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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Peepal estate is one of the dishonest estate agent in my experience. I had a worst service with them in my 2 years of contract as a landlord. Their agent in Swindon has no work ethic and doesn’t have... Toon meer

Beoordeeld met 5 van de 5 sterren

We had a very pleasant, trouble-free experience whilst getting our new home. We highly recommend Peepal Mortgages, especially Amit Jung Swar who was our mortgage advisor. He was very patient, profess... Toon meer

Beoordeeld met 5 van de 5 sterren

We were guided throughout the mortgage and protection process by Smriti Shrestha Pun of Swindon branch. Everything was done 100% smoothly without even having to pop in to the office and personally see... Toon meer

Beoordeeld met 5 van de 5 sterren

Thank you Peepal Mortgages for your great service, excellent communication and executing professionalism for the whole process in achieving our 2nd property. It was an absolute pleasure to have yo... Toon meer

Bedrijfsgegevens

  1. Makelaars
  2. Tussenpersoon voor woningverzekering
  3. Inkomensbescherming verzekering
  4. Tussenpersoon voor levensverzekeringen
  5. Hypotheekmakelaar
  6. Eigendomsbeheerder

Geschreven door het bedrijf

We are a One-Stop Solution for your personal finance/property needs. We can help you with your Mortgage, Insurance, Sales, Lettings, Wills & more! Peepal for the people.


Contactgegevens


4,1

Goed

TrustScore 4 uit 5

632 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 1 van de 5 sterren

Dishonest & not trustworthy

Peepal estate is one of the dishonest estate agent in my experience. I had a worst service with them in my 2 years of contract as a landlord. Their agent in Swindon has no work ethic and doesn’t have responsibilities towards the clients. I trusted them despite so many issues but every time they failed. Therefore exiting from this dishonest agency and warns everyone before taking their service.
Their service is crap.

5 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful!

Awful!
I saw a house advertised, called for a viewing to be told it had gone. It was still being advertised as available for another 3 weeks.
Called about another property and was told I would get a call back to book a viewing, never heard anything. We found a lovely property and am now glad we didn't do a viewing with them.

16 oktober 2025
Review zonder uitnodiging
Logo Peepal Group

Antwoord van Peepal Group

We are sorry to hear about your experience and appreciate you taking the time to share your feedback. While we always strive to provide the highest level of customer service, there are occasions where technical issues are beyond immediate resolution.

Unfortunately, in your case, we experienced a similar technical error that resulted in the property remaining advertised after it was no longer available. We understand how frustrating this can be and sincerely apologise for the inconvenience caused.

We take your comments seriously and will use this feedback to improve our systems and minimise the risk of such issues occurring in the future. We wish you all the very best in your new home.

Regards,
Peepal Group

Beoordeeld met 5 van de 5 sterren

Highly recommended!

Highly recommended!
I’m very glad that I choose Peepal Estate Agent. The team is incredibly helpful, kind, and friendly-truly great people who provide outstanding customer service. Since I’m with Peepal Estate Agents, I’ve consistently received the best advice and support. Thank you so much deepesh dai and asmita bhaini
Rina and ram

12 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Peepal Estate Agents are excellent I…

Peepal Estate Agents are excellent I cannot rate them more highly as there is not a 6 star available.
They are always Very Nice, Helpful, Polite and Professional.
I just my latest regular property review, the agent was as above and was on time as usual to the time slot they advised, as that is very important I believe.

11 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended!

Highly recommended!
I’m very glad that I choose Peepal Estate Agent. The team is incredibly helpful, kind, and friendly-truly great people who provide outstanding customer service. Since I’m with Peepal Estate Agents, I’ve consistently received the best advice and support. Thank you so much for your excellent service and continued help!

23 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended

Highly recommended
I’m very happy that I choose this Peepal estate agent. They are very helpful,kind, friendly and great people and great customer service. Thank you so much.

5 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The prompt response whenever there was…

The prompt response whenever there was a query of any sort,and there was always handled promptly and with a pleasant good attitude about it.
The team at the Aldershot branch not mentioning any names as that wouldn't be fair, as every person that we dealt with came across professional and kind.
Happy to have had an amazing rental experience

13 januari 2025
Review zonder uitnodiging
Logo Peepal Group

Antwoord van Peepal Group

Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that our team at the Aldershot branch provided you with prompt, professional, and friendly service. Ensuring a seamless and enjoyable rental experience is our top priority, and it’s wonderful to know we met your expectations.

We truly appreciate your support and look forward to welcoming you again in the future!

Best regards,
Peepal Group

Beoordeeld met 5 van de 5 sterren

I can not highly recommend enough

I can not highly recommend enough. Peepal team have been wonderful from the start. Helpful understanding and very quick.

Please go check them out, they are brilliant.

Thank you so much Dean.

11 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not trust them

Do not trust them! We lost thousands after moving from Australia to a house that had no heating or hot water. When they sent out their relative to fix he urinated on the floor of the toilet. Glad we managed to have the lease terminated after spending more money on solicitors. Do not trust any reviews with the Gurung surname as they are false.

13 oktober 2023
Review zonder uitnodiging
Logo Peepal Group

Antwoord van Peepal Group

Dear Oliver T,

We are sorry to hear about your experience. We always encourage physical viewings over virtual ones to ensure that the property fully meets your expectations. However, as you opted for a virtual viewing and subsequently made an offer that was accepted by the landlord, we facilitated the process based on your choice.

We would like to clarify that a professional electrician, not a relative, was sent to address the heating issue. We understand that the electrician shares a common surname with others in the Nepali community, which might have led to some confusion. Regarding the concern about the droplets on the floor, it was confirmed that they were water droplets accidentally spilled from the basin after the electrician washed his hands.

We are pleased that we were able to reach a mutual agreement amicably without involving solicitors or court proceedings. However, we must point out that the details you’ve provided, including your full name and the date of the experience, do not match our records.

If you are a genuine customer and remain unsatisfied with the mutually agreed outcome, we kindly ask you to follow our formal complaint procedure so that we can address any unresolved concerns.

Formal Procedure Link: { https://peepal.co.uk/complaints/ }

Warm Regards,
Peepal Group

Beoordeeld met 5 van de 5 sterren

Highly recommend

I recently had the pleasure of working with Chobi & Smriti for my mortgage needs, and I couldn't be more satisfied with the experience. From start to finish, they were incredibly professional, knowledgeable, and supportive. Peepal (Swindon) took the time to explain all the options available to me, answered all my questions patiently, and guided me through the entire process with ease. What stood out the most was their attention to detail and dedication to finding the best solution tailored to my financial situation. Smriti & Chobi made the complex mortgage world feel manageable and stress-free. The communication was excellent, and I always felt well-informed and confident in my decisions.
I highly recommend Peepal (Swindon) to anyone in need of mortgage advice or assistance. Thank you for making this important milestone in my life so smooth and successful!

Amar & Bimala

2 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Always available and exceptionally…

Always available and exceptionally approachable, providing proactive and generous assistance. Helped me settle my remortgage quickly. I am immensely grateful for their outstanding service

31 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Service

Peepal Estate agents are very professional always prompt if there are any problems that need dealing with. Been a tenant for 3 years and never had a problem with them.
Great Customer service.

31 mei 2024
Review zonder uitnodiging
Logo Peepal Group

Antwoord van Peepal Group

Dear Zoe,

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you have found our service professional and prompt. It's been a pleasure having you as a tenant for the past three years.

We strive to provide excellent customer service and are thrilled to know that we've met your expectations. Should you need anything in the future, please don't hesitate to reach out.

Best regards,
Peepal Estate Agents

Beoordeeld met 1 van de 5 sterren

Absolutely shocking customer service

Absolutely shocking customer service, you have to chase these people over and over again to get an answer! Even if you send a number of emails, you never receive anything back, Left in limbo, not kept up to date, doesn't want to put any effort in to assisting with finding a property. Don't waste your time going through this company.

28 mei 2024
Review zonder uitnodiging
Logo Peepal Group

Antwoord van Peepal Group

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the lack of communication and delays in providing updates. We understand your frustration and want to assure you that we take your feedback seriously.

While we strive to provide excellent customer service, it's important to note that we do not have control over the decisions made by landlords. In this case, we regret to inform you that your offer was rejected by the landlord, and unfortunately, we have no influence over their decision.

Please understand that while we endeavor to facilitate a smooth process for our clients, the responsiveness of landlords can sometimes affect the speed at which we can provide updates.

Please know that we are here to support you in your search for a suitable property and will continue to explore all available options to assist you in finding the right fit for your needs. If there's anything else we can do to help or if you have any further questions, please don't hesitate to reach out to us. We appreciate your patience and understanding.

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