I used the Pension tracing Service earlier in the year as I knew I had a couple of pensions I had lost track of. It took a while for them to conduct all the necessary searches, but when she had comple... Toon meer
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Excellent service from start to finish. They successfully tracked down two old workplace pensions I’d completely lost sight of and provided all the up-to-date details. One of the providers took a lot... Toon meer
Bedrijf heeft geantwoord
I went through The Pension Tracing Service, not sure what other pensions I had (if any), and the service was incredible the whole way through. Very friendly staff to answer any questions I had, and... Toon meer
Bedrijf heeft geantwoord
I'm also concerned if this company is legitimate. I received a form through the post after filling in a few details on line. The form asked for my national insurance number and signature. I wanted to... Toon meer
Bedrijf heeft geantwoord
4,0
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21 reviews
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Excellent service
I used the Pension tracing Service earlier in the year as I knew I had a couple of pensions I had lost track of. It took a while for them to conduct all the necessary searches, but when she had completed this necessary step Felicity was absolutely amazing. She kept me up to date every step of the way and was so helpful, cheerful and positive, she is a credit to the company - thank you Felicity!!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Jill,
Thank you so much for taking the time to leave such lovely feedback. We really appreciate you sharing your experience with us.
We will make sure your kind words are passed on to Felicity personally. Feedback like this means a great deal to our team, and we’re sure she will be absolutely delighted to hear how much you appreciated her help.
Thank you again for your kind words, and we’re so pleased we could help you reconnect with your lost pensions.
Kind regards,
The Pension Tracing Service Team
Really helpful and professional…
Really helpful and professional service. they made it easy to track down pensions I didn't even know I had. Quick, clear communication and a smooth process throughout. Highly recommend!
19 februari 2026
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you found our service helpful and professional, and that we were able to help you track down pensions you weren’t aware of. Making the process simple, clear, and stress-free is exactly what we aim for, so it’s great to know we delivered on that for you.
If you ever need any further assistance, we’re always here to help. Thanks again for your recommendation, it truly means a lot to our team.
The Pension Tracing Service Team
Thank You Pension Tracing Service
Excellent service from start to finish. They successfully tracked down two old workplace pensions I’d completely lost sight of and provided all the up-to-date details. One of the providers took a lot longer to find, but when I called for an update the team were very friendly and knowledgeable. Everything was located just in time for my retirement. Highly recommended.
27 november 2025
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Thank you for taking the time to leave a review. We’re glad we could help you track everything down and appreciate your patience while we worked on the more challenging provider. All the best for your retirement, and thank you for the recommendation.
Best wishes
The Pension Tracing Service Team
Do not use - Particuarly if you have worked in the public sector
I submitted tracing requests on the 1st of September 2025, on the 18th of December 2025 I decided to call the company as I had not heard anything from them. It wasn't until I spoke to an advisor that I was told 3 out of the 4 traces were with third parties and the pension tracing service could not deal with third parties (which isn't clearly advertised on their website) so if you worked in the public sector my advice is don't use this service. The 4 trace came back with 'No Results'
If I hadn't called I wouldn't have known that the pension tracing service had come back with zero results.
It was disappointing that the customer service advisor seemed to be reading from a script and it didn't feel particuarly helpful being told the results were on the web portal, particularly when the last email from them said 'We will be in touch'
If this is company is government backed, they need to review their service level agreement with the Pension Tracing Service, as, in my opinion they do very little to help
18 december 2025
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Good afternoon Kelly,
Thank you for taking the time to leave your feedback. We are sorry for the frustration caused by your experience and appreciate the opportunity to clarify and respond.
Your trace remained open while we pursued a final response from a workplace pension provider linked to your employment history. The delay occurred because we were awaiting a response from this provider, despite follow-ups. Unfortunately, responses from some public-sector providers can take longer than expected, which can impact our usual completion timeframe.
For clarity, there are a small number of public-sector pension providers that historically do not respond to third-party tracing requests. In these cases, we do not submit enquiries directly, as experience shows they will not provide information. Instead, we include their contact details within the final trace results so individuals can approach them directly. This information would have been shared once the trace was closed.
While your trace was still open, we continued to pursue the final outstanding response rather than closing it prematurely. We appreciate, however, that this meant you were waiting longer for clarity, and we are sorry that this was not communicated more clearly at the time.
We are taking your feedback on board and will be amending our process so that, at the outset of a trace, we clearly indicate any providers that are known to be non-responsive to third parties and provide their contact details immediately. At the same time, we will continue to actively reach out to providers that do respond. There are only a handful of providers that fall into this category, and while this is outside of our control, how and when we share this information is something we can improve.
We are also sorry that your interaction with our call handler did not feel as helpful or personal as it should have been. Our staff are genuine people who aim to be supportive and clear, and we have historically received very positive feedback. That said, we will review this experience internally to understand where communication could have been improved.
We would also like to clarify that while our pension tracing service is provided at no charge, it is not a government service. This is clearly stated on our website, in our FAQs, and via an on-screen message that must be acknowledged before a trace can be submitted. Our service operates independently and predates the government’s Pension Tracing Service.
Thank you again for raising your concerns. Feedback such as this helps us improve how we communicate and support people using the service.
Kind regards,
The Pension Tracing Service Team
Incredible Service
I went through The Pension Tracing Service, not sure what other pensions I had (if any), and the service was incredible the whole way through.
Very friendly staff to answer any questions I had, and found multiple of my lost pension schemes. Even offered me help consolidating these into one.
Would 100% recommend this to friends and family!
20 januari 2025
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Janet
Thank you for your fantastic feedback! We’re delighted to hear that you had such a great experience with our team and that you felt supported throughout the process.
Your recommendation truly means a lot to us. If you ever need any further assistance or have more questions in the future, we’re always here to help.
Warm regards,
The Pension Tracing Service Team
Is this a scam? No customer service.
I tried to fill in form online but its saying my phone number is incorrect... which it is not.
Am worried this is a scam and do not want to give all my details on email.
I am not sure where to go from here and trust who they are.
Thanks, Sarah
11 november 2025
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Sarah,
Thank you for your feedback in your review. I can confirm we have also received your email — thank you for taking the time to reach out directly.
We’re sorry for the technical issue you experienced, and we appreciate you bringing it to our attention. In your email you mentioned that you were referred to us by a friend who found our service helpful, and we hope this also reassures you that we are a genuine service with a real customer support team, and absolutely not a scam.
As we do not charge for our pension tracing service, we can be in high demand at peak times. If all our team were assisting other callers, you may have been encouraged to call back or email us — which we’re glad you did.
We’re keen to investigate why your number wasn’t recognised — not only to resolve it for you, but also to ensure there isn’t a wider issue affecting others. We haven’t heard this from any other users, so hopefully it’s an isolated case. In the rare situations we’ve seen something similar, it has usually been due to an international dialling code or a space before the first digit being entered.
If you can please get back in touch, we’d really appreciate the chance to look into this and resolve it for you, so you can receive a service more in line with what your friend experienced.
Warm regards,
The Pension Tracing Service Team
Updater writing my review yesterday and…
After writing my review yesterday and the rapid reply i had today i did check, and realise i had reviewed the wrong company. I followed the link left my details and had a call back from Matt who explained everything about their site. All done within a hour, thanks Matt
22 juli 2025
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Lindsey,
Thank you so much for updating your review and for taking the time to speak with us.
We're really glad Matt was able to clarify everything for you and get everything sorted so quickly.
Warm regards,
The Pension Tracing Service Team
Antwoord van Pension Tracing Service
Thank you very much for your kind feedback.
We’re delighted to hear that we were able to help you locate a pension you were unaware of. It’s always rewarding to know our service has been useful and made a positive difference.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
The Pension Tracing Service Team
Cannot fault them
Cannot fault them! Filled out a form with very vague details on it but they managed to locate 3 lost pensions for me. They then offered a retirement plan which I took up (after receiving independent financial advice to check it) and in the space of just a few months it grew by around £3k. I turned 55 earlier this month and within a week all the funds were in my account. Excellent communication throughout. Thanks guys! 👏
30 september 2024
Review zonder uitnodiging
Waste of time
Bizarre experience. I was led to believe that the service would search for previous pensions I have held, and send me information about them, but instead, I just received a weird, generic letter saying 'No. That pension has already been transferred', and a letter from HMRC confirming that I have not been opted out of SERPS (I never for a moment believed that I had). It seems to be advertising itself as one thing, when it is in fact another. So basically they have just confirmed a bunch of stuff I already knew, and failed to find the information I was looking for. A complete waste of everyone's time.
19 september 2024
Review zonder uitnodiging
The Pension Tracing Service exceeded my expectations!
The Pension Tracing Service exceeded my expectations. They found my SERPS and uncovered four pensions for me. They helped consolidate three of them into a single account, which has saved me money on fees and made it easier to manage. My dedicated account manager kept me informed throughout the process and gave me ample time to make decisions. Their efficiency and support have been outstanding. Highly recommend their service!
1 juli 2024
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Nikki,
Thank you for sharing your positive experience! We're thrilled to have exceeded your expectations and helped you find and consolidate your pensions. It's wonderful to hear that the consolidation has saved you money and made things easier to manage and really pleased to hear that your account manager kept you well-informed throughout. Your high recommendation is greatly appreciated. If you need further assistance, please feel free to reach out.
Best regards,
Pension Tracing Service Team
Excellent service
Excellent service, very straightforward, and amazing customer service. The process was easy to navigate, and the team was incredibly helpful and responsive. Highly recommend!
4 juli 2024
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Luke,
Thank you for your fantastic feedback! We're delighted to hear that you found our service straightforward and our team helpful and responsive. It's wonderful to know that the process was easy for you to navigate. Your high recommendation means a lot to us. If you ever need further assistance, we're here to help.
Best regards,
Pension Tracing Service Team
Excellent, Pension Tracing Service
It was an excellent service,polite, knowledgeable and very understanding. They found a pension I didn't know I had.
If you require this service, give them a ring.
Extra money is always handy.
Thank you, The Pension Tracing Service.
21 december 2023
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Tanya,
Thank you so much for your wonderful review! We're delighted to hear that you found our service excellent. It's great that we could help you discover a pension you didn't know you had. Extra money is indeed always handy!
Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to give us a ring.
Best regards,
Pension Tracing Service Team
I can’t thank the Pension Tracing enough..
I can’t thank the Pension Tracing Service enough for helping find my dad’s lost pension. He had given up hope after many years, but their team made the process so easy and stress free. Their professionalism and dedication were outstanding, and now my dad has peace of mind knowing his pension is secure. Highly recommend their service to anyone in a similar situation. Thank you!
3 juli 2024
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Rachel,
Thank you for your heartfelt review! We're so glad we could help your dad find his lost pension and bring him peace of mind. It's wonderful to hear that our team made the process easy and stress-free. Your kind words about our professionalism and dedication mean a lot to us.
We really appreciate your recommendation. If you or your dad need any further assistance, please don't hesitate to reach out.
Best regards,
Pension Tracing Service Team
Brilliant and professional service, thank you…
What a breeze it was to use the pension tracing service. I will be honest I hadn't got a clue where to start tracing my old pensions, some aren't even trading anymore and as I'm getting closer to retirement it's a bit daunting to deal with on your own.
It was the best decision I made to get help from these guys as they took all the hassle out of it for me and I now have them combined in one pension where it can work for me in my final few years.
Can't thank them enough and would fully recommend to anyone needing help with their pensions.
19 maart 2024
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Dave,
Thank you for your fantastic review! We're thrilled to hear that we could make the process of tracing and combining your pensions so hassle-free for you. It's wonderful to know that we could ease the daunting task of managing old pensions, especially as you approach retirement.
Your recommendation means a lot to us, and we're glad to have been of assistance. If you need any further help, please don't hesitate to reach out.
Best regards,
Pension Tracing Service Team
Simple Pension Tracing Service
Excellent service, located a 20+ year old pension that doesn’t allow online access and I thought had transferred to my employer scheme.
Simple, efficient and clearly effective.
Thank you
2 juli 2024
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Darren,
Thank you for your excellent review! We're delighted to hear that we could help you locate your 20+ year old pension. Our goal is to make the process simple, efficient, and effective, so it's great to know we achieved that for you.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Pension Tracing Service Team
I used this service myself
I used this service myself, they traced my pensions and it all ran smoothly and efficiently, had it all sorted in no time, they don’t charge for the service and they took all the hassle out of it for me cause I didn’t have a clue, would recommend 100% extremely happy and so glad I used them, thank you x
14 maart 2024
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Yvonne,
Thank you for your wonderful review! We're thrilled to hear that you had a smooth and efficient experience with our service. It's our goal to make the process hassle-free, and we're glad we could help you.
Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Pension Tracing Service Team
Excellent Service for Finding Lost Pensions
Pension Tracing Service provided exceptional assistance in locating my nan's lost pension, and I couldn't be more grateful. My nan had been worried about her missing pension for years, and we decided to seek professional help. From the moment we contacted Pension Tracing Service, we knew we were in good hands.
The entire process was simple and transparent. The team were incredibly patient and understanding, especially considering my nan's age and concerns.
We were kept us updated throughout the search and there was always somebody happy to answer any questions we had. Their dedication and professionalism were evident every step of the way. In a matter of weeks, they successfully traced my nan's pension, bringing her immense relief and peace of mind.
I highly recommend Pension Tracing Service to anyone trying to locate a lost pension, especially for older family members who might find the process daunting. Their service is reliable, efficient, and genuinely caring. Thank you for helping my nan and giving her the security she needed!
26 mei 2024
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Sophie,
Thank you for your kind review. We're thrilled to hear that we could help your nan locate her lost pension and bring her peace of mind.
Our team is dedicated to making the process easy and stress-free, and we're glad our efforts met your expectations. Your recommendation means a lot to us.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
Pension Tracing Service Team
Is this a legitimate company?
I'm also concerned if this company is legitimate. I received a form through the post after filling in a few details on line. The form asked for my national insurance number and signature. I wanted to be sure so rang the number at the top of the letter 0800 122 3170 but it wasn't in service. I find it quite odd that a professional and legitimate company wouldn't have a working contact number and you have no profile on trust pilot. I'm worried that I've given my details to online fraudsters.
18 juni 2024
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Dolly,
We are sorry to hear that you could not get through when you tried to call. It appears there was an issue with our free phone number earlier today.
Please could you call again so we can address any concerns you have? I can assure you that the service is legitimate and we have been receiving calls on 0800 122 3170 for a number of years without issues.
All the information requested in the paperwork is relevant to providing a pension trace. You will also see all our company registration and regulatory information on the paperwork which I hope offers further reassurance.
We hope to hear from you soon. The phoneline issue was out of our control so we would appreciate the chance to address the points you have raised.
Pension Tracing Service
Not the gov.uk pension tracing service
My wife contacted this firm in error when looking for the gov.uk's pension tracing service. She filled in information and t wasn't until she got to the end of the questions and they asked for payment that she realised she had been misled.
20 mei 2024
Review zonder uitnodiging
Antwoord van Pension Tracing Service
Hi Stan,
We are sorry to hear this but we believe you may have confused our service with another provider. We do not charge for our pension tracing service.
If you click on the page link you will also clearly see front and centre our disclaimer that states we are not the government service and we in fact were running before this. There is also a pop up that states the same that has to be ticked before you proceed to the trace.
Please could you check that you have the correct service? We would not want to create any confusion for people who require our help with tracing their pensions.
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