Pavra Recovery Reviews 7

Ordered a mat from this company on 30th March as a birthday present. They use Evri as a delivery agent.

The delivery was due on 6th April, I was informed that the delivery had been completed on 9th April at 21.51 in the evening, the photo provided was not my address and appeared to be at the side of a garage. I checked the local area the following morning and spoke with neighbours. No sign of the parcel and no one had received a knock on their door.
I have an Evri account that includes my mobile number and email address.

As the delivery had failed I bought another gift for the upcoming birthday, I emailed Evri and Pavra to confirm the item had not been received.

I have been in contact with Pavra several times, they insist the item was delivered but as a ‘good will’ gesture will send out another mat. I have been clear that I no longer need the item as I purchased something else. I have asked for a refund as the item was not delivered, Pavra are ignoring this request stating that the item had been delivered.

Do not use this company!

Fabulous product and support from the team in everyway on how to use it.
So glad I purchased this mat, I am looking forward to seeing even more improvements with continued use and the personal plan that the team have suggested.

Do not order from this company. We ordered a mat a week ago thinking we were getting a good deal. Images made it look much bigger than it is and now trying to get details about returning and getting a refund and they keep delaying any information on getting this back to them, saying that they are looking into it for us.

We should have looked at reviews before buying as it looks like others have had similar issues.

I was a skeptic when I ordered my Pavra but I ordered it anyway. I am so glad I did! I have had chronic pain in my back and neck for months and after one session on my pad I could tell a difference! I use it twice a day and I love it! It has helped my back to the point that when I walk I experience very little pain. My husband even tried it for his shoulder and felt immediate relief! I believe in this product and will continue using it, it not only helps the pain, it’s a great stress reliever ! I have only one small complaint and it’s where you plus it in. I sleep on the left side of our bed which I have a plug there but if I slept on the right side I would not be able to plug it in. Can we use an extension cord with this product? And, one more important fact is the price was great, it was affordable!

I’m extremely disappointed with both the product and the customer service. The item was advertised with “risk‑free returns” and UK‑wide shipping, which gave the clear impression that returns would be handled within the UK. Only after requesting a return was I told it had to be sent back to China at my own expense, something never disclosed before purchase.

The product arrived with no instructions, no health or safety guidance, and no troubleshooting information. The “personalised plan” that formed part of the sales promise was never provided, despite me repeatedly checking spam and chasing for it.

When I tried to resolve the functionality issues through their AI assistant (as directed), it couldn’t even recognise the controller model, making support impossible. Customer service responses were slow, repetitive, and failed to address the actual problems I raised.

Overall, this feels like mis‑selling, poor support, and a return process that is nowhere near “risk‑free.” I would not recommend this company based on my experience.

Swift delivery, great explanations, and my son is loving the mat! Purchased it as a gift, and he couldn't be happier. Excellent customer service too - instant response and helpful information.

Ordered red light mat by mistake and immediately contacted customer service to request a cancellation. They said they would cancel however 48 hrs later I received an email to say item was shipped. They then provided a return address to china which is down to the buyer to pay for signed delivery!! Utter disgrace and poor customer service. To return the item it cost £48!!!