PatientFi Reviews 273

Great 👍 feedback

Patient Fi overcharged me by $1700+ dollars and took almost 60 days to get it back to me. I believe this is a common practice by Patient Fi to hold on to money and build interest on. Definitely a horrible experience and will never use Patient Fi again and will warn others to stay away as well.

I tried to approve a transaction, but was stopped because PatientFi's app could not verify my face recognition. This was frustrating, but the issue was resolved within an hour or two.

I received a speedy and direct answer to my question. I didn’t like the answer but that’s not the fault of customer service. There should be a mechanism within the membership which allows a member to pay off a treatment balance without canceling their membership. This is very off putting. I will definitely not be using PRIVI payment plan options going forward. On the front it’s made to sound great and convenient but there’s literally no flexibility and I don’t like that.

Shamel was extremely helpfull in getting my dispute with a company resolved. He worked fast and the results awesome. Shamel listened to my problem and jumped right on it while keeping me updated every step. This company is awesome and so is my rep Shamel!

Yeah they offer interest free loans but slam you 50 points on your credit score and if your credit score goes down they take away your allowable money

Shamel was great. Extremely professional, informative, and a delight to speak to.

I cancelled medical services and a loan with PatientFi in a day or so of signing it a good month before services were ever to take place. I received an email confirmation that the loan was cancelled and no further action, nor any payment would be withdrawn. However, a month later, they took out the amount from my bank. They promised an instant refund reversal, but that never happened, and more and more fraudulent emails of false promises day after day after week after week months later. I disputed the amount with my bank, and my bank said at present PatientFi is disputing the transaction even though they owe me a refund. Today they said I would get a check in two months, TWO MONTHS!. BEWARE OF THIS COMPANY. I posted a negative review on the BBB, and there were dozens of 1 star reviews stating the same thing.

Got to the point and answered all my questions!

Justin was the man. Patient and so helpful.

Very easy and fast process, customer service is mind blowing.I highly recommend to all.

Justin was great and super responsive with making the process go smooth.

Stephanie was amazing and very informative! She gave me all the information I needed and was very compassionate. 10/10

Great and easy process.

Very patient and helpful. Answered all my questions.

Justin was amazing! Very helpful and answered all of my questions...Was very polite and patient..GREAT CUSTOMER SERVICE!!!

Excellent customer service service. My problem was tended to promptly and resolved within hours. I am very grateful for the service I received.

Justin was fantastic explaining everything and very prompt getting back to me with an answer. Excellent customer service which sadly is not seen very often anymore.

My agent was great he helped me with everything step by step

I had the unfortunate experience of needing to cancel a loan with LaserAway, and I must say, the customer service representatives who assisted me was absolutely useless.

However, I reached out to PatientFi and had the pleasure of dealing with Jody and I must say, his service exceeded my expectations. I was greeted with warmth and professionalism. Jody was incredibly knowledgeable and patiently answered all my questions, guiding me through the entire process.

Overall, my experience with Jody was exceptional. His service sets a benchmark in the industry for his professionalism, efficiency, and genuine care for clients' financial well-being. I wouldn't hesitate to recommend Jody to anyone looking for reliable and supportive financial assistance. Thank you so much Jody. I give you 10 stars for your service!!!!!!