More than 3 months locked out of Payconiq
3 months ago I could suddenly no longer pay and needed to verify my identity. Since then, I have completed the identification process twice, sent my identity card, sent additional photos, a lot of emails to support (never received a reply), called their helpdesk numerous times, and was told each time that it would be solved soon, and yet here I am, with still no possibility to pay in stores. Support is always helpful but there is something fundamentally wrong in the whole identification process, there appears to be lack of communication between the different customer departments and no one has a clue. For example, the call center employee could not retrieve my support ID from my previous emails and so on. They don't receive more information from the other department. From what I understand, apparently, my identification process has been closed twice and is now in review for the third time. Incredibly bad customer experience.