PatientFi Reviews 273

Clarissa was fantastic and so professional on the phone. She called back this afternoon to assure me that my refund was being processed. She also stayed on the phone while I cancelled the membership to make sure it was successful. She is definitely an great asset to your organization.

Clarissa had fine-tuned communication skills. She explained matters patiently, clearly and efficiently. Additionally, Clarissa was professional and very pleasant.

Fantastic Service and helpful hints to navigate the procedures.

She was very nice and very helpful!!

Prompt communication and very polite and profesional

I was able to ask all my questions and have them answered with understanding on my end.

Initially, I called CS since I was worried that I didn’t set up my account properly. I was seeing interest accruing when I thought there is no interest.

Justin explained why I was seeing this. He is very helpful- great customer service 👏

Justin was extremely polite and so efficient! Excellent service

The prompt responsiveness and comprehensive agent made my experience good. I would have rated him with 5 had my request been fulfilled but I understand he could not make that change himself so at least he promised to get back to me tomorrow with an answer.

Justin was great to talk with and helped me understand what the spend limit meant.

I was helped by Justin and his customer service was friendly and efficient.

Justin was very friendly & patient with me as he answered my many questions. I so appreciate his kindness and knowledge as he helped me navigate the specifics of my personal loan.

Stephanie was great! Answered all my many questions with patience and understanding! Pleasant to talk to.

This company sent me threatening emails when THEY wouldn't accept the credit card they had been using for months. When I called I gave them another credit card number to THEN be told they don't take credit cards and I needed to pay with a debit card. I gave them that and paid the full balance and THEN they kept charging a $5 fee for a membership with a company that was no longer doing business with them. They charged this fee to the ORIGINAL CREDIT CARD.

Justin was courteous, professional and provided all the information I needed, Thanks!

They were able to assist me quickly and help me with what I needed. They are extremely helpful

Justin was so helpful, knowledgeable and was able to answer all my concerns… patienfi should hire this kind of staff. Thank you so much Justin.

Justin was very helpful answering all my questions regarding my loan.

Justin was really kind and he has really great customer service