Hi Jo-Anne, please could you share the details of who you had counselling with? Do you have any emails or text messages that have a contact name or number on them? I promise you, we do not offer counselling services direct - as we are a broker. I would very much like to investigate this for you. Could you contact me on admin@pegasusbenefits.co.uk or call me direct on my mobile 07394805589.
Hi Jo-Anne,
I’m sorry to hear that you’ve had such a difficult experience, and I truly hope you’re getting the support you need during this challenging time. However, I’m concerned as I cannot find any record of you being a client of Pegasus Benefits, nor have you reached out to us directly.
As a health insurance broker, we connect businesses with providers, but we do not handle claims or customer service for insurers directly. If you have had a negative experience with an insurer recommended to your employer, I would encourage you to contact me at admin@pegasusbenefits.co.uk, and I would be happy to assist in any way I can.
Additionally, I want to clarify that we do not operate a 24-hour mental health support team, though many of the policies we broker include mental health benefits. If you could provide details on your interaction, I would be more than willing to investigate this further.
I have flagged this review with Trustpilot for verification, as it does not reflect any engagement with our business. While I respect everyone's right to share their experiences, I kindly ask that any feedback posted here is accurate and relates to direct interactions with Pegasus Benefits.
Wishing you all the best,
Victoria Jones.
Owner, Pegasus Benefits Ltd.