PartsIPS - Appliance Parts Reviews 

Ordered hard to find laundry soap last year bc they had they have the cheapest price. All went well. Came back last week to reorder 8 boxes...and got 8 refrigerator shelves instead! Now they don't answer their phone, and when they emailed back they say I have to pay to send them back...to Washington state (when they came from NY?) Said they will reimburse my shipping cost, but not the original shipping cost included in my return. While I'm super frustrated about receiving the wrong product, I'm hoping that they are just short staffed like the rest of the world and pray I'm not part of a scam...but I will still be calling my credit card company to remedy this situation asap!

This fraudulent company (if you can call it a company) shipped cheap light bulbs that I didn’t order and I found the number they list doesn’t work. The website image of the bulbs was what I ordered, but received different bulbs altogether! Bait and switch! I filed a dispute with my card issuer, filed a BBB complaint and contacted the police department in New Rochelle NY to file a criminal complaint for fraud. For those that got ripped off by these people, do exactly what I did above and put them out of business!!

This is a scam company. The part I ordered arrived broken and the phone number doesn't work. STAY AWAY from this place!

I was hesitant to order from this vendor due to all of the negative reviews, but I needed an ice bucket for my refrigerator and whirlpool wanted 2x the cost compared to Parts IPS. I got exactly the part I needed, and it arrived via UPS 2 days after placing the order. It seems like the negative reviews here mainly have to do with return situations. If you are certain on what part you need, I'd definitely order from this vendor again.

I placed an online order and within 4 hours i realized i didnt need the parts. I called them to cancel but was instructed to email the order desk and cancel that way. Was told id receive a confirmation email. A confim of what exactly? That you got it or of the cancel? The cancel i was told. I called back half hour later to check and they said id receive an email that it was cancelled. Well that didnt happen and received an email 24 hours later that it couldn't be cancelled and here's your tracking #. They wont respond to emails and Visa wont dispute the charge as PARTSIP site says its "at their discretion to cancel an order" do not order from these scammers

They had the parts I was looking for and I took a chance and ordered before I read the reviews. As it turns out I couldn’t disagree more with the negative reviews! I had the parts in my hands (exactly as advertised) for a great price and in two days! I can’t speak for everyone but my experience was great!

Like everyone else, I ordered from the cheapest price seller online and regret it! I needed to RMA my order, so I checked the website for a form. Nothing, so I emailed. No response. Tried calling half a dozen times over a week - nobody answers the phone and there isn't any voicemail. Just frustration and lost cash for my efforts.

Terrible customer service. Wrong parts sent, made numerous phone calls and emails and no answer, finally got a hold of someone by phone. I was told to contact them through email - but I had already done that numerous times and no response. Simple: stay away fro this business.

Added on: I did receive a part after I'd bought the part locally after they told me it would be 10 days before the part would ship. Asked for a RMA (phone & email) to send it back, got no response, so I paid $15 to Return to Send. Now I get an email that said to get a refund I needed to ship back on a RMA (which they wouldn't give me). They also sent this policy statement - We retain the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled.
Original review: Everything stated in these
reviews are true! DON'T BUY FROM THIS SCAM COMPANY! I made an online purchase of a part they yes was in stocks. I paid extra to get it shipped quickly, only to get a email that said it would ship in 21 days. Tried to cancel thru email 10 minutes after ordering it. Got no response. Called 15 to 20 times the next morning to cancel. Finally got someone to answer, said I could only cancel thru another email. Within minutes of me sending cancelation email they sent an email saying they couldn't cancel because the part had shipped. Also sent a ups tracking (a stall tactic). Shows up in UPS, never tracks. I just experienced all the same things stated in the other reviews. File a dispute with credit card company. Take a hard look at the few positive reviews, they appear to be phony.

First time using this company order a dryer part said it was shipped checked tracking again said it was being returned to sender. Had package mailed to my PO BOX and UPS claimed someone refused the package but couldn't tell me who. Called the number always receive message that they are not taking calls. Emailed them no response. They finally responded after my credit card company contacted them then they just refunded me the part price not including what I paid for tax and shipping. Will never shop here again

DO NOT BUY ANYTHING FROM THIS STORE! HORIBLE CUSTOMER SERVICE ! THE FACTORY RIMS WERE SUPPOSED TO BE RESTORED TO FACTORY CONDITION. NOT THE CASE. ALL HAD BALANCING MAGNETS (1 HAD 2 SETS) THAT HAD BEEN PAINTED OVER. ONE LOOKED LIKE IT WAS A RETURN BECAUSE OF THE WAY IS WAS PACKED. IT ALSO HAD TWO ANOMOLIES. I WANTED TO EXCHANGE THEM NOW JUST WANT TO RETURN THEM. I WILL BUY THEM ELSEWHERE. I HAD CALLED 10+ TIMES BUT NO ONE EVER ANSWERS THE PHONE. I SENT 2 EMAILS WITH NO REPLYS. I NOW HAVE TO GO THROUGH THE CREDIT CARD COMPANY GET A PULSE FROM SOMEONE IN THIS COMPANY. GETTING READY TO BLAST THEM ON OUR LAND ROVER FORUM NEXT AND ANY OTHER SITE I CAN FIND TO POST A REVIEW TO MAKE SURE NO ONE EVER BUYS FROM THEM AGAIN.

I ordered a part and called 5 days later and was told it would ship out after 7 more days. I told him to cancel the order and he said send and email. I sent an email and then received an email with a ups tracking number for an order that had already been delivered to Everett WA. I live in Florida. I called again and they told me to send an email. I told him to cancel the orderd immediately and they will not.

First time with PartsIPS - have nothing to say but good things about my experience. The two(2) parts that I ordered for my Amana washing machine came within one(1) week - exactly what I ordered and what I needed and as described in your website - also the lowest price on the internet. Look forward to dealing with PartsIPS in the future.

Custom service number does not work. 53$ later and no part
Omg. Scam scam scam

Do not order from this company.

I realized that I ordered the wrong part, so I emailed and then called them to cancel the order. I was told if I emailed them, they would cancel it, which I had already done.

"So since I emailed you, this will be cancelled, correct?"
"Yes."

The next day I got a shipping notice. Now they're telling me that because the product shipped directly from the manufacturer, there's nothing they can do about it. I am disputing the charge with the credit card company. I would never use this company again.

Giving it 1 star because that's the only way to write review!! DO NOT I repeat DO NOT buy a thing from this company they sell sub par merchandise that is defective and they DO NOT stand by their products.

the old adage if price looks too good it is. should have listened to bad reviews. called. got customer support no problem so made order. order never shipped. called customer support: "will look into it and call you back in an hour". that was end of customer support. could not contact directly. could not contact after logging on. e-mail came back undeliverable. finally went to credit card company who after reviewing gave me credit.

Website said the part was in-stock, so I ordered on a Saturday. Called on Monday and asked if it was in-stock. Man said he would call me back at the end of the day to let me know. I asked why his website had said it was in-stock, yet he could not confirm it. I called back ten minutes later and attempted to cancel the order. I checked my credit card and was disturbed to note that it had already been debited in full. I again attempted to cancel the order. A few days later, they shipped it anyway. It was the right part and the price was good, but when I cannot get an answer as to order status, I suspect this is a phone desk in another country that is simply processing orders it forwards to a real vendor.

I place the order and it said we should receive it within a week. When we didn’t, I accessed the email address we had used for the order, but found that I’d never received an invoice for the order. I was able to locate the site again by looking through my browsing history, and sent an email inquiring.

At that point, they responded and said that the item was on backorder and not expected for another 2 weeks (I guess I would never have found this out if I hadn’t emailed), and asking whether I still would like it fulfilled, or to cancel the order. I requested that the order be canceled.

They still sent me the parts - about 6 weeks later - and when I requested a return label to send the parts back, they refused to send a shipping label or in any way pay for me to return the parts they had sent in error.

I found Partsips to have the best price among several competitors. I placed my order on Friday evening, and my parts were delivered Wednesday afternoon. I will be a return customer.