Penzeys Spices Reviews 

Penzeys is the best ... Spice quality, pricing, packaging,shipping and customer service angels. Very grateful for them.

I've been a happy Penzeys customer for years, but my last order was handled very poorly. My order was opened during shipping, the package delivered to me had been previously opened and again taped shut. No tag stating why it was opened. I can only assume someone decided to go through the package for fun. One of the spice jars was popped open without breaking the seal and spilled out in the package. I was unable to discern how many other jars had been opened, but I was not comfortable keeping and using the spices - I don't know how much tampering occurred. I contacted UPS and my neighbors (UPS originally said package was misdelivered - then it wasn't) and no resolution. I then decided to return to Penzeys for a replacement order. I was about two weeks out from my original order at this point. Penzeys said they would send UPS to pick up the package, but it was a five day wait for UPS. Then they would not send a replacement order until UPS picked up the damaged original order. All in all, this would have added another week and a half to delivery. I asked if they would ship sooner since I purchased the order for a holiday event and was told no. Since the order would not arrive before my event and the spices were purchased for this event, I requested a refund and they issued the refund right away. I don't understand why this company would issue a refund, but deny replacement in a reasonable period of time. I felt their actions were punitive because I decided to send the package back. In contrast, UPS delivered a package for a previous resident of my home. I contacted UPS at 5:30pm on a Friday and the package was picked up Saturday afternoon. There was no reason for Penzeys to make me wait several days for pickup then deny replacement until they received a botched order I had no control over. Needless to say, my relationship with Penzeys is damaged. They handled the situation very poorly. I guess they have so many customers, they freely burn relationships. ***NOTE - this post has nothing to do with politics. As I stated, I have been a Penzeys customer for years. This review is specifically how Penzeys handled an order delivery issue.

Legit business, both online and in store. The bad reviews are from butt hurt republicans. Great spices and blends.

Can’t find any information on if Penzey Spices use anti-caking angent!!!

Terrible spices. Better at my local grocery store. Waste of money.

I love the spices. We always visit a penzies to stock up when we visit America but this last visit (August) it felt really divisive. Ok they seem to only employ Democrats (isn’t that discrimination?) and don’t like Trump but why do they have to let their views and politics spill over onto their customer experience. I’m sad for America. So much anger and hatred and very little tolerance for different views and opinions.

Love their spices. So much more flavorful than anything you would get in the grocery store.

I used to buy spices from their brick and mortar store in Cleveland, Ohio. It has closed along with many other stores. After going to their website, I now see why their stores are closing down. Just sell your overpriced spices and keep politics out of it. Why have a page that says about Republicans? Everything in this ridiculous article is nothing but projection. Projection:
In psychology, projection is a defense mechanism where an individual attributes their own unacceptable thoughts, feelings, or behaviors to another person. Essentially, someone might accuse someone else of something they are secretly guilty of or feel uncomfortable with themselves. I will never buy their overpriced spices again. If you want spices that are just as good and definitely cheaper go to Spice House!

Along with 40,000 other people I had to unsubscribe from the Penzey Spices newsletter because of the hatred Bill Penzey spews. I just want good spices and do not want to know what Mr. Penzey thinks about anything.

This company is absolutely disgusting!!! Their advertisement sent out today and using the term “Nazi” over and over again. How low can you possibly go when you try and make a buck to sell your product. Why not just say “celebrate VE Day”? I contacted Bill Penzey personally and the following is his
response.

“We knew this would alienate “up with Nazis” customers. We were okay with that.”

Shocking that this is the statement from Mr. Bill Penzey. Regardless where you stand politically I don’t believe anyone should “throw around” the term Nazi so flippantly considering over 6 million people were exterminated by the Nazi’s.

Do better Mr. Penzey!!!

Great company, transparent pricing & shipping information, QUALITY spices. I’ve been buying from them for years and their deals are fantastic. Highly recommended.

This is why Michael Jordan didn’t talk about his politics. He’s probably on the left, bit he knows people on the right buy his shoes too. The point of a business is to make $$. Whether it is pro left or right, politics should never be in a business model. If you look at the totals of the reviews, it’s around 75% negative and 25% positive. Imagine how much better the company would be doing if you treated everyone with kindness and respect.

Their spices are WAY overpriced for the quality. I can get the same quality for half the price easily elsewhere. I don't understand all of the hype around these spices? The lemon peel and chives one I bought dried up immediately and were inedible. The containers are not user friendly at all.

Ignore the bad reviews here, they’re just from bitter republicans. The spices are AMAZING, I’ve been buying from them in person and online for years and never had a single bad experience. Their blends are delicious, some are traditional flavors and others are more unique. Also I cannot recommend the hot chocolate mix enough! Sometimes I mix it into my coffee for a bit of an ersatz mocha.

Fabulous spices! Great quality, variety, and options. The store employees are always fantastic and who wouldn't want to support a company that promotes love and kindness?

Never mix politics with less than average spices. It will leave your wallet empty and a very bad taste in your mouth. Penzey's needs to learn to STFU or learn the legal procedures for bankruptcy.

The shipping was timely, order was fulfilled accurately, but every spice and herb I have tried from my last order was stale, very little smell, and had obviously lost potency and were old. Spent over $150 to replace all my spices/herbs to get fresh and strong ones, and my old expired ones were in better shape than the new ones. Have been a customer for many years, but will be looking for a new supplier to immediately replace the dead products I received.

I wanted to order some gifts but the price for one jar of spice is too high. I'll be finding another company, especially with all the online options.
Like Spice Islands, available online (including Amazon)

I am not a spice snob, but I do know good spices when I use them, and Penzy's is good! I love the variety of spices they offer, and their hug blanket is great to send to someone who needs some TLC. Yes, you do get some political statements, but I feel the owner is entitled to his opinion. It's no different than the shop owners who won't serve gays. That owner is entitled to his/her opinion and I decide if I patronize that business. There are enough people who will support Penzys, so those who are offended by anything sent by Penzys can leave. I for one will continue ordering because they have a great product!

I quit them several years ago for the simple reason that I did not want a dose of political discourse with my spice orders. Now I use The Spice House and am able to get great spices without a lecture. Really good house blends etc. Too bad for Penzy because I gave them a lot of business before Billy boy went ballistic!