Essex Mustang Centre Reviews 

The WORST customer service I have ever experienced in my life!!! Rang them up 12 times chasing orders for
Months, Brand new panels that were rusty missing parts and endless waiting for apparently IN STOCK items to arrive that never did. Cancelled all orders with them and still waiting for a refund AVOID LIKE THE PLAGUE!! My advice Buy directly from the US pay for shipping and customs charges and it will still be less money than these middle men charge!

I needed an new bonnet for my 68 coupe which they sourced very quickly but there was a delay getting it delivered. I explained I needed it asap and they arranged for their office manager "Jenny" to deliver the part personally on a Sunday morning which was perfect for me.

Right were do i start i think ill start by saying all you that have complained about Essex mustang GET A BLOODY GRIP of your self ie when a company sends parcels out its out of there hands as for getting parts my company has spent thousands with then and i must say you all put doubt in my mind but i can honestly say that this company as done me PROUD and ive just ordered another load of parts that are in the thousands ill say im in good hands using essex mustang SO PLEASE IGNORE THE BAD FEED BACK if you want call me its RM MOTOR ENGINEERS LTD ASK FOR RICH 01430 472220

terrible terrible company worst i have ever dealt with how are they still trading girl on the phone must have a very large nose as she tells lie after lie in a arrogant way took weeks to get my money back after i cancelled a order that did not and was never going to arrive everybody at the shows says dont go near essex mustang anybody posting a positive review in the hope of wining £500.00 do you really think you will get the money from this bunch of con artists

The best potatoes money can buy!
Jacket spuds, mashed potatoes, chips, you name it these guys can do it with a potato!!

Do your self a favour don't use Essex mustang it only lead yo pain and misery and a long wait to get your money back I had to get my bank to get it back 6 months later

DO NOT USE THIS COMPANY. The worst customer service ever. despite several phone calls and emails and over a month laster they still haven't credited me back £1900. ALL THEY DO IS IGNORE EMAILS AND PHONE CALLS. I have raised dispute with NAT WEST and I am going to contact Police.

A really lovely firm to deal with. Knowledgeable and friendly and helped repair my hubby’s 65 Mustang no worries. Would definitely return, the owner couldn’t help us enough!

I have placed two orders with them. In the first instance 2 items took 8 weeks to arrive, and one item never showed. Nor could they give me a delivery date. Cancelled it.

Second order, "will leave us Wednesday and be with you before the end of the week". No. Sent an email to ask about delivery, no response. Called and was advised computer "not available, I'll be back on line this afternoon, I'll check and call you back". No. Second call, same response. Since I'll be travelling now, I've had to change the delivery address, assuming it ever gets delivered. Despite their website appearance I suspect this is one man and his dog, totally out of their depth. I'll stick with Mustang maniac in future.

I wish I had never dealt with them. I ordered parts over the phone on 3rd May and was promised delivery within three weeks. It's now 27th June and there is no sign of my promised refund or the parts. They are not consistent with their excuses but only give reassurances to keep you at bay. My next step will be to reclaim the money through my credit card.

Essex mustang are trying to “buy” good reviews with there competition for £500 parts but the truth is they are not a decent firm to deal with.
I ordered lots of parts online only to be told the majority of prices quoted were wrong & my order would cost considerably more .
I still went ahead with a few items including a floor repair panel which I needed quickly & was promised delivery within 2 days.
After a month of phone calls & emails the panel eventually turned up by which time I didn’t need it & agreed to return it for a refund.
Despite months of calls, emails & entries on to there complaints system, Essex Mustang never did give me my money back.
Thankfully I had paid via Barclay card who gave me a full refund after I was able to evidence the poor service - I suspect the credit card companies are used to complaints about Essex Mustang !!!

Im sorry I cant be really positive about Essex Mustang, I placed an order (1152) on March 31st 2016, on recipt of the goods in May 1 item was recieved damaged (1966 Mustang Bonnet front trim) this was reported straight away and supported with photographs, the bonnet trim is unuseable.

A support number was raised (988503) and over several months emails were exchanged to try and obtain a replacement, my last email to Essex Mustang was on 26th October 2016 asking the status of my replacement, I did not recieve a reply and have given up ever recieving the item I have paid for, there has been no further no communication from Essex Mustang or sight of my replacement part, so as you can imagine I am not a happy or satisfied customer.

First class company. My order was correct, arrived quickly and staff were very helpful and knowledgeable when asking about my order requirements.

I've spent a fair few dollars with these guys. The lady on the phone is very pleasant and helpful and parts turn up in good time.
Once I had a part go missing during delivery from Essex Mustang to my office.
They replaced it at their cost and it arrived the same week I reported it MIA.

There seem to be a a few scathing reviews of them on here. I can only say from my own experience that they are excellent and very helpful and pleasant to deal with.
Will most definitely continue to use them.

Great customer service, fantastic communication. Couldn't fault them in any way. Already reccomended to a friend. Thanks Guys!!!

TAKE NOTE , DO NOT DEAL WITH ESSEX MUSTANG FOR PARTS!! They never turn up and the woman who deals with you is a compulsive liar.Promise after promise , nothing happens or arrives and then a stuff you we don't give a damm attitude!!! The worst company I have ever come across in my life. STEER CLEAR , THEY ARE A BUNCH OF LYING CROOKS

Wow just got an Email from these guys to ask to leave a positive review in exchange for a chance to win £500 of parts! I very much debut that this is a real raffle as there is no terms and conditions.
I would not recommend Essex mustang to anyone.

I read all the bad reviews on Google and Facebook and thought they cannot be true, i will give them the benefit of the doubt. Sadly Essex mustang lived up to it bad reputation for supplying parts.

Not once did they reply to my Emails, I had to chase them for weeks and given broken promises “the parts will be here Wednesday” not sure which Wednesday day they meant !

In the end I had emailed them to cancel the order you guess it no reply, not until I contacted them on Facebook did they reply with a simple “order cancelled” no mention of a how or when they would refund me. Again all emails on the subject of a refund went ignored.

In the end I had to go to my credit card company to get a refund.

My advice based on my experience is AVOID Essex Mustang for parts.

I had under taken £14000 worth of restoration work with Essex mustang centre. After 18 months of disappointment, I had to remove my 1965 fastback from them. They had 2 attempts to paint the car, both of which were totally unacceptable. The owner had no interest in reaching a resolution and I had to write off the complete value of works undertaken. The car then went to a reputable body shop and had to be taken back to bare metal because the prep work was so bad, and completely redone. A disgraceful business of con-artist and want to be’s, who shouldn’t be trading.

I have been a regular customer of Essex Mustang, and all I ever wanted for my mustang, they always managed to provide. At times parts were delivered to Malta, while on other occasions Keith of Essex Mustang brought the parts with him over to Malta himself. They do their best to help in everyway they can. They even have contacts from America!! My review is 100% positive. Joseph Pace from Malta

Good experience. Ordering was straight forward from the website and communication and delivery was swift and efficient. Good service all round.