I registered everything in advance and set-up for payments weeks before my rent was due. On the day of payment, instead of making payment, Payr asked for further verification, which could have been... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
When making my first payment with the app, it triggered an Anti-Money Laundering check, which required a number of forms to be filled out. The average response time on the email support form was aroun... Toon meer
I absolutely love MyPayr! It’s an incredible way to earn more points on my card, and the value I get from those points far exceeds the fee. The team behind the app is fantastic—super hands-on, approac... Toon meer
Recommended by a friend. Been using it since April '25. It's super easy to set up and use. Quick and simple rental payments that build your credit rating (and avios balance). The only thing I would co... Toon meer
4,4
Uitstekend
56 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Do not respect GDPR
They do not respect GDPR. I have requested to delete my account and I has been ignored.
12 juli 2026
Review zonder uitnodiging
Excellent services
Excellent services! The payment went throught in a matter of hours. Highly recommend
24 juni 2026
Review zonder uitnodiging
great idea and easy to use
great product and easy to use. earning amex points for my rent just makes sense.
2 juni 2026
Review zonder uitnodiging
This app made my life much much easier
This app made my life much much easier. Financing and living all in one click. Can’t believe no one has done this before
28 april 2026
Review zonder uitnodiging
Seamless Experience
I didn't know it was possible to pay my rent via card but it's been game changing for me! It took like 5 minutes to set up my account and now i earn thousands of avios every month. Love it!
1 maart 2026
Review zonder uitnodiging
Rewarded for paying my rent
Love this service, I've literally earnt so much extra Avios in the last few months. So nice to get rewarded for paying rent. Really quick and easy to set up, and their customer service is great if you want to double check anything.
28 april 2026
Review zonder uitnodiging
Unclear workflow and unreliable
I registered everything in advance and set-up for payments weeks before my rent was due.
On the day of payment, instead of making payment, Payr asked for further verification, which could have been done earlier. So my rent was delayed. No disclosure that payment is not automatic (you have to log-in and actively pay each month) and that there is a 1-2% fee, adding up to a few £100 / year.
Knowing all this up-front would have saved me the time of cancelling all my direct debits and setting up new payments etc.
27 april 2026
Review zonder uitnodiging
Antwoord van Payr
Hi Alex,
Thank you for your feedback. I’d like to address the concerns raised in your review.
First, as a regulated payments provider, we are required to complete identity verification (KYC) before processing a first payment. This is a standard step across financial services and typically takes under a minute to complete.
Regarding the fees, the 1.99% fee is clearly disclosed in our FAQ's and is again clearly stated on the payment page before you make any payment on the platform. This ensures that users are fully aware of the costs involved.
Additionally, payments are currently not automatic, and this is once again clearly stated when you add your payment method. A clear message is highlighted at the top, reading: “Your card will not be charged, it will only be saved as a payment method. All payments must be initiated by the user.” This is communicated upfront to ensure transparency.
We understand the importance of clarity around fees and payment processes, and we’re committed to making these as straightforward as possible.
If you have any further questions or would like assistance, feel free to reach out to us at support@mypayr.co.uk
Best,
The Payr Team
Highly Recommended!
Amazing tool to use. Have been using for almost a year now, and I couldn't be happier.
6 april 2026
Review zonder uitnodiging
Very smooth experience
Very smooth experience, great customer support!
23 maart 2026
Review zonder uitnodiging
We pay our office with payr
We pay our office with payr. It has now been 7 months and the process has always been very smooth!
7 maart 2026
Review zonder uitnodiging
Great product and customer service
Great service my landlord received my rental payment instantly and I got Amex points on top of that! Customer service was great and even sent me a payment receipt and confirmation!
18 maart 2026
Review zonder uitnodiging
Terrible customer service
Terrible customer service , not worth your time
5 maart 2026
Review zonder uitnodiging
Antwoord van Payr
Hi,
We take customer service very seriously, so we’re sorry to see this feedback.
However, we were unable to identify this review as coming from a verified customer. We also attempted to contact the reviewer through Trustpilot’s information request process to better understand the issue, but unfortunately we did not receive any response or identifying details that would allow us to locate the interaction.
From the information available to us, our support team responded to the message we believe may relate to this situation within minutes, so the experience described does not match the records we have.
If you are a genuine customer and experienced an issue, we would really like the opportunity to resolve it. Please contact our support team directly with your name and the email used so we can look into this properly and assist you.
Our goal is always to help and resolve problems quickly.
Quick response times all day any day
31 januari 2026
Review zonder uitnodiging
Very helpful team
Very helpful team, and seamless payment platform makes everything easy.
28 januari 2026
Review zonder uitnodiging
Mo was so helpful through every step
Mo was so helpful through every step. The communication was immediate and very reassuring.
15 januari 2026
Review zonder uitnodiging
What more can you ask for
Quick, very efficient service. Sorted me out in two seconds on WhatsApp. What more can you ask for.
19 november 2025
Review zonder uitnodiging
The best customer support I have ever experienced
When making my first payment with the app, it triggered an Anti-Money Laundering check, which required a number of forms to be filled out. The average response time on the email support form was around 30 minutes, including on weekends. All forms were completed, no questions asked and I was given the option to call them as well if required. I absolutely recommend these guys if you’re looking close to a credit card reward but might fall just short
2 november 2025
Review zonder uitnodiging
Fantastic experience with payr!
I started using payr to pay my rent and have had a fantastic experience. The platform is very straightforward to use, and the customer service is quick and efficient. Recommend!
31 oktober 2025
Review zonder uitnodiging
Very seamless interface
Very seamless interface. Great experience.
16 oktober 2025
Review zonder uitnodiging
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