk message.
Thanks for your review.
Parkonomy customer services.
Fraud Alert - Parkonomy bill for SMS messages even if they are turned off in the settings
Fraud Alert ! - Parkonomy bill for SMS messages even if they are turned off in the settings in the app (iOS). I have enagged their helpdesk twice without any luck. I recorded my screen while doing my last two bookings clearly showing the settings switched off and then being charged and sent SMS's. I will further be enagaging with Apple to get their app pulled from the app store.
18 mei 2024
Review zonder uitnodiging
Antwoord van Parkonomy
Hi Anthony.
We have responded to both your queries regarding this, please check your email spam folder if you haven't seen our responses in your inbox.
Just to confirm, your first message was received on 04/05/24 at 10:49 am and responded to on 07/05/24 at 10:55 am. The second message was received this Saturday 18/05/24 at 8.56 am and responded to on 20/05/24 at 10:28 am.
We confirmed in both our responses that you are able to unselect the SMS confirmation/reminders when making the parking session booking. The tick boxes are displayed on the booking screen on the App and website, you just need to untick/click on the two boxes to not receive the SMS.
If you need any further assistance or guidance, please message us again.
Regards - Parkonomy customer services
Effin ripoff
Effin ripoff! We and several other people parked here, paid a reasonable rate BUT when we returned, the car park was closed! It is not obvious when you park that the part of the carpark you are in is not 24hr. Searching round outside we found a bit that said closes at 7pm. One of the people didn't park up until 7 40!
£30 fee to get someone out to open up for us. In all cases the expiry time of our tickets was before the opening time the next morning!
The operator is Total Car Parks Ltd. ISKA Place Car park, Queen St, Exeter
18 mei 2024
Review zonder uitnodiging
Antwoord van Parkonomy
Hi Andy. The car park operator is Total Car Parks, not Parkonomy for which you provide the review. Parkonomy is an online payment platform and the car park opening and closing hours are clearly displayed on the Isca Place booking page on the App and Website. There are also Total Car Parks signs displayed at the Isca Place (indoor) car park stating the 7pm closing time.
For future queries, we can be contacted using our messaging service: helpdesk.parkonomy.com
Regards - Parkonomy customer services
Sympathetic and helpful...
Due to a serious family accident a vehicle had to be left on a Parkonomy site and we had no idea how much time had been paid for.
Parkonomy went above and beyond, resolving the issue with the car park owner and phoning me to provide reassurance.
Many thanks to Justin for your assistance at a difficult time.
17 mei 2024
Review zonder uitnodiging
Antwoord van Parkonomy
Hi David.
Thank you very much for taking time to send us this review, it's very much appreciated.
Regards - Parkonomy customer services
Avoid Parkonomy car parks if you can
Avoid Parkonomy car parks if you can. Neither the app nor the automated telephone service work properly. Full of bugs. And there is no Customer Service/Help number on display to ring when you need help.
I've used the same car park for some time. However the penultimate time I used the app it said 'Processing' and then reverted to home screen/start of parking session screen. I didn't subscribe to the SMS receipt message so had no idea whether it worked or not. In trepidation and at risk of a double charge I tried again. Same 'Processing' message. I wasn't about to try again in case of a triple charge against credit card. I subsequently got a penalty ticket; appealed due to app not working but appeal not upheld. What a bloody surprise.
A month later (today) I tried to park again; same thing happened; "Processing" . Tried to add a different credit card but it wouldn't let me. Said Not Available. If I was doing it wrong then that's the fault of the app design - it's NOT my fault. All apps must be foolproof. So then I tried the voice activated telephone number. It said my stored card was declined and to try another card. I tried two other valid credit cards and each one was supposedly Declined. I know this to be a lie. The credit card companies had no sign of the attempts on their system. So I paid with cash. Thank god there was a cash machine otherwise I would have another penalty for hanging around in their car park for longer than allowed.
I'm in IT for a credit card company. I know all 3 cards I used today were good. I suspect my original stored card was causing the bug in the app as the card was cancelled some time ago when I mislaid it. But of course who is going to admit they've got software bugs???? The App designers need shooting. Good job the banks do a better job of their banking apps. I shall write to the car park management and tell them to use Ringgo instead. I've had no trouble with that.
So thanks Parkonomy - you've cost me £60, as I see little point in appealing to the Independent Appeals Service. I would only lose and then have to pay £100.
Well thank you Parkonomy for replying. I'm well aware you own the app but not the car park. However it was your app failure that caused me to get a ticket, as I didn't know whether I'd paid or not. "Processing' followed by reversion to the home screen doesn't help in any way. 'Card declined, use another card' would be more appropriate. (Having said that I did try other cards via the IVR system and that didn't work either. It seems my Parkonomy account was stuck/in a loop. And I needed instant help in order to know whether I'd paid or not. Don't need 24 hr customer service. I looked on the car park info boards and couldn't see anyway of instantly talking to a human. Also I know very well that there was nothing wrong with any of my credit cards. All 3 from different banks couldn't go wrong at the same time. And I have thousands of £ of spare credit. I've got a triple A rated credit score. You need to investigate what your card processing system was doing and the interface between it and your app. Your acquirer will be able to tell you if they saw any authorisation requests come through to them or not. They keep an audit trail of everything - they're a bank, not the Post Office/Fujitsu. And your card system will also have an audit trail and store any reasons for card declines. Perhaps you ought to tell the car park owner that it was your fault they fined me and I'm damn well innocent. A £60 reimbursement wouldn't go amiss.
PS. I've tried to add a new card to my account today but it says "Currently Not Available' That's not a useful message. WHEN is it available?? Is it next time I try to park? Not helpful. Why can't I add a card whenever I want to? All YOU have to do is to validate the card but not charge it. Nowadays I believe there is a special card transaction code you can use to validate cards but not charge the account. I'm behind the times having retired, but available for consultancy.
Google the following and read it
'Visa payment account validation'
I think that advice is worth more than £60.
2 mei 2024
Review zonder uitnodiging
Antwoord van Parkonomy
Hi Suem. We apologise if you feel you've had a less than positive parking experience.
Just so you are aware, Parkonomy does not own or manage any car parks, we are an online payment platform only and therefore we have no control over whether or not you receive a PCN. Car park operators issue PCNs for various contraventions and this information is not shared with Parkonomy.
On the App and website we have a helpdesk function enabling all our customers to message our customer service team who aim to respond as quickly as possible and typically within 24 hours.
Parkonomy does not decline cards, bank card declines are made by the bank if you do not authorise the payment or the card doesn't have enough funds available. Therefore, as you were unable to utilise our system for whatever reason, seeking alternative payment options was the best solution.
If you can kindly send us your Parkonomy account details to helpdesk.parkonomy.com - vehicle registration number or mobile number and we will investigate further including the software bugs you have highlighted. Our development team may be a little disappointed by your comments but all the same, we'll ask them to assist so you have a more positive experience in the future.
Thank you for your feedback.
Parkonomy.
Got a new car no way to change reg…
Got a new car no way to change reg number so can't use app...have emailed no reply of course!
20 april 2024
Review zonder uitnodiging
Antwoord van Parkonomy
Hi Myra.
We endeavour to respond to all customer queries within 48hrs. However, if you are referring to your query on 26th December 2023 at 18:56, we responded after the Christmas/New Year break on 2nd January 2024 at 10:21 to give instructions to assist you. It is possible the email response went into your spam folder which unfortunately, we have no control over.
The App does allow the customer to amend or add a vehicle registration number to their Parkonomy account and select which vehicle you would like as the default.
Also, if the car parking session is still active and you've added the wrong vehicle to the booking, most car park operators will allow you to change the registration number you've booked with.
If you need guidance or assistance in the future, we advise sending a message to: helpdesk.parkonomy.com where we endeavour to respond within 48 hours (or sooner during week days) - we can also phone you if you provide a contact telephone number.
Regards - Parkonomy
Parkonomy only use as a very last resort.
Location 2460. Terrible. In site ticket machine broken. No secondary ticket machine. Expensive. Parkonomy not on Google Play Store. Wasted time googling Parkonomy to register etc. I only used site 2460 because all safe local free disabled parking spaces full. Parkonomy no respect for the disabled. Parkonomy sending SMS assuming you were going to over stay. Completely disrespectful to customers. Oh! Parkonomy charging for every SMS they send. 10p when SMS cost Parkonomy less 0.5 pence. Greed!
20 april 2024
Review zonder uitnodiging
Antwoord van Parkonomy
Hi Manoj.
We are sorry you felt you had a less than positive experience with your recent car parking session at car park location number 2460, Sykes Street, Preston.
Please note, Parkonomy does not own or manage any car parks, this includes payment machines - these are the property of the car park operator. Parkonomy is an online payment platform only.
The parking tariffs are also set by the car park operator and all parking customers are expected to pay for their parking, Unfortunately, Parkonomy has no control over this.
You are able to opt out or deselect SMS at the time of making the booking which is done by simply unticking the SMS box. Some customers like to receive the end of session reminder 15 minutes prior to the end of the booking enabling them to either extend or exit the car park.
We hope that addresses your concerns and in future, if you need any assistance, please message us on helpdesk.parkonomy.com and we will do our best to assist you.
Regards - Parkonomy.
Worst parking app
Worst parking app by miles. When trying to register your bank details you get a message saying “ not recognised as card not yet used to make a payment “ so how can you register the card if it won’t let you register it ? Useless app.
19 april 2024
Review zonder uitnodiging
Antwoord van Parkonomy
Hi Rob.
We are sorry to hear you had a less than positive experience using our App.
However, you are able to add a payment card to your Parkonomy account by following the booking process through.
Login to your account, go to the map page and select your car park location, input/select the vehicle registration number, select the date/time of the session and when prompted, input the bank card details and 'save' for future bookings. You cannot add a card via the 'my accounts' page.
For future, if you go to our FAQ page, the instructions are available there or you can message us at helpdesk.parkonomy.com and we will be assist as soon as possible.
Regards - Parkonomy.
There is no APP on the play store for…
There is no APP on the play store for Android which makes it more frustrating. If there is one which one. I click on the link takes me to the play store and cannot see one.
17 april 2024
Review zonder uitnodiging
Antwoord van Parkonomy
Hi Derek. We are investigating an issue where the Google Play store isn't enabling the download of the Parkonomy App. We are working to get this link fixed as soon as possible and we apologise for any inconvenience. In the meantime, please use our website booking platform at www.parkonomy.com or by using our Paybymobile service with the instructions on the signs in the car parks. If you have further issues we can be contacted at: helpdesk.parkonomy.com - please provide us your vehicle registration number and car park location. Thank you for your review. Parkonomy customer services.
Never really have an issue with the app…
Never really have an issue with the app for parking in Ipswich, whenever I have had a problem support has always been helpful.
19 januari 2024
Review zonder uitnodiging
Antwoord van Parkonomy
Thanks for your feedback, we really appreciate it!
I dont want to give them any star
I dont want to give them any star. They are trying to get £59.99 on my account which I don't understand why. There is nowhere to contact them. My bank advised to email them to cancel payment but I can't even find any contact. Please help. Any one knows how to contact them?
27 januari 2024
Review zonder uitnodiging
Antwoord van Parkonomy
We are sorry to hear this but it is highly likely you have clicked on an advert link which is not associated with Parkonomy. We are not aware of any tariffs which are £59.99.
We acknowledge receipt of your message on our helpdesk and have replied. We have not been able to locate a Parkonomy account using the email address or vehicle registration number you have provided.
In order to make a car parking session booking via Parkonomy, you have to create an account, input your card details and physically press the pay now button, we do not take automatic payments. Therefore the £59.99 payment has not come to Parkonomy.
Please respond to our helpdesk message if you need further assistance but we strongly advise you contact your bank as soon as possible.
Regards Parkonomy
I'm new to parking apps and while I…
I'm new to parking apps and while I initially found this particular one slightly confusing on first use, upon enquiring I was given clear and concise advice which made it all make sense.
4 januari 2024
Review zonder uitnodiging
Antwoord van Parkonomy
Thank you for your feedback, it is much appreciated.
Simple
Simple, fast and easy to pay via their app. Confirmation and reminder arrived promptly. Would recommend with confidence.
6 december 2023
Review zonder uitnodiging
Antwoord van Parkonomy
Thank you for your feedback John, really appreciated - Parkonomy customer support.
Very poor indeed!
Very poor indeed!! I parked in Bridgend, by the soft play. The App to pay was not working. Couldn't get thru to them at all. Then they stuck a fine on my windscreen. Several different drivers, had the same problem that day. Bloody disgusting 😡😡😡. You still issue parking fines, even tho, the problem is quite obviously at your end!!! Can't find a way of Contacting Parkonomy either. I'm. Totally disgusted 😡😡😡😡😡
3 november 2023
Review zonder uitnodiging
Antwoord van Parkonomy
Hi Angela. We are sorry you've had a negative experience. Please be aware, Parkonomy does not own or manage any car parks, we are an online payment platform only and do not issue PCNs.
If you received a PCN, this would have been generated by the car park operator or enforcement company which unfortunately we have no control over. In the future, if you have any issues when paying for your parking session, please contact Parkonomy using our customer contact email: helpdesk.parkonomy.com
From there we'll try and assist you as soon as we can.
Regards - Parkonomy customer support
Scam!
100% I made a payment for parking, I didn't leave the car park till I was sure its all paid and rushed to train after! 5 days later I've got parking charge notice in my post! What a scam! Please do not use the app, Scam, Scam, Scam
21 oktober 2023
Review zonder uitnodiging
Antwoord van Parkonomy
Hi. Parkonomy does not own or manage any car parks, we are an online payment platform only. Therefore, we do not issue PCNs, these are generated by car park operators and can be for various contraventions.
Car park operators do not share any PCN data with us so we cannot comment as to why you received one unfortunately.
In future, if you have any issues you can contact us using our support email: helpdesk.parkonomy.com
Thank you for your feedback.
Utterly ridiculous
Utterly ridiculous - virtually non existent - customer service. For some weird (technical?) reason all my cards are being declined. The last time I was charged twice. I had no reply to my email, complaining about it. There is no customer service number and no webchat facility. It means that I have to park elsewhere and walk - come rain or shine - in order to enjoy a night out in Bridgend/South Wales. There are no payment machines - (expensive) SMS bookings or smartphone bookings are the only option. I am equally cross with Bridgend Council for outsourcing their car parking management to such a ludicrous company.
29 oktober 2023
Review zonder uitnodiging
Charged twice for the same booking
Charged twice for the same booking, contacted Parkonomy straight away through there online portal but received no acknowledgement. I have subsequently sent 3 further requests for help/refund with no response from them at all.
Customer service is shocking and they keep your money!! Should be ashamed.....
7 oktober 2023
Review zonder uitnodiging
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