Patient Access Reviews 

Abysmal! I am PC literate & always use online access to save time, but this Patient Access 'set up 'is truly appalling. Who on earth put this together? I can't believe someone actually designed this for real people!
It's useless. I can see I'm not the only one with this view!

A total waste of time and a load of crap. I am computer and online savvy ... but i would rather join a Q in the freezing rain to order my meds which are fairly simple .. . God help the poor souls who are totally dependent on their meds !!!!

This app is clearly designed to make itself impossible to access to order repeat prescriptions. Shame on you NHS

Shockingly bad!!!

Having to use authenticator app to reset my password without clear instructions. System is still designed to set up 6 digits via SMS when it should already be configured..

I honestly find this system frustrating and confusing it does not work if you just need to book an appointment, it won’t work instead it send you to al, the private and expensive treatment! There is no more information about my health, all disappeared the secretary at my doctor told me I can used a button on the bottom of the page that I cannot see at all, my doctor surgery support to have their own website when I sign in it automatically send me to PATIENT ACCESS! What access really? if I need to see someone urgent I can only go to hospital such a waste of hospital time and really hard to navigate I have to call or go with my foot to the surgery to book an appointment! A disgrace

I got into a "doom loop" of security approvals, codes via mobile phone, codes via authenticator I had been forced to download and at the end of it details invalid. An absolutely awful experience and looking at the other reviews I am not alone. Who in the NHS has allowed this to happen to us?!!!!
This whole system is completely unfit for purpose, its not saving anyone time and should be scrapped with immediate effect. If this is what our increased taxes are paying for I despair of this country.

Terrible waste of time....how many ill people have had issies trying to get help.....not fit for purpose.

Surgery advised using NHS app as this is deemed to be Sh!t.

Shocking waste of time,
Patient Access recommended a pharmacy near my home for a blood test, this was for a "private" paid for test, when I got there they had absolutely no idea who I was, they were not ready, they tried to access their systems and "register" me, I waited for 30 mins and eventually gave up and got a refund. What a waste of time and petrol money.

The system is terrible; it hasn't responded for months. How can we escalate this for further investigation? It seems to be misusing NHS funds and not providing adequate support to patients.

As a company, they are unfit to process personal data, let alone special category data such as medical records. They consistently ignore email communications, including legal notices sent under the Data Protection Act and obstruct all efforts to contact them by telephone. Meanwhile they continue to 'spy' on you, collecting and using your personal data without explicit consent. You use their app and even open their emails at your own risk.

25/11/2024 - Robert Knight
I am inundated with unwanted emails from Dr. Sarah Jarvis and it is impossible to unsubscribe from them. I am unable to log in, or create an account, or unsubscribe, or contact them, although I am repeatedly advised I have an account. Any attempt at speaking on the telephone to this organisation leads to a vicious circle of their complaints web page. This advises that they will deal with a complaint within 6 months! As far as I can see they serve no useful purpose whatsoever.
Subscribing is a complete waste of time - please avoid them at all costs.

I’m sorry to be writing a critical review because, for the most part, I have received satisfactory service for some years from Patient Access(PA), but recently they have managed to transpose my details with my wife’s such that, for reasons totally outside my control, I cannot log in and when I request to change my password (thinking it might solve the problem), I am sent a reset password message to my e-address but am addressed by my wife’s name and her mobile phone number is quoted for security authentication.
I have been in e-mail correspondence with their admin dept for two weeks, who either don’t understand the problem, or how to fix it!! I have asked repeatedly to delete my account and start again but this can’t be done either by me or by the lady with whom I’m corresponding. The last e-mail - after many previous e-mails - she has asked me if I’d like my problem to be passed to her manager YES, YES, YES, please fix your system to allow me to continue using it. Thank you.

Good when it works but there are problems all the time. Also my Surgery say they have linked my details with NHS website. When I go on there it says it isn’t linked. Nightmare.

If I could give zero stars I would! My GP practice is excellent and Ask My GP worked really well and I always got a prompt response. This seems to have replaced it. It was like Groundhog day getting registered and logged in. Eventually I got there. I then had no option to order my repeat HRT prescription as it said I have no repeat meds (I do!) I tried putting a query in the only box that let me type but that was just an online symptom sorter. No way of actually communicating with my GP practice. I was trying to avoid clogging their phone lines (and taking time out of my workday) ringing for a repeat prescription but that isn't an option. Not doubt another private company has been given this contract to provide a service and is doing that very very badly! Depressing!

The app is unusable. The setup is atrocious. Having finally been able to get access once, I am locked out again. I would give this zero stars if this was an option. Back to getting prescriptions from my GP.

This app is apparently owned by a private company.
I have been bombarded by sales pitches trying to sell me private medication.
I have deleted this rubbish app from my phone.
Certainly not worth any stars

It needs to stop being so anal on 'security'. To dump people - most of them probably not web natives - into gulping down an authenticator app before proceeding is ridiculous.

I have just been told by my consultant that my cancer has spread and that I will have another MRI scan to determine whether it is treatable. Less than 24 hours later I receive an email from Patient Access offering MRI scans at affordable prices. Is this coincidence?

This doesnt deserve a one. I cant gain access now through authenticator , no support from NHS just a set reply via email about a week later. This is too much security that doesnt follow.

Absolute waste of space!! AVOID!!!!! Just made our data LESS secure by forcing us to go to some random authenticator app - ON TOP OF already demanding a sign-in number, AND password AND keywords entry!!! They won't even endorse a specific authenticator app - so you're on your own if anything goes wrong! Usual lack of accountability!! Absolute rubbish and piss-take! Can't make an appointment on the useless thing and not even a fraction of repeat meds on it. Utter waste of time and resources. Protect your data and sanity - uninstall the useless thing!!