Pepper Money mortgage broker support is great, you can call to discuss the case with the support team or with your BDM. Case underwriting is pretty fast. BDMs are always looking to help you when you... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a really positive experience with Pepper Money throughout my mortgage process. Every member of staff I spoke to was friendly, professional and genuinely helpful. Buying a home can feel quite... Toon meer
Bedrijf heeft geantwoord
My experience with Pepper Money was a pleasant one. They made things easy for me; they kept me in the picture every step of the way and provided me with the information I needed to make the right dec... Toon meer
Bedrijf heeft geantwoord
It always happens doesn't it? You are searching for a helpline number and the phone always interrupts you at the least convenient time. You answer it and its THE HELPLINE! They have picked up centrall... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Pepper Money we’re redefining lending norms, looking for a reason to offer help, rather than refuse it. So if you’re looking for a mortgage lender with the expertise and the experience to make sensible lending decisions, look no further. Discover more about us here: www.pepper.money
Contactgegevens
4 Capital Quarter, Tyndall St, CF10 4BZ, Cardiff, Verenigd Koninkrijk
- 03333 701 102
- TPSupport@pepper.money
- pepper.money
4,8
Uitstekend
2K reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Terrible Company!
Trying to pay them off in full and change the land registry accordingly, I’m extremely disappointed with the service from Pepper Money. The process has been unnecessarily slow, and despite multiple requests, they have failed to provide key information to my solicitor in a timely manner.
This lack of communication has caused significant delays and is holding up what should be a straightforward process. From a customer perspective, it feels disjointed and inefficient, with little accountability for progressing matters. They are clearly doing this try and get as much interest as possible and cost us as much as possible in solicitors fees before we leave due to their inflexibility.
More concerningly, I was sent an email that included another customer’s settlement details. This represents a serious lapse in professionalism and raises concerns around data handling and internal controls.
I would expect a far more proactive, accurate, and secure approach, particularly when dealing with sensitive financial information and third parties such as solicitors.
Overall, a very frustrating experience and not the level of service I would expect.
23 maart 2026
Review zonder uitnodiging
Great customer services
Great customer services. Fast and quick services .
Very helpful .
24 maart 2026
Antwoord van Pepper Money UK
Thank you for your feedback, Bulelwa. We’re delighted to hear you found our service fast and helpful, and we look forward to assisting you again in the future.
Antwoord van Pepper Money UK
Thank you for your feedback, Arturs. We’re thrilled to hear everything went smoothly and that you got your house so quickly.
My pleasant experience with Pepper Money
My experience with Pepper Money was a pleasant one. They made things easy for me; they kept me in the picture every step of the way and provided me with the information I needed to make the right decisions
19 maart 2026
Antwoord van Pepper Money UK
Thank you for sharing your experience, Ajara. We’re delighted to hear the process was smooth and informative, and we look forward to supporting you again in the future.
They were efficient and the process was…
They were efficient and the process was completed on time without problems
23 maart 2026
Antwoord van Pepper Money UK
Thank you for your feedback, Robert. We’re pleased to hear the process was efficient and seamless, and we look forward to assisting you again in the future.
Antwoord van Pepper Money UK
Thank you for your feedback, Tim. We’re glad you found the process smooth and straightforward, and we look forward to working with you again.
They were very quick at sorting things…
They were very quick at sorting things out and very competitive with the APR and couldn’t fault them at all so definitely a 5 star from me
23 maart 2026
Antwoord van Pepper Money UK
Thank you so much for your 5-star review, Gary. We’re delighted to hear you found our service quick and competitive, and we look forward to working with you again in the future.
Swift underwriting
Pepper Money mortgage broker support is great, you can call to discuss the case with the support team or with your BDM. Case underwriting is pretty fast.
BDMs are always looking to help you when you need them.
19 maart 2026
Antwoord van Pepper Money UK
Thank you for your kind words, Maz. We’re thrilled to hear our BDMs and support team are making a positive difference and helping your cases move quickly. We look forward to working with you again.
RE-mortgage
I'm really pleased with the whole process, we feel that it went smoothly and are happy to be with Pepper with our mortgage
16 maart 2026
Antwoord van Pepper Money UK
Thank you for sharing your experience, David. We’re delighted to hear the process went smoothly and that you’re happy with your mortgage. Welcome to Pepper Money.
Do not trust this company
Do not trust this company, had an awful experience when they dealt with me. Put pressure on me like money sharks when I was struggling and going through a really hard time in my life. The company does not show any empathy and does not look into complaint properly. I would definitely choose a different company when borrowing money. I would put 0 stars if this was an option. Please read this review and consider strongly before using this company.
1 januari 2026
Review zonder uitnodiging
Antwoord van Pepper Money UK
Thank you for bringing this to our attention, Ben. We’re truly sorry to hear that our service didn't meet your expectations and that you didn’t receive the support you needed during this challenging time. Unfortunately, we're unable to locate you on our database. Please send us an email with your application details to tpsupport@pepper.money and we will look into this for you.
Excellent BDM support and seamless…
Excellent BDM support and seamless underwriting. Very impressed.
20 maart 2026
Antwoord van Pepper Money UK
Thank you for your feedback, Laura. We're glad to know that our BDM support and underwriting process met your expectations. We strive to provide a smooth experience every time. We appreciate you sharing your experience.
I spoke to BDM before doing an AIP
I spoke to BDM before doing an AIP, got it agreed on a product only to be told that your system did not pick up the DMP so now rate is going to be a lot higher!! also would be good if underwriter called before sending an email without explanation
19 maart 2026
Antwoord van Pepper Money UK
Hi Sheilpa, thank you for bringing this to our attention. We're really sorry for the mix‑up and any inconvenience it may have caused. We've tried reaching you by phone and email but haven’t been able to get in touch. If you could let us know a convenient time by emailing tpsupport@pepper.money, one of our team members will be happy to contact you and discuss how we can support you further.
Great experience swapping mortgages
16 maart 2026
Antwoord van Pepper Money UK
Thank you for your review, David. We're thrilled to hear you had a great experience with our team. If you need any further assistance, feel free to reach out.
Antwoord van Pepper Money UK
Thank you for your review, M Hussain. We're thrilled to hear that you found our offerings and rates to be great. If you have any further feedback or questions, feel free to reach out.
Excellent experience from start to…
Excellent experience from start to finish with helpful and communicative team. Very Happy!
16 maart 2026
Antwoord van Pepper Money UK
Thank you for your review, Sharon. We're thrilled to hear that you had an excellent experience with our team. We appreciate your feedback.
Pepper were great from start to finish…
Pepper were great from start to finish and made it easy for me as a first time buyer
16 maart 2026
Antwoord van Pepper Money UK
Thank you for your feedback, Glenn. We're delighted to hear that your experience with Pepper was smooth and enjoyable. Our team is dedicated to making the process as easy as possible, and it's wonderful to know we achieved that for you. If you have any more questions or need assistance in the future, don't hesitate to reach out. Congratulations on your purchase.
Antwoord van Pepper Money UK
Thank you for your review. We're glad to hear that you appreciated our quick turnaround and early decision-making. Our goal is to provide efficient and timely service, and it's great to know we met your expectations. If you need any further support, please feel free to reach out.
Above and beyond.
Above and beyond.
Cassie in completions went out of her way to ensure that the funds could be released in time for my client to move in, despite misleading paperwork being submitted by the solicitors. Thank you
13 maart 2026
Review zonder uitnodiging
Antwoord van Pepper Money UK
Thank you for your review, Debbie. We’re thrilled to hear that Cassie went above and beyond to assist you and your customer. It’s always our goal to ensure a smooth process, even when challenges arise. We look forward to working with you again soon in the future.
Antwoord van Pepper Money UK
Thank you for your review. We're delighted to hear that you had such a positive experience with us and that our processes were straightforward. Our goal is to ensure that everything runs as smoothly as possible. We truly appreciate you taking the time to share your thoughts.
Fantastic
Fantastic, couldn't have asked for a smoother, quicker processing time on the application.
17 maart 2026
Antwoord van Pepper Money UK
Thank you for your review, Diego. We're thrilled to hear that you had such a smooth and quick application process. Our team works hard to ensure everything runs efficiently. If you have any further questions, feel free to reach out.
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