Excellent service from Partsformachines. Great price, same day despatch, next day delivery, and when something went slightly wrong (not their fault, the delivery company got the wrong house!) they wer... Toon meer
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Made what I thought would be hard to find incredibly easy. Website easy to navigate, search facility excellent and found what I needed within seconds. Great price and promptly delivered within 2 days.... Toon meer
Great people to deal with and always willing to spend time researching products to ensure particular customer needs are met. No doubt I’ll be back!
Initially was quite disappointed as my package arrived with one the items missing (small cabinet part of a big modular workbench). I called the support number and was told they would look into it. I w... Toon meer
Bedrijfsgegevens
- Industriële apparatuur leverancier
- ook in
- Auto-accuverkoper
- Autoreparatiemateriaal verkoper
- Bouwmachine- en gereedschapswinkel
- Gereedschapwinkel
- Tractorreparatie
Geschreven door het bedrijf
Your trusted site for construction, agriculture, and industrial machinery parts
Contactgegevens
Bank Gallery, High Street, CV8 1LY, Warwickshire, Verenigd Koninkrijk
- 01926754100
- order@partsformachines.com
- partsformachines.com
4,8
Uitstekend
502 reviews
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Antwoord van Partsformachines
Thank you for your feedback Rhiannon, we're pleased to hear that you were happy with your delivery experience. We look forward to see you again soon.
Best regards,
PartsForMachines Team
Excellent product and we site
Excellent website. Starter motor details were thorough and good pictures of item.
Slightly slow dispatch but item arrived next day (Saturday delivery) which meant long bank holiday weekend disappointment was averted!
Overall highly recommended.
1 mei 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for your review Nicholas, we're glad you found our website excellent with thorough details and good pictures of the starter motor. We apologize for the slightly slow dispatch but are pleased that your item arrived the next day, just in time for the long bank holiday weekend. We appreciate your understanding and look forward to serving you again.
Best regards,
PartsForMachines Team
Great service and very prompt delivery
Great service and very prompt delivery, with regular updates on the status. Definitely recommended.
3 mei 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for your feedback. We're thrilled to hear that you received great service, very prompt delivery, and regular updates on your order status. Your recommendation means a lot to us!
Best regards,
PartsForMachines Team
Very fast efficient service
Very fast efficient service. Great communication and lowest price online. Well done👍
10 mei 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for your wonderful review Sean, we're delighted to hear that you experienced very fast and efficient service, along with great communication and the lowest price online. Your satisfaction means a lot to us!
Best regards,
PartsForMachines Team
Confident with this company
I have only bought the one item from this company (a trolley jack) it arrived in good time in good nick and the best price that I could see on the internet at the time.
If I need anything else I will check them out.
16 april 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for your review Peter, we're pleased to hear your trolley jack arrived on time and in great condition, all at the best price you found online. We look forward to serving you again in the future.
Best regards,
PartsForMachines Team
The vice was for a family member .and…
The vice was for a family member .and he was over the moon with the new vice .
The delivery was a fast efficient service.
29 april 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for sharing your experience Milly, we're thrilled to hear that your family member loved the new vice and we hope that they putting it to good use, making nice things for the family!😊
Best regards,
PartsForMachines Team
Great purchase and next day delivery of…
Great purchase and next day delivery of my petrol washer.
9 april 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for your review Mick, we're delighted to hear you had a great purchase experience and enjoyed our next-day delivery service for your petrol washer.
Best regards,
PartsForMachines Team
Good pricing and delivery from a well…
Good pricing and delivery from a well established company
2 april 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for your positive review Colin. We're delighted to hear you liked our pricing and delivery, we look forward to serving you again.
Best Regards,
PartsForMachines Team
Complete lack of customer service - now updated following company response
Bought a Hyundai lawnmower from them in September. Used three times then laid up for winter. Used once last month and then tried to use again two weeks ago. Mower wouldn’t start and had developed an oil leak. Contacted PFM but absolutely no support. I’ve called eight times in two weeks, left my details with reception and been promised a call back each time but never had a return call. Have had a few generic email responses, but when I reply to those I get no further response. They sent a courier out last Friday to collect the mower despite me requesting a different pick up date, so we weren’t there. Courier came back today to collect but PFM haven’t even sent us the courier label for the box so FedEx couldn’t take it. Rang today to complain and ask for a label - reception took my details (again) and promised a call back but no call (again) and no email acknowledgement. Reception admitted that they can’t actually speak to sales or support, and can only send them a message.
This company’s customer service is appalling. Am now having to go via my credit card company to try to resolve this.
Update: After leaving this review, the company's owner, Abhishek, got in touch directly and made sure that the problem was resolved, as described in the response below. Happy to upgrade the rating from one star to four stars as they did resolve my problem, but it would be good for them to make sure that no one else has the same experience with their after-sales service.
15 april 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Dear James,
Thank you for taking the time to leave your feedback.
We sincerely apologize for the inconvenience you experienced while engaging with us. We have checked our systems and can confirm that you contacted us several times through this initial process and every time we responded promptly but engaged with you via e-mail. Our error was not calling sooner, and we understand that this was a mistake.
Since then we have spoken to you several times, rearranged the collection of the faulty machine, repaired it and returned it back to you - all free of cost of course.
In addition, we have refunded a portion of your initial purchase price as a small recompense for the suboptimal engagement from your perspective.
We are committed to improving our service, and your feedback is invaluable in helping us do so.
Best Regards,
PartsForMachines Team
Well designed and easy to use web page
Well designed and easy to use web page, fast turnaround time, customer care, communication and quality of the purchased item.
PARTS FOR MACHINES has in my opinion, scored TOP MARKS in each of the categories above.
Will definitely use Parts for machines again.
Thank you
26 maart 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for your wonderful review! We're thrilled to hear you found our website well-designed, our service fast, and our communication and product quality excellent. We appreciate your high praise and look forward to serving you again.
Best regards,
PartsForMachines Team
Easy to deal with very quick delivery…
Easy to deal with very quick delivery many thanks
28 maart 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for your kind words. We're delighted to hear your feedback and we look forward to serving you again.
Best regards,
PartsForMachines Team
Easy to use website and ordering…
Easy to use website and ordering process, good prices, clear communication and prompt delivery.
20 maart 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for your wonderful feedback. We're thrilled to hear you found our website easy to use, our prices good, and our communication and delivery prompt. We appreciate your support and look forward to serving you again soon.
Best regards,
PartsForMachines Team
SIP Planer Thicknesser machine…
SIP Planer Thicknesser machine developed an electrical fault after only a few uses. Although disappointing and inconvenient, Parts For Machines were very quick to respond to my warranty claim and have just confirmed that a replacement machine is now on its way to me. Great customer service and I will certainly be looking to buy more machinery from them over the coming year.
6 maart 2024
Review zonder uitnodiging
Antwoord van Partsformachines
We're sorry for the inconvenience Paul, with your SIP Planer Thicknesser machine. We're glad we could quickly address your warranty claim and arrange a replacement. Your positive feedback means a lot to us, and we look forward to serving you again.
Best Regards,
PartsForMachines Team
Website is user friendly and delivery…
Website is user friendly and delivery is speedy
7 maart 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for the kind review, Karen. We hope to see you again soon!
From
Team PartsForMachines
Log splitter was cheaper from Parts for…
Log splitter was cheaper from Parts for machines than from the manufacturer direct. Delivery very prompt.
1 maart 2024
Review zonder uitnodiging
Antwoord van Partsformachines
We really appreciate you taking the time to share your rating with us, Peter. We look forward to being of use to you again in the future. Please spread the word!
From
Team PartsForMachines
My order was processed straight away…
My order was processed straight away and I was kept up to date with the shipping and delivery.Their prices are very competitive and I would be happy to use them again.
25 februari 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you so much for the wonderful review Mark and for taking the time to share your feedback with PartsForMachines. Our priority is customer service and quality products, so we’re delighted that we met your expectations!
From
Team PartsForMachines
Very quick delivery and very good product.
Very quick delivery. Good quality product
8 maart 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for the kind review, Daren.
From
Team PartsForMachines
Easy to find online
Easy to find online, ordered the part required at less than other online retailers.
Paid for next day shipping and part arrived early am the next day.
Great service and great prices - will use again. Recommend.
6 maart 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for your review Maximus! As a fast-growing business, we are grateful for customers such as yourselves who share their experience of working with us. We look forward to welcoming you back to the site again.
From
Team PartsForMachines
Hyundai tracked dumper.
Hyundai tracked dumper.
Good price quic delivery.
Good product.
6 maart 2024
Review zonder uitnodiging
Antwoord van Partsformachines
We really appreciate you taking the time to share your rating with us Happy. Hope you are putting the tracked dumper to good use. We look forward to being of use to you again in the future!
From
Team PartsForMachines
The best customer service I have had in…
The best customer service I have had in a long long time .
5 maart 2024
Review zonder uitnodiging
Antwoord van Partsformachines
Thank you for the kind review, Andy. We did absorb the overnight delivery cost here, as we were worried that the Sykes-Pickavant product would not reach you in time in Inverness. Seems like this was worth the effort! We hope to see you again soon!
From
Team PartsForMachines
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