PayMaya Reviews 170

I am beyond frustrated with MAYA's lack of customer support. After experiencing a serious security breach on my account—where funds were stolen and I was locked out—I reached out to their customer service multiple times. No response. Not even an acknowledgment of my emails. This is unacceptable for a platform that claims to prioritize user security.

How can they allow phishing messages to come from their official number and then ignore their users when their accounts and money are at risk?!

It’s been days, and I still have no access to my account or updates on my stolen funds. Their complete disregard for urgent matters shows how little they value their customers. I would NOT recommend MAYA to anyone. If you want a secure platform with reliable support, look elsewhere. Save yourself the headache and choose a company that actually cares.

sent money. money not received. chat support not helpful and dont know what to do. ive been using this digital wallet for many years and trusted. and this thing happened first time , totally lost the money.. im thinking of closing the account . CS no answer at all

Dear Maya Customer Service,

I am writing to provide feedback regarding my recent call to your support team on November 14, 2024, concerning my case number 22476485. Unfortunately, my experience was far from satisfactory.

I called seeking urgent assistance with updating my phone number on my Maya account, as I am unable to access the funds in my account due to my old phone number being registered. This issue is especially urgent as my youngest brother is in the emergency room, and I need to access the money to handle the situation.

During the call, I repeatedly requested to speak with a supervisor to escalate the matter, but my request was denied each time. Ultimately, the representative hung up on me without resolving my issue.

This is extremely disappointing, given the urgency of my situation. I felt that my concerns were not taken seriously, and I was left without any support or solutions. As a long-time user of Maya, I expected better service and a more empathetic approach, especially when dealing with urgent matters like mine.

I hope you can address this issue promptly and provide the assistance I need to regain access to my account. I would appreciate it if someone from your team could follow up with me to ensure this situation is resolved.

Thank you for your attention to this matter.

I wanted to close my account because I no longer need it. The chatbot won’t let me chat with a live rep even if their FAQ specifically says that I request to be transferred to a representative to close my account.

They want you to fully verify just to get your money out of it. Gcash let's you utilise all the services with limitations, this one holds your money hostage until you fully verify, which includes recording a video of yourself. STAY AWAY FROM THIS.

SUCH SHIT VIRTUAL BANK CANNOT OFFER ANY HELP IF YOU MAKE A TRANSFER TO A WRONG MAYA ACCOUNT :)))) AKALA KO SECURED KAYO BUT I AM DELETING MY ACCOUNT WITH YOU THANK GOD HINDI LIBO YUNG PERA.

I just registered in Maya App and it is not letting me upgrade my account. I have tried for 3 days now and still no success. I tried contacting their Customer service but you will only get automated answers. Thankfully I already have this experience before having any money with them, imagine if you have your savings with them and you encounter an error and no one will help you. So useless. I will stick to Gcash. Thank you for the experience I am deleting the app now.

I have sent money to my brother from maya to gcash but the money didn't recieved. I tried to contact maya support but didn't recieved any response from them. You need to wait more than an hour for their custome service but after all the problem still not résolve.

Honestly THE WORST CS I'VE EVER EXPERIENCED. Their hotline number only gives out prerecorded answers, and their live agents are all in chat thru the app. They take super long to reply, and when you don't reply for a while, they immediately close the chat. It's like they're intentionally avoiding contact with their customers.

I tried transferring my money from Wise to Maya but it's been 3 days and the amount hasn't reflected my Maya account. The Wise team has been helpful and has advised me that they need confirmation from Maya regarding the transfer, but how can I do that WHEN I CAN'T TALK TO ANYBODY IN THIS APP.

DO BETTER PLEASE.

I am writing to express my deep frustration and disappointment regarding the abysmal service I received from one of Maya Bank’s chat agents, Mhedz. This interaction was a glaring example of what happens when a company fails to uphold the basic principles of professionalism and courtesy. My experience with Mhedz has raised serious concerns not only about this agent’s competence but also about Maya Bank’s overall approach towards customer service.

From the beginning, the agent did not even make the slightest effort to engage meaningfully with me. Without confirming if I had further questions or if my issue was resolved, Mhedz abruptly ended the conversation under the pretext that I was inactive—even though I was actively participating in the chat. This dismissive and careless behaviour is completely unacceptable, especially in a service role where the expectation is to treat customers with respect and professionalism. Cutting off a conversation without closure reflects an alarming lack of customer care, and I am astounded that Maya Bank tolerates this type of behaviour from its agents.

Additionally, the manner in which Mhedz handled my query was both curt and discourteous, making it evident that Maya does not prioritise proper customer engagement. It is disheartening to see such a casual disregard for the needs of customers. As a financial institution entrusted with people’s money and personal information, Maya Bank should hold its agents to the highest standards of professionalism. This encounter, however, suggests that customer service is not a priority for Maya—and perhaps this reflects a deeper flaw within the company’s management and leadership.

What is even more concerning is that this kind of treatment potentially violates multiple Philippine laws protecting consumers. For example:

1. The Consumer Act of the Philippines (Republic Act No. 7394) mandates that businesses provide fair and adequate services to their customers, ensuring that consumer rights are protected at all times. The abrupt termination of my chat without proper resolution violates the principle of fair service.
2. The Financial Consumer Protection Act (Republic Act No. 11765) emphasises the duty of financial institutions to respect and prioritise the welfare of their clients. Maya Bank’s failure to provide a satisfactory response to my concerns goes against the spirit of this law. Financial institutions are required to maintain transparency and accountability, yet my experience suggests Maya Bank falls short in both areas.
3. The Bangko Sentral ng Pilipinas (BSP) Charter (Republic Act No. 7653) requires banks and financial institutions to adhere to sound governance practices and ensures the delivery of responsible financial services. The disrespect and lack of professionalism shown by Mhedz reflect poorly on Maya’s compliance with these standards, raising questions about its governance.

This incident has made me question Maya Bank’s competence and credibility. The lack of professionalism exhibited by one agent can undermine the trust a customer has in the entire institution, and this experience has certainly had that effect on me. It is disturbing to think that Maya Bank tolerates such agents—perhaps this reflects a management that is more focused on profits than on providing quality service.

I strongly recommend that Maya Bank take immediate corrective action, not just against Mhedz but also in revisiting its training programmes and internal processes. The bank needs to emphasise accountability and customer care to all its employees, particularly those in customer-facing roles. Ignoring issues like this will only result in a growing pool of dissatisfied clients who are more than willing to share their negative experiences publicly.

If Maya Bank continues to tolerate poor service from its staff, it will not only damage its reputation but also risk legal consequences for failing to meet regulatory standards. As a customer, I need to feel assured that my concerns are treated seriously and with respect. If this is the level of service Maya offers, I will seriously consider taking my business elsewhere and encourage others to do the same.

Financial services are about more than just transactions—they are about building trust and maintaining relationships with clients. Maya Bank needs to realise this quickly, or it will face the consequences of a poor reputation in a competitive market where clients expect—and deserve—better service.

Maya's hired representative are very immature and unprofessional. They are slackers. I have experienced waiting for a chat to connect only for the agent to close the chat without any response. I assume that they have access to read chat before connecting. They only use scripted spiels. They don't actually read your concern. Trying to connect with them feels like they are talking down on you. Treating you like you're stupid. Reaching out to customer service most of the time is not to get guidance from links or articles that the customers already read online. We need actual help. A fix for a system error, a courtesy for a loyal customer and so on. A human with access on Maya's system. ALSO called an "employee" or a "representative". Where they try to see if they can comply making a change to help the customer. Hence they call the position "C-U-S-T-O-M-E-R S-E-R-V-I-C-E" However, representatives here do absolutely nothing. It's pointless to reach out because you get no human interaction from them. They have removed emailing them and creating a ticket to promote "connecting" with a representative. But most definitely pushing you to do the Self-service help which is reading articles and FAQ's. That just makes chatting with a rep absolutely meaningless. Also, they probably cheat out on their metric (if they have one). Like, they wait for 30 mins or so before connecting. Making sure you are gone. Then paste paste paste. Not even a minute yet. "Are you there?" Paste closing spiel. Close chat. Conversation has closed. Utterly disappointing. They get paid for that bs? Before assuming I don't know what I'm talking about. Well, I had worked for telco. Not locally. Inside terms would be it's a "toxic account". Irregardless of what happens, we stay disciplined and professional though. Accidentally dropping a call is an offense. What more if it was on purpose? Like how this maya chat rep dropped the chat. Honestly, their competitor is actually nicer and way more lenient towards it's customers.There are also ups and downs. However, you can get to speak with a person and come to an agreement. Compared to Maya's there's nothing we can do spiels and paste link approach.

WORST SUPPORT SERVICE!

I HAVE BEEN WAITING FOR HOURS. THEN ONCE AN AGENT CONNECTED TO YOU THEY WILL LEAVE IMMEDIATELY!! EVEN I JUST DIDN'T REPLIED FOR 3 SECONDS!!!!! THEN THEY WON'T FIX YOUR PROBLEM.

THEY WILL GIVE YOU UNHELPFUL FIXED SPIELS AND THEY WILL DISCONNECT!

Itel account withdraw paymaya

i have tried to chat with you multiple times. and your agents seems to be online only when i am no longer available. plus you dont mention any wait time or queue info. people cant wait forever for someone to reply. and you end the chat if noone responds to you. even if i left my concern your agents didnt even try to answer it

The customer service on this app is a real garbage, I don't really feel that they want to assist their customers. they always rush to end the conversation and not giving assurance to the customers. And most of the time they are not available. This is the most infuriating customer Services experience I had

Good day to All!
I would like to share my pay maya experience .I have openned a pay maya account 6 month ago. At the beginning it was amazing experience, so good customer service, which always try to give you a proper advice.
But after when platform started to be popular in Philippines, stuffs are getting worse.
For example, I always transfer money to maya wallet from my bank acvount in order to pay bills and mostly of my daily expenses. I gained in maya savings interest 10% on September. Later on, I have deposit in maya savings 100k to have annually above mentioned intetest. But today it dropped until 3.5% like I just opened account. I talked with customer support. 15 up minutes I waited them reply and I was informed tgat each new month interest will be reset to gain more, please follow the instruction how to gain more interest, of course by shopping. Support reply is taking so long and mostly of time they they suggest to rize a ticket. In chat they send you links to read and try to get rid of you asap. So, If you'll use maya for payments: bills, stuff, its okay. But don't try always use it in order to accumulate savings interest, each new month all your affords will reset to 3.5% at savings. Full disappointed, only immagine savings interest dropped from 10% to 3.5%.
It's good for payments but not for savings !

Tang ina Mya yan!!! Dhil wla akong telelono nagpapaload pako halos araw araw naghihirap ako sa Pera para mkatawag lang sa costumer service nio. Ni Isa wlang sumsagot anung klase yan! Kaya nagsisi ako bkit tlga sumali pko sa app ninyo mas mbuti pa Ang gcash . Wala problema . Kung sino man makabasa nito pkiusap ko lng intindihin nio nmn Ang problema ko ginwa ko na lhat. Para mkontak kayo .. contakin nio ako sa email ko Pera na ng tao pinahihirapan ninyo ... Hindi ninyo Pera yan... Iblik ninyo sa tao. Kung kelan nilgyan ng Pera Saka ninyo iblock account ko pki paliwanag nmn. MAYA. (Hindi na biro gingastos ko sa Inyo nkkailang tawag nko) Para sa account ko

Not good not good