Peacockinsurance Reviews 

AVOID FOR MOTOR TRADE INSURANCE! HORRENDOUS COSTLY EXPERIENCE.

Having been motor traders for 20 years we found ourselves with Peacock insurance which is one of our greatest regrets as from start to finish it has been nothing short of a nightmare.

As standard with motor traders policies you have a period within which you can drive a vehicle purchased for trade purposes without putting on the policy (generally when just purchased). My husband got pulled within 10
Mins of buying a vehicle when the mid database wasn’t working (evidence provided to peacock re this) hr produced his insurance at the station and peacock/ haven used a loophole aware this would put our business and licence at risk to not cover us despite having full evidence of when the vehicles was purchased etc.

This then cost us over £6k in solicitors fees.
Luckily the judge saw through haven and threw it out of court:

I raised this as a formal complaint with the FCA due to the horrendous manner within which it was dealt with by Haven and Peacock.

At this point we have lost all confidence with Peacock particularly due to the terrible support by the ‘broker’ who in communications are regularly rude.

Fast forward to this week we have 3 vehicles to put on the insurance (a new transit custom, low value Tesla and a Range Rover)

Whilst I understand the Range Rover not being permittable NONE of the above were. They then requested £887 for 6 months cover on a ford transit.

We had to chase for two days to get this figure and then felt pushed into paying for it without being given any opportunity to think about it. We advised this annualised to £1800 so would be cheaper to obtain a different policy that covered all vehicles.

After chasing for days we spoke to Usman who was the most condescending rude individual we have ever spoke to. Came back with a quote of £7000 after days and day or constant chasing. Because we didn’t immediately accept this quote he accused us of not being able to afford the policy (which we didn’t say) we just said it was too expensive considering the original policy was £3800. When we said we would consider it he then said it was probably going to be more than that but couldn’t and wouldn’t give us formal terms as we clearly wasn’t going to progress with it. Due to his reluctance and abhorrent service after it took peacock days to provide a quote we picked the phone up to Think insurance and got a quote within an hour for £5k.

The worse is yet to come!!!!!!

PEACOCK THINK IT ACCEPTABLE TO CHARGE A £1000 CANCELLATION FEE WHEN THE POLICY CLEARLY DOESNT MEET OUR NEEDS!

They are unwilling to even accept any wrongdoing quoting this is within the policy documents that they can charge there broker fee in full.

Over a £1000 cancellation fee on a £3.8k
Policy is just outrageous just because they can. No care or acknowledgement of the nightmare we have had.

If another broker can get us a quote £2k cheaper that covers all of our vehicles in an hour what we paying peacock a broker service for??? They clearly haven’t acted as a broker and have out there commissions at the forefront of whom they have placed our insurance with,

I have spoken to two competitors of Peacock today both whom in this situation would have charged no more than £150.

AVOID AT ALL COSTS! How on earth they are regulated is beyond me… I am seeking urgent legal advice as to the legalities around their conduct!

We are very thankful for Samantha helping us to be able to achieve getting our new account in such a short period of time, really appreciate it. Would highly recommend *******

excellent service, and the best price .Alyssa was took time to ensure I understood the policy and it was very reassuringly to talk to a very helpful person rather than a machine!
Thank you for making it easy.

Tony was polite, informative and understanding. He was able to get me the correct insurance at a price that I was happy with. He explained everything thoroughly and gave me the opportunity to ask any questions I had.

Excellent service renewing my home insurance at a good price

If I could give zero stars that would be being generous! Absolutely terrible customer service, extremely rude, unhelpful, deceptive and dismissive. I have been in the motor trade for 20 years, took out motor trade insurance through Peacock and have never experienced such terrible service and the cover was inadequate. My vehicles were repeatedly throughout my years policy not added to the database or removed when submitted leaving me at huge risk, when I complained multiple times I was met with hostility, accusations and threats of my policy being cancelled despite paying a substantial amount in full. When directed to their official complaints procedure all was denied despite them stating I had received an apology earlier in the year - all stated via email yet no such apology was given. I basically paid thousands for a policy that was not fit for purpose and certainly does not meet FCA regulations. I would rather pay double than deal with their customer service team ever again!

They're ok as long as you don't use their claims management companies:

Cogent Hire

They recommend United Legal & Cogent Hire, the worse unprofessional and unproductive companies you can't work with, then Peacock don't wanna get involved after. Despite their the ones who use United Legal as the claims dept!!!

Accident on 2nd June 2025 and it's now 9th September and still no courtesy vehicle despite the fact that their guaranteed payout!!!!

Stressed me out for months offering Courtney vehicles and when they finally got me 1 it lasted a day as EML, ABS & TCS lights come on. So I had to drop it to the dealer to get repaired and no replacement given / offered!!!!

Also almost got my vehicle crushed as they didn't even liaise with the recovery company to arrange collection/ inspection!

Steer well clear

Complaints department called me today at 4:55pm, I missed the call.
Called back at 5:05pm and that dept had closed!!!! Clearly their agenda is not to help resolve or earn their money.

They dont care about clients, go to a company that cares , these cowboys dont and should not be working in Insurance Claims as they DONT SUPPORT YOU!

Moral of the story, always get legal cover and or claim off the 3rd party don't allow any Accident Management companies to get involved!

I have used peacock insurance for over 3 years now and have again recently renewed a business related insurance
Once again I received a competitive quote plus a friendly service my business will be staying with peacock’s for another year

We needed an insurance backed guarantee for our project and we were very lucky to bump into Claire! She is amazing, responding very promptly and efficiently. Job done within a few hours. Thank you Claire!

Great service as usual. Special shout out to Cyndi who sorted a problem that I had. And to Mike who is always professional and helpful

worst broker to deal with.. I left them 3 years ago because they give the policy and state every thing you provided is fine, when the policy is live and you paid then you get a call stating the proof of history is not correct so we will have to charge. i left them in 2022 for this reason. i thought i gave them a try again this year because the policy started i said are you happy with every thing i was told yes and a week later same issue again and this time he didn't take any information over the phone said is every thing the same as last time. now they want me to pay £260+ the insurer is happy to cancel free of charge but these guys are trying to charge me cancellation fees and other fees.. PLEASE STAY AWAY FROM THEM...
i will be taking this further if they do not refund me in full. its there mistake and they are trying to charge me for it. same on you.. i will have to put a complain with the insurance provider and ask them to investigate this and why are the providers still working with them as i am not the 1st they have done this to. i will make sure they are taken of the panel. i will to see the outcome before i proceed. by the FCA rules the broker have to tel the customer in black and what what commission they are receiving, which is not on any paper work. also they have to notify of the cancellation charges upfront in paperwork not hide it.

I want to make a special shout out to Carter, who has been very helpful and polite on the phone, as have all of your staff. I even gave Carter some feedback and he was very receptive.

As always, Claire Whyte, from Peacock Insurance Services hasn't let me down. Ive been dealing with Claire for a number of years now and nothing is ever to much trouble. Claire is always extremely helpful and always delivers the cover i require every time.
Personally, i wouldn't go anywhere else.

All good and easy to arrange over the phone rather than online. Thank you to Charlotte and Megan who very helpful.

Emilia Kwoka went up and beyond to try and secure me the very best quotes for my insurance renewal. A real credit to the business. Thank you

absolute shower of s##te they gave me a quote over the phone (Francis) I accepted the quote he never called me back never replied to my emails totally ignored me , for what ??? I don’t understand you gave me quote I accepted I was willing to make full payment over the phone but you just blanked me , so rude
I even called your office , and again loads of promised call backs from Francis , but nothing. I was completely ignored.

Don’t waste your time with these people they are messers and disorganised. Use tradex or covea.

My caravan policy does not expire 11th march 2025
After numerous phone calls and voicemails and texts to renew off their customer services over the past 3 weeks was stressful harrasment

I was pressured into renewing fed up of phone calls so i renewed policy 4th march

yesterday .
I decided to take on instalments
Was told the price was £205.00 including interest and their £10.00 fee .
When i recived copy of credit agreement last night there was another £15 to be added on for the company they use to do credit check which i was never told about which know the policy would cost me £220. The cash price was£174.00 if i paid upfront.
I phone up this morning to query this and was told yes thats correct even though i got email stating total cost was £205.00
And if i cancel i will be charged £35.00 fee out of my £46.00 deposit and policy is not due until 11.3.25 and i need to send email to peacocks to cancel credit aggrement or the credit company will charge me £10 for delaying to sign agreement
Im shocked at this treatment and harrasment i got when policy was due to renew 3 weeks prior to expiry of policy and its a disgrace the cancellation of charge £35.00 charge after 24hrs s if cancel this

Rang the company and the phone was picked up almost immediately by a very professional Megan. Great to hear a human voice and not be passed from pillar to post.
Excellent service so far for my home insurance.
Thank you.

Claire dealt with my query so professionally and promptly. The customer service was second to none - it was a pleasure to correspond with Claire over the phone & via email. Her efforts made my house sale finalise within the timeframe I had hoped.

Great services