PartsIPS - Appliance Parts Reviews 

Fast shipping and great customer service.

Hello everyone,
I trusted Parts IPS and was at a point thinking I had got scammed. Eventually they returned my email, and stated my part was on backorder. I called so many times, and kept getting the run around. I will call you back, someone will call by end of day. This went on for over a week. They stopped answering my calls and I got other people to call using different numbers, it was the same result. The email was answered and I had a little hope. Finally an email came that said my part was in the mail. The part arrived and I was happy. I do not like the way they handle their customers. They do offer you to cancel, but then you would lose your shipping for me that cost just as much as the part and their is a restocking fee. So if you do cancel you would lose most if not all of the money you paid. That is sad. I don't recommend this company and I will not shop with them again. It is like rolling dice. I am disabled and can't afford to gamble with my money or sanity.
Be Blessed and be AWARE!

Do Not order from this company!! I placed an order at 11:30pm and called at 9am when they opened the next morning to cancel my order. They told me it could not be cancelled since it already shipped. No company ships items in 9 hrs! I asked for a tracking number for the shipment and they couldn’t give it to me. I had to email this company because the phone number on their site (that says please call, we are happy to help) does not even work! Had to file a dispute with my bank. I had a bad feeling about their website- should have read reviews- lesson learned!!

great price, fast shipping

made a mistake on order - i emailed and they responded correcting my error.

just got the product and am good to go.

Thank you

Had a problem changing my quanity, other than that order received the next day.

My billing address is a PO Box. Partsips wouldn't accept my order because my shipping address doesn't match my billing address. I found the part for the same price and ordered from another vendor.

Bought a replacement lower rack for a GE dish washer. It came, it didn't fit - lower wash arm hit u[ against the wheel assembly and would rotate. l wanted to return the item, which I could do, but it would cost me return shipping and a 20% restocking fee. I priced return postage at both USP and USPS and it would cost more to return than it cost to buy. They should not advertise that it's a replacement part, when clearly it is not. Anyone buying the item will be out their money as it doesn't fit the GE model it was intended to replace. Mine's going in the recycle pile and I'm out my purchase price. DO NOT BUY FROM THIS COMPANY !!!!!!

If I could give them no stars that would be too many. RUN DO NOT WALK AWAY FROM THESE BONE HEADED IDIOT RUSSIAN MAFIA CROOKS!!!

Yes you might get your parts, but if you need to return something or need other help correcting an order Customer Service consists of a cell phone rarely answered and with no voicemail. JOHN will drag his feet and offer BS excuses til the cows come home in hopes you give up and forget about your money.

The only "manager" "doesn't talk to customers."

Total sham organization. Took me four months of calls and emails and a threat of legal action to get a simple refund.

GO ANYWHERE ELSE!!!!

When or should I say IF the parts come they come invoiced from another business. When you return something, it will go to yet a third business. Classic circular fraud.

These guys are crooks!!!

worst customer service. I ordered parts two weeks ago and called many times to see if they shipped or not. After two weeks wait, they told me its on back order for another two weeks. These scammers couldn't tell me that before they charged me for it?

Poor experience, DO NOT BUY FROM THIS COMPANY. I didn’t receive one of the [expensive] parts for my fridge, but a completely different part that I didn’t order instead. Emailed customer service w photos and was told that they are checking with the warehouse. 11 days later followed up with an email. No response. Called customer service and was told to email with photos (which I did almost 2 weeks prior). Was advised an email by end of day. No email. Emailed 2 days later, no response. Called. Line was busy/disconnected. Emailed again requesting replacement. PartsIPS emailed a refund for $12.60 (the cheapest part received). Emailed back requesting replacement part and ACTUAL cost of the part. PartsIPS emailed back remaining refund for part. Awful customer service. I didn’t even get the option for a replacement part—not that I would have trusted them to mail it anyway…

I advise you before making any purchase with this company that you read there return policy. I purchased a part from this company and less than 24 hours I tried calling and emailing them to cancel that purchase. Had to contact UPS and have them return to sender. They charged me $60 for shipping and restocking fee.

I ordered my refrigerator part. Shipping price was high but price was low so total was a little lower than others. I received my part in less than 22 HOURS. Ordered Friday afternoon received Saturday morning. I have NEVER received so quickly. Part was exactly what I needed. I was super impressed.

Wow! I ordered parts for my GE double oven after 4:00 pm one day and they were delivered the next day by 10:00 am. I must say, I was a little bit hesitant after reading the reviews, but I am a happy customer.

Terrible!! I purchased 2 refrigerator door bins not knowing you can't use them in more than one slot in the row of door bins. I called 10 times and no one ever answered. I ended up leaving a message explaining and asking for help so I can size slot 3&4 in the door. I sent an email asking for help with sizing the bottom bins but all I received was an email saying I would be charged 20% restocking fee. The cost for 2 door bins was $112.77, each cost $45.96 and I was refunded less 20%, 36.76 and it cost $16 57 to ship back the wrong item. What a waste of time and money dealing with this company.
I DON'T SEE HOW THIS COMPANY IS STILL IN BUSINESS, WHERE'S THE BBB ?

I should have read the reviews. Run away. You better have no issues and be 200% sure the part you order is correct. Otherwise you will lose your money and your time. They are not a normal honest business they are shady and profit from the lack of help. Plus they make you return to WA state to discourage you from returning. Think about the shipping you will have to pay if you need to. You have been warned!

If I could put -5stars I would they list stuff on there website with the picture of product with part number but sent me the wrong part and when I talked to someone they said they sent what I ordered according to part number but the problem is they have the picture of what I need listed with the same part number so how could I get the wrong part this place need to stop cheating people out of money when you return anything they charge 20%restock fee witch is a rip-off all because they messed up I will never order from here again and if I would have read all the bad reviews I would have never ordered from here in the first place Partsips sucks

I have a Frigidaire dishwasher. I ordered a product labeled Frigidaire BASKET SILVERWARE 2 - Part# 154749502. The silverware basket that was pictured on the PartsIPS website when I ordered the part was the correct silverware basket and would have worked as a replacement to my broken Frigidaire dishwasher silverwate basket.

What I received from PartsIPS - listed on the shipping box as an "Electolux Basket Assembly, Silverware, W/2" and on the packing slip inside it is listed at Product "WCI 5304521739" from "Pick List 3363712" - however, was not what I ordered and did not work as a replacement basket for my dishwasher.

I called PartsIPS, and all they would say on the phone is that I would have to email them with any issues related to the product received. Over email PartIPS wrote that: "We did mention on website that we will send out substitute part,” which was a lie, as the product page did not use the word substitute, and PartsIPS has made no offers to send the correct part or provide refund for my purchase. Second, even if it did say "substitute part" - which it did not - the part sent me is not an acceptable substitute for the order. For example, when compared to the Frigidaire item I am replacing (which was shown in the PartsIPS product page picture when I made the purchase), the received basket is not long enough, it does not separate into three pieces, the plastic separator between the first two and last two segments of the basket is too high and on one level, it does not have as many basket segments to hold silverware, it is an Electrolux (not Frigidaire) part, and it does not fit well in the Frigidaire dishwasher. All those deficencies makes the part sent to me NOT a substitute, and certainly not an acceptable substitute, for the Frigidaire silverware basket, and NOT an acceptable replacement part for a Frigidaire dishwasher.

DO NOT DO BUSINESS WITH THIS COMPANY. I have been dealing with them for over a month to replace the part they sent me which it was damaged. They don’t even answer their phone now. They may be out of business by now. Don’t deal with them.

I ordered the wrong part. It came very quickly from Tampa, FL. To return it, they said I needed to ship it to Tukwilla, WA; about as far from where I live as possible. Shipping to Tukwilla was estimated to far exceed the amount I paid for the part. I still have the part. I won't deal with Partsips again.

let's start with the price seems great...received product fast..part number on box does not match the part inside...called the number and talked to somebody .he said take pictures and send email...phone is now disconnected..