Well I finally got my 3 x 3 parasol after many weeks of delay. Obviously they hadn't got the one that I ordered but after a few weeks of waiting they offered me an upgrade which, I imagine they had g... Toon meer
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I put this review first on Patioslife.com but have realised they claim to be a North American company as well as the UK company. The experience of them is the same for all customers and wherever... Toon meer
Bedrijf heeft geantwoord
Have had nothing but compliments about my umbrella since I set it up. Very happy with it. Although I originally ordered a smaller umbrella and it was taking some time for delivery (pretty sure it wa... Toon meer
Bedrijf heeft geantwoord
Very quick, informative and courteous communication. I’m totally impressed with the speed of delivery- less than 48 hours! I ordered the cantilever parasol and extra weighted base. The quality of the... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
N V Bldg, 96 The Quays, Salford M50 3BB United Kingdom, M50 3BB, Salford, Verenigd Koninkrijk
- support@patioslife.uk
- patioslife.uk
3,0
Gemiddeld
77 reviews
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Based on my experience
Based on my experience, I would strongly advise anyone considering Patios Life to think very carefully before placing an order.
I have experienced numerous issues, including poor communication, delays, and a lack of satisfactory resolution despite repeated attempts to obtain answers. The entire experience has been extremely frustrating and has resulted in me losing nearly £1,000.
I feel completely let down by the service provided and have lost all confidence in the company. Concerns were not addressed in a timely manner, and obtaining meaningful updates proved very difficult.
In my opinion, potential customers should exercise extreme caution before purchasing from this website. I would not use this company again and cannot recommend them based on my experience.
My personal recommendation is: do not purchase from this website without carrying out thorough research first. The experience has left me feeling that I have lost a significant amount of money with little support or accountability from the company.
If anyone can help me follow a process to obtain my money back please let em know.
18 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Shaz,
We are truly sorry for the frustration, disappointment, and stress you have experienced throughout your order journey.
After reading your feedback carefully, we completely understand why you feel let down. Waiting for updates, experiencing delays, and feeling that your concerns were not resolved in a timely manner is understandably upsetting, especially when you have placed significant trust in our company.
We sincerely apologise that our communication and handling of your concerns did not meet the standard you should have received from us. We understand that apologies alone cannot undo the inconvenience caused, but please know that we are taking your feedback seriously and reviewing what happened with your order.
Every customer deserves to feel supported and valued, and we are sorry that your experience has made you feel otherwise. We will continue to follow up on your case and do our best to address the issues you have raised.
Thank you for taking the time to share your honest feedback. We truly appreciate the opportunity to improve and hope we can restore your confidence through our actions.
Warm regards,
Patioslife Customer Support Team
Terrible Company
I put this review first on Patioslife.com but have realised they claim to be a North American company as well as the UK company. The experience of them is the same for all customers and wherever they are based it is terrible.. They continue to advertise but don't mention they have no stock in the UK . They claim to have UK customer service but I doubt this, as all replies to my endless e mails are at 3am. They offer ficticious delivery dates that pass without product, then delay cancelling by offering 3% discount , then alternatives, then more time then in the end practically begging. Each reply takes one or two days so that means a month after my order I still have nothing and no refund. I think the only way for people to get their money back is via their credit card which I have now started.
18 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Mr Nicholson,
We are genuinely sorry to read how disappointed you have been with your experience.
We understand that after receiving multiple updates, waiting longer than expected, and not seeing the outcome you were hoping for, it has understandably affected your trust in us. We appreciate that from your perspective, the process has been frustrating and has left you feeling that your concerns were not handled properly.
We would like to apologise for the uncertainty caused by the changing delivery information and the delays in resolving your request. Our intention has never been to provide misleading information or make customers feel that they are being ignored. However, we recognise that what matters most is the experience you have had, and in this case we did not provide the level of service you deserved.
We also acknowledge your concerns regarding communication. We are continuing to review our processes to ensure customers receive clearer updates and more effective support when unexpected issues occur.
Your feedback has been taken seriously, and we will continue following up on your case to help address the concerns you have raised.
Thank you for sharing your experience with us. We are sorry that we have not met your expectations, and we hope to have the opportunity to put things right.
Warm regards,
Patioslife Customer Support Team
Do not under any circumstances purchase…
Do not under any circumstances purchase from this company. This company is a scam and will take your money and you will not get it back. I have had to go through legal channels to get mine back.
I have not had my order fulfilled and have requested a refund and it's one excuse after another as to why they won't refund me.
They never delivered the order after accepting the money they kept saying they were waiting for stock and then we would get to another week and it was still waiting for stock. This went on and on I asked for a refund I was told it was made then it never turned up and then I was told the channel for that refund had now closed. It is a scam.
18 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Sharon,
We are very sorry to hear how upsetting this experience has been for you.
After reading your review, we understand that your main concern is not only the delay itself, but also the feeling that your refund request was not handled clearly and efficiently. We appreciate how frustrating it must have been to wait for your order, then go through repeated follow-ups while still feeling uncertain about the outcome.
We would like to sincerely apologise for the confusion and inconvenience caused during this process. When stock issues affected your order, we should have provided clearer communication and a more straightforward resolution. We understand that repeated updates without a final solution can seriously affect a customer’s trust.
Regarding your refund, we want to assure you that we do not ignore refund requests or intentionally make the process difficult. In some cases, payment channels have limitations that require additional steps to complete a refund successfully. We apologise that this created further frustration and that we did not explain the situation clearly enough at the time.
We take your concerns seriously and are reviewing the details of your case to ensure the matter is handled properly. We are sorry that your experience has left you with such a negative impression of our company.
Thank you for sharing your feedback. We hope to have the opportunity to resolve this situation and demonstrate that we do value our customers.
Warm regards,
Patioslife Customer Support Team
Well I finally got my 3 x 3 parasol…
Well I finally got my 3 x 3 parasol after many weeks of delay. Obviously they hadn't got the one that I ordered but after a few weeks of waiting they offered me an upgrade which, I imagine they had got. Within days it was delivered. During the wait I was kept informed and ultimately offered the upgrade by "Mia".
Packaging very good and I'm impressed by the quality of the product, we got there in the end !
14 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Rob,
Thank you very much for taking the time to share your experience with us.
We truly appreciate your patience and understanding throughout the waiting period. We understand that delays can be frustrating, and we are pleased to hear that our team was able to keep you informed and provide an upgrade solution to help you receive your parasol sooner.
It is wonderful to know that you are impressed with the packaging and the quality of the product. Your recognition of Mia’s support and our team's efforts means a lot to us.
Thank you again for giving us the opportunity to complete your order. We hope your new 3 × 3 parasol brings you many enjoyable moments in your outdoor space.
Warm regards,
Patioslife Customer Support Team
Love my new 10 x 13 cantilever umbrella.
Have had nothing but compliments about my umbrella since I set it up. Very happy with it. Although I originally ordered a smaller umbrella and it was taking some time for delivery (pretty sure it was being shipped from overseas, so not surprised), I did check in with customer service a few times and the second time they offered to ship me a bigger (10 x 13) better quality umbrella which was available from their warehouse. Arrived quickly and setup was simple. My advise to some complainers - if you want one quicker, perhaps call and see what’s available in the local warehouse.
6 juni 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Lori,
Thank you very much for taking the time to share your experience with us.
We are delighted to hear that you are enjoying your new 10 × 13 cantilever umbrella and that it has received such positive feedback since being set up. It is wonderful to know that the product quality, delivery, and easy assembly have met your expectations.
We truly appreciate your patience while we worked through the original order situation and are glad that our team was able to provide a suitable alternative that allowed you to enjoy your outdoor space sooner.
Your recognition of our customer service team's efforts means a lot to us. We always aim to find practical solutions for our customers when unexpected situations arise.
Thank you again for your support and for choosing Patioslife. We hope your umbrella continues to bring you comfort and enjoyment for many seasons to come.
Warm regards,
Patioslife Customer Support Team
Wow its shocking
Wow its shocking, what can I say
Delivery shocking
Customer service shocking
All mouth & no action
Still waiting no delivery still
Totally 100% fed up
Would not recommend to purchase.
6 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Diane,
We are truly sorry to hear about the frustration and disappointment you have experienced with your order.
We completely understand how upsetting it must be to be waiting for your delivery and feel that you have not received the support and updates you expected. We apologise that your experience with our delivery process and customer service has left you feeling disappointed.
We would like to look into your case and understand what has happened, but unfortunately we are unable to identify your order details from this review alone.
Could you please kindly provide your order number? Once we receive your order details, our team will investigate the current status of your order and contact you as soon as possible to assist and work towards a resolution.
We sincerely apologise again for the inconvenience caused and appreciate your cooperation while we look into this matter.
Warm regards,
Patioslife Customer Support Team
DISHONEST AND MISLEADING AVOID AT ALL…
DISHONEST AND MISLEADING AVOID AT ALL COSTS!
I feel compelled to write a follow up review regarding my first post dated 30th July for Patioslife.com. I want to warn other customers of how misleading and dishonest this company is with no respect for customers and no integrity in the way it runs its business.
I received the following email a review I left on Trustpilot regarding an order for £612 for a Charcoal parasol, a parasol base and cover.
Re: ORDER #UKP122469
Dear Dom,
First of all, we sincerely apologise. After reading your message carefully, we completely understand why you feel frustrated and disappointed. We also apologise that our previous replies did not make you feel that your concerns were properly addressed.
You are right that you had already waited patiently for more than a month following our previous communication, and we understand that changing the colour was not the solution you were expecting. We respect your decision to keep your original order.
Regarding your concern about priority processing, we are truly sorry that our previous updates created expectations that were not met. Your order should have received priority handling once the stock became available, and we understand why you feel let down.
We have reviewed your order again, and we can confirm that your original product is now on the way to our warehouse. We expect the new stock to arrive shortly, and we will arrange shipment for your order next week once the stock has completed the warehouse receiving process.
We understand that after waiting this long, another explanation is not what you need — you need your product delivered. Therefore, we will personally monitor your order and update you as soon as the shipment has been arranged. You will not need to contact us repeatedly for updates.
We are also very sorry that you felt you needed to leave a review in order to receive a response. This is not the experience we want any customer to have.
We truly appreciate that you have continued to give us the opportunity to complete your order. We know trust is earned through actions, and we hope that once you receive your product, the quality will reflect the standard we aim to provide.
Thank you again for your patience and for sharing ear your honest feedback.
Warm regards,
Customer Support Team
Patioslife UK
Fast forward almost two weeks and I finally received a delivery of my order.
Unbelievably they sent me a parasol in the wrong colour and the cover was missing.
Of course I received the usual apologies and excuses and they would also launch an investigation into why the warehouse sent the wrong item but who cares why!
How hard can it be to supply the items I have been waiting for over 6 weeks?
I have tried to find a contact number to actually try and speak to a representative but of course there isn’t one. Considering their appalling customer reviews that’s not a surprise.
You would think that after my terrible review and the email I received in response from their customer care team and the assurance’s they gave that they would do everything they could to get my order right.
Despite their apologetic and caring responses this proves this company couldn’t care less about their customers. Their website is completely misleading, they take money from customers under false pretences and their customer service teams conduct through out this whole process has been nothing short of dishonest.
I will be reporting Patioslife UK to consumer protection authorities. This companies conduct needs to be exposed and customers deserve to be treated fairly.
13 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Dom,
We sincerely apologise for the continued frustration and disappointment you have experienced with your order.
We completely understand why you feel upset. After waiting for such a long time, receiving a parasol in the incorrect colour and finding that the cover was missing was extremely disappointing, especially after the previous communication and our commitment to resolving your order properly.
We want to sincerely apologise that our fulfilment process did not meet the expectations we set. Regardless of the reason behind the warehouse error, we understand that the impact on you is what matters most. You should have received the correct product and complete package without needing to spend additional time following up with us.
We also appreciate your feedback regarding stock information, communication, and the overall ordering experience. Your comments have been taken seriously, and we are reviewing our internal processes to improve how we manage stock updates, order checks, and customer communication.
We would like to reassure you that we do care about our customers and your case has been escalated for priority attention. We will continue working with you directly to resolve the remaining issues, including the incorrect colour and missing cover.
We are truly sorry that your experience has affected your trust in Patioslife. We understand that trust must be earned through actions, and we hope to have the opportunity to put this right.
Warm regards,
Patioslife Customer Support Team
DO NOT USE THIS COMPANY
Ordered a pergola under the promise of it being delivered in 3 to 5 days, it's been 3 to 5 weeks and we still haven't received anything, we used klarna as a fall back measure and have received a full refund and patioslife are now requesting a further £79 for whatever reason.
13 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Connor,
We sincerely apologise for the frustration you have experienced with your order.
We understand your concerns regarding the delivery timeframe and the additional charge mentioned in your review. However, we are currently unable to see the details of your previous email communication from this review alone, so we do not have enough information to understand why the additional charge was requested.
Could you please kindly provide your order number? Once we have your order details, we will be able to review your case properly, understand what happened, and assist you with a suitable resolution.
We appreciate your help and look forward to resolving this matter for you as soon as possible.
Warm regards,
Patioslife Customer Support Team
They don't deserve 1 star
They don't deserve 1 star!
Very pathetic company!!!!!!
Order no: UKP124118
Took almost a month to receive my order which arrived today 13th August(order placed 18th July) only cs I threatened to return my order!
I'm a mom with 3 little children and had no one to help me set up so I just did it myself with great stress then just finished setting up the parasol only to realise that the heavy duty wheeled base which I added in my order was not in the package!! I've just watched a video on YouTube and realise I need to set up the wheeled base first before putting up the parasol meaning I've just lost precious time doing rubbish!
I cannot for the life of me begin to describe how irritated and disgusted I am right now!
@patiolife please send my refund of the wheeled base immediately so I can source a base elsewhere if you can't assure me that base will get to me within 2 working daysss!
Never again!
13 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Bibi,
We sincerely apologise for the disappointing experience you have had with your order.
We completely understand your frustration, especially after waiting for your order and then discovering that the wheeled base was not included when you were ready to set up your parasol. We are very sorry for the inconvenience, stress, and extra effort this has caused you.
We take your concerns seriously and would like to help resolve this as quickly as possible. We have noted your order details and will arrange for our customer service team to contact you shortly to review the situation and provide a suitable solution regarding the wheeled base.
Thank you for bringing this matter to our attention. We sincerely apologise again and appreciate your patience while we work to put this right.
Warm regards,
Patioslife Customer Support Team
Incomplete order, repeated delays and no practical resolution
Ordered an Aegis Premium 3×4 m parasol package on 26 July, after checking with Patioslife’s online chat and being advised that delivery was expected by the end of July. I had made clear that I wanted it for summer use, and the expected timing was an important reason I proceeded with the order.
The parasol and cover eventually arrived, but the included wheeled base did not, leaving the system incomplete and preventing me from using it as intended.
After repeated emails, I was initially told that the wheeled base was being dispatched separately and had been marked as urgent. Only later was I informed that replacement stock for the original base was actually only expected to arrive at the UK port in early September. Allowing for onward processing and final delivery, this could mean receiving the complete order well into September, by which point much of the summer usage period would already have been lost.
Patioslife offered various alternatives and goodwill proposals, but none provided what I originally ordered: a complete, movable parasol system with a wheeled base available promptly.
I also proposed a reasonable compromise in order to keep the order and obtain an available compatible wheeled base, but unfortunately we were unable to reach a mutually acceptable solution. I was subsequently offered fixed or in-ground base alternatives, which did not meet my requirement for a movable setup.
Because the complete system has never been supplied, I cannot fairly comment on how well the parasol performs in normal use.
I have now formally requested cancellation of the complete order, collection of the delivered items and a full refund, and will instead look for an alternative system that is actually in stock.
I will update this review to reflect how Patioslife handles the cancellation, collection and refund.
13 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Sherwin,
We sincerely apologise for the disappointing experience you have had with your order.
We completely understand your frustration, especially as you placed your order with the expectation of being able to enjoy your parasol during the summer period, and the missing wheeled base meant that the complete setup could not be used as intended.
We are truly sorry for the delays, the incomplete delivery, and the inconvenience caused by the changing updates regarding the wheeled base availability. We understand that the communication and resolution process did not meet the level of service you expected, and we take responsibility for the frustration this has caused.
Due to unexpected demand and supply challenges, some accessories became unavailable within the expected timeframe. However, we understand that this does not change the impact on your experience, and we should have managed the situation and communicated more clearly.
We have noted your concerns and will be reviewing your case carefully. Our team will contact you directly to assist with the next steps and work towards the best possible resolution.
We sincerely apologise again for the inconvenience and appreciate you taking the time to share your feedback.
Warm regards,
Patioslife Customer Support Team
Strongly suggest you have nothing to do…
Strongly suggest you have nothing to do with this seller.
Took 4 weeks to deliver order despite taking funds on day of order.
Delivered goods were incomplete.
Missing parts were never supplied.
13 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear J Dell,
We sincerely apologise for the disappointing experience you have had with your order.
We understand your frustration regarding the delivery delay and the missing parts from your package. Recently, we experienced a significant increase in order volumes, and our warehouse team has been working extended hours to process and dispatch orders as quickly as possible. Unfortunately, this resulted in longer waiting times for some customers, and we are truly sorry that your order took longer than expected to arrive.
Regarding the missing parts, we would like to look into this and help resolve the issue as quickly as possible. However, we are currently unable to identify your order details from this review alone.
Could you please kindly provide your order number? Once we have your details, our team will review your order and arrange the necessary assistance for the missing parts.
We sincerely apologise again for the inconvenience caused and appreciate your cooperation while we work to put this right.
Warm regards,
Patioslife Customer Support Team
We made our order on 12th July 2026 - still not arrived
We made our order on 12th July 2026, with details on the website that delivery was fast and free shipping and 3-5 days - that was 5 weeks ago! There was no communication from the company to advise of any delays. After contacting them myself via e-mail, I was initially told, there was a delay due to a surge in demand due to the World Cup offer, in further communication, it was advised the delay was due to LED parasols causing delays with customs. 5 weeks later, although the company is continuing to respond via e-mail (which is why I have given 2 stars as opposed to 1) we still don’t have a confirmed delivery date, and when I have sent e-mails asking about a guaranteed delivery date or wanting a refund, the refund aspect has been entirely ignored. I am most annoyed as we are now in the second week of August, who knows how long we will have left of the good weather! I also had a garden party on 1st August that we didn’t have this for. I have now asked for a refund so we can go elsewhere - a shame because the quality of the products don’t seem to be in question from other reviews.
13 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Fiona,
We sincerely apologise for the frustration and disappointment you have experienced with your order.
We completely understand your concerns, especially after waiting for several weeks without having a confirmed delivery date. We are sorry that the delay and uncertainty have affected your plans, including your garden party.
After carefully checking your order, we can confirm that your item has already been dispatched and is currently on its way. We kindly ask for your patience while the delivery progresses.
We also understand your concerns regarding the previous communication, and we apologise that we did not provide clearer updates during the waiting period. Our team will continue monitoring your order, and if you have any further questions or concerns, please feel free to contact our customer service team directly. We will be happy to assist you.
Thank you for your patience and understanding.
Warm regards,
Patioslife Customer Support Team
Fantastic experience
Very quick, informative and courteous communication. I’m totally impressed with the speed of delivery- less than 48 hours! I ordered the cantilever parasol and extra weighted base. The quality of the products is excellent. It arrived in 2 packages with clear instructions on how to assemble and within an hour we were sat underneath enjoying our purchase. We expected the lighting to be insignificant but again surprised by the quality and ambience that it gives in the dark.
I’m overall impressed by the company and their products. Thank you.
11 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Tim,
Thank you very much for taking the time to share your wonderful experience with us.
We are delighted to hear that you were impressed with the communication, delivery speed, and quality of your cantilever parasol and weighted base. It is great to know that the clear instructions made the assembly process easy and that you were able to enjoy your new outdoor space so quickly.
We are especially pleased to hear that the lighting exceeded your expectations and helped create a beautiful atmosphere in the evening. Your recognition of both our products and our team's service means a great deal to us.
Thank you again for your trust and support. We hope your Patioslife parasol continues to bring you many enjoyable moments outdoors.
Warm regards,
Patioslife Customer Support Team
Awful
Awful. Ordered a parasol many weeks ago and have been fobbed off with delivery issues promising one dat, then another, then another. Have now cancelled and they are only refunding part of my payment. Avoid like the plague.
10 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Paul,
We sincerely apologise for the disappointing experience you have had with your order.
We completely understand your frustration after the long waiting time and the repeated delivery updates. We are very sorry that the process caused you inconvenience and that your experience did not meet the standard we aim to provide.
Due to the unexpected delays affecting some orders, we understand that the communication and overall process were not handled as smoothly as they should have been. We take your feedback seriously and are reviewing our internal procedures to improve our stock coordination, communication, and customer service experience.
We would like the opportunity to look into your case personally and better understand what happened with your order and refund process. We will be reaching out to you directly as soon as possible to assist further.
Thank you for bringing this matter to our attention, and once again, we sincerely apologise for the frustration caused.
Warm regards,
Patioslife Customer Support Team
Avoid at all costs
Avoid at all costs. Not only do they not have the products in stock, they try to fob you off with alternatives you don't want including delivering them without permission, then fail to collect them leaving you acting as a warehouse on their behalf.
Purchased a 3x3 cantilever parasol on 11th July, ref #UKP123323. Have been chasing it for weeks during which time I was repeatedly offered a different, bigger product and repeatedly refused as it would be too big to fit in my garden.
Finally got an shipment tracking link near the end of July and on the 30th I received the bigger product which I hadn't ordered and had repeatedly declined to accept.
A collection was arranged for today (12th August) and the courier you booked to collect it failed to turn up.
The box is huge and I cannot store it in my house anymore, so it's now sitting by the kerb ready for collection, where it will remain. If it's not collected in the next 7 days I'll be disposing of it, having already stored it on your behalf for 2 weeks.
I have requested a full refund which I expect to receive promptly.
12 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Dalem,
We sincerely apologise for the disappointing experience you have had with your order.
We are truly sorry that you received a different size product from the one you originally ordered. This was our mistake, and we completely understand the frustration and inconvenience this has caused, especially after the time you have already spent waiting and following up with us.
We take this matter very seriously and will be contacting you as soon as possible to arrange a suitable solution and resolve the issue with the incorrectly delivered item.
Thank you for bringing this to our attention. We sincerely apologise again and appreciate your patience while we work to put this right.
Warm regards,
Patioslife Customer Support Team
Totally happy
My initial order was not in stock at the time of order and i was offered an upgraded umbrella which was promptly received. I found assembly to be easy. Since the umbrella has operated exactly as described and promised in the advertising. We are completely happy with our purchase and the customer service that has been delivered.
12 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear David,
Thank you very much for taking the time to share your experience with us.
We are delighted to hear that you are happy with your purchase and that our team was able to provide a suitable solution when your original choice was unavailable.
It is wonderful to know that the upgraded umbrella arrived promptly, the assembly process was straightforward, and the product has performed as expected. Your recognition of both our product quality and customer service means a great deal to our team.
Thank you again for your support and for choosing Patioslife. We hope you enjoy your outdoor space with your new umbrella for many years to come.
Warm regards,
Patioslife Customer Support Team
Update to my previous review order No…
Update to my previous review order No UKP122044. As a recap I placed my order on the 22ND OF JUNE and still have not received my order. A Beige Parasol and I paid extra for the wheeled base.
After continuous back-and-forths and bad communication I was told my shipment will be with them at the end of July. Then at the end of July I was told they didn't have my colour on the shipment, I was told I could have cream, tan or terqoiuse. I selected cream. I was then told cream was out of stock!! So I selected Tan. I was told in the mix of this conversation I could have a 3% refund.
Then I was told my wheeled base was out of stock and that I could have an upgraded base with 4 wheels! I protested that the base I had ordered already had wheels but APPARENTLY that only had two wheels... seems unlikely as they do not even list this item on their website.
Anyway, I confirmed I would have the "Upgraded" base. I then get a delivery notice from InPost, next day comes around and a base has been delivered but NO PARASOL.
So over 7 weeks have passed since I placed my order (which at the time it stated in stock and ready to dispacth in 3-5 days), I still do not have my order, I've been messed around to no end, no 3% refund in sight and every email from them tells me to be PATIENT with the same copy and paste responses... if I get any. Any reminders about my 3% refund has been ignored by "Lucy"
This is by far the worst company I have ever had to deal with, and shame on the staff for continuing to work there.
12 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Conor,
We sincerely apologise for the extremely disappointing experience you have had with your order.
We completely understand your frustration after waiting for more than 7 weeks, dealing with multiple updates, changes, and communication issues. We are truly sorry that your experience has not met the level of service you expected from us.
We acknowledge that there were several issues throughout this process, including the delays, stock availability changes, and the confusion regarding the base and delivery arrangements. We understand how frustrating it must have been to repeatedly follow up and not receive the smooth communication and resolution you deserved.
This situation does not reflect the standard we aim to provide. We are reviewing what happened internally and working to improve our communication and order management processes to prevent similar experiences in the future.
We have noted your concerns and will be contacting you directly as soon as possible to review your case and work towards a proper resolution.
Once again, we sincerely apologise for the inconvenience and frustration caused.
Warm regards,
Patioslife Customer Support Team
Very poor customer service
Update - the only way to get a response from this company is by complaining via Trust Pilot - I received an email this morning offering me a completely different product whilst the other could be delivered on unknown timescales - it would seem that the company is completely misleading its customers about their stock levels, taking money when they should not. I have requested a refund and will be escalating this to Trading Standards as they do not care about their customers other than taking their money!
Original complaint dated 12 August 2026:
On the basis of how I have been dealt with I would not recommend this company to anyone. I have emailed countless times with no response - I have an event coming up and was not advised of any delivery timelines prior to ordering a parasol, and there is no communication whatsoever. It would appear the only way to get a response is to leave a review.
12 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Veer,
We sincerely apologise for the disappointing experience you have had with our service.
We completely understand your frustration, especially as you had an upcoming event and needed clearer communication regarding your delivery timeline. Not receiving timely responses to your emails is not the level of service we aim to provide, and we are truly sorry for the inconvenience and uncertainty this caused.
Recently, we have experienced a significant increase in order volumes and customer enquiries. While our customer service team has been working extended hours every day to respond to customers as quickly as possible, we unfortunately fell short in some cases and some customers did not receive the timely replies they deserved.
We understand that this is not an excuse, and we take full responsibility for the communication gap. Every customer matters to us, and we are continuously working to improve our response times and service process.
We have noticed the urgency of your situation and will be contacting you as soon as possible to review your order and help resolve your concerns.
Once again, we sincerely apologise for the frustration caused and appreciate you bringing this to our attention.
Warm regards,
Patioslife Customer Support Team
Customer Service 5 star
We had a problem with the order, the customer service (Lucky) was great, professional, give us option. We recieved our order and really happy with the 10x10 umbrella.
7 juni 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Phil,
Thank you very much for taking the time to share your feedback with us.
We’re delighted to hear that, despite the initial issue with your order, our customer service team was able to support you and provide suitable options to help resolve the situation.
We’re especially pleased to know that you received your order and are happy with your 10x10 umbrella. Your kind words about Lucky’s professionalism and support mean a lot to our team.
Thank you again for choosing Patioslife and for recognising the efforts of our customer service team. We truly appreciate your support and hope you continue enjoying your umbrella.
Warm regards,
The Patioslife Team
Confirmed available stock and received within days!
I read that some people had issues because the model they ordered was not available immediately. I reached out to the company by email and they told me which models they had available. It arrived a few days after the order! Just set up the umbrella but super pleased with first impression! Can't wait to use it!
10 augustus 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Inna,
Thank you for sharing your experience with us.
We’re really pleased to hear that our team was able to provide you with the right information before your purchase and help you choose an available model that matched your needs.
We understand that having clarity before placing an order makes a big difference, especially when choosing a larger outdoor product. It’s wonderful to know that your umbrella arrived quickly and that your first impression has been so positive.
We hope you enjoy setting it up and making the most of your outdoor space. Thank you again for choosing Patioslife and for sharing your experience with others.
Warm regards,
The Patioslife Team
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