Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for... Toon meer
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Great aquarium and pond shop. Lots of choice on the indoor tropical department with helpful staff and loads of products for any needs. Pond department has taken a massive leap forward since Anthony... Toon meer
I am giving 5 stars for perfect aquatics as the staff were very friendly,helpful and knowledgeable. The cafe however I wouldn’t even give 1 star as the staff were rude , for nearly 10 minutes we sto... Toon meer
Bedrijf heeft geantwoord
Well, unfortunately I have to agree with all the 1* feedback. This place, even when it was The Japanese Koi, were rude and unhelpful. I have been in the fish area wanting some help, 15 mins later NO “... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Based in Henlow, Bedfordshire, we are one of the UK's largest aquatics specialists. No matter if your passion lies in Koi, Marine, Tropical or Watergarden, our expert team are on hand to help.
Contactgegevens
Hitchin Road, SG16 6BB, Henlow, Verenigd Koninkrijk
- 01462 850822
- info@perfectaquatics.co.uk
- perfectaquatics.co.uk
4,2
Goed
100 reviews
Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Always very helpful and will try to…
Always very helpful and will try to find a solution in the event of anything going wrong, good quick online service and delivery
1 september 2025
Review zonder uitnodiging
Great service
Great service, order arrived on time and was kept informed throughout.
Would definitely recommend.
28 augustus 2025
Review zonder uitnodiging
Don't buy tropical fish
Bought brand new fish tank and set it up as you should. Waited for the time scale advised and checked water parameters all was fine. Go to perfect aquatics buy new fish. Within one week covered in white spot. I have not introduced any new fish. Water parameters are still fine. Tank now ruined will be going In store to complain.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Perfect Aquatics
Hello Keron,
We’re really sorry to hear about your experience – we know how upsetting it can be when new fish become unwell. White spot (Ich) is unfortunately a very common condition in tropical aquariums and is often triggered by stress rather than poor water quality or fishkeeping practice. Even with perfect parameters, fish can sometimes develop it shortly after moving to a new environment.
The good news is that white spot is treatable, and we’d love to help get your tank back on track. If you can visit us in store or get in touch directly, our aquatics team will be happy to provide advice and recommend the right treatment to restore your fish to full health.
We’re committed to supporting our customers and their livestock beyond purchase, and we’ll do everything we can to help resolve this for you.
Kind regards,
The Perfect Aquatics Team
Simple ordering, speedy free delivery !
I wanted some Complete Pond Detox, found it on a google search, ordered a bag, received a couple of emails with delivery schedules etc, 2 & 1/2 days from ordering it arrived with a smiley delivery driver ! Excellent service all round … thank you Perfect Aquatics!!!
1 augustus 2025
Review zonder uitnodiging
Excellent support and quick delivery
Really helpful to arrange a quick delivery of a pond treatment
22 juli 2025
Review zonder uitnodiging
ease of ordering and good delivery
14 juli 2025
Review zonder uitnodiging
Excellent service
Excellent service, competitively priced and delivered in excellent time! Just what you need when ordering treatments for koi!
12 juli 2025
Review zonder uitnodiging
Quick delivery
Quick delivery. Good communication.Highly recommended..Will use again
10 juli 2025
Review zonder uitnodiging
I NEARLY FELL OVER….
I don’t live locally but came to the RAF Henlow base to visit a friend who recently moved to this base
We went here to play Crazy Golf which was pretty standard had some food in the cafe which was a little on the ropey side but the price was fair
Couldn’t help but notice a Vape Shop just inside the entrance to the main store. I nearly fell over, REALLY…. A vape shop here 🤣 this completely lowered the tone for me
The owners should of put a sweetie shop or something a bit more in tune with the environment
For me this spoilt the show! I can’t stand vaping and all the bad health implications that came with it
Real Bad shout that one, hence the 1 star, you may of been pushing 3 before that
4 juli 2025
Review zonder uitnodiging
Poor Show nowadays
Well, I have just spent 45 minutes trying too contact perfect aquatics by phone. Listening too a recording about perfect aquatics new ventures, the cafe and competitions along with Halloween. Then after exactly 2 minutes 50 seconds I get cut off. Redial and the same. It’s not great customer service to not answer a simple phone in 45 minutes. This is one customer who shall goes else where. Shame, Japanese Koi Company used to be very good
1 juli 2025
Review zonder uitnodiging
Antwoord van Perfect Aquatics
Thank you for your feedback, and we are sincerely sorry for the frustration you’ve experienced. We completely understand your disappointment after being unable to get through to us.
Unfortunately, we experienced an internal technical issue that temporarily affected our phone lines, which meant we weren’t able to receive incoming calls as we normally would. We can assure you that this issue has now been resolved, and our phone service should be fully operational again.
We genuinely value your business and appreciate your long-standing support of Perfect Aquatics. Please accept our apologies for this inconvenience, and we would love the opportunity to assist you directly. If you need anything or have any questions, please don’t hesitate to reach out again.
Good for young kids
Cafe was lovely. Quite small inside animal area. Lovely outdoor pond
4 juni 2025
Review zonder uitnodiging
Super fast delivery
Super fast delivery the pond detox not as good as I was hoping. will use again next week pond may look better
8 juni 2025
Review zonder uitnodiging
Next day delivery
Next day delivery, doesn’t get better than that.
Thanks for a great service.
27 mei 2025
Review zonder uitnodiging
A fast and reliable service very happy…
A fast and reliable service very happy with my order great service and great product
20 mei 2025
Review zonder uitnodiging
Always good advice from staff
12 april 2025
Review zonder uitnodiging
Great company to deal with
Great company to deal with. Quick with great offers at very competitive prices. Will thoroughly recommend .
28 april 2025
Review zonder uitnodiging
Best place
Best place, I love it, great staff, great service, great experience overall. Thanks Perfect Aquatics, you guys are perfect.
4 april 2025
Review zonder uitnodiging
Great service and free delivery over…
Great service and free delivery over £50. Thank you
15 april 2025
Review zonder uitnodiging
Ordered a tank via website
Ordered a tank via website
To then be sent email cancelled as they can't deliver
Due to website error
Now i have to wait for refund
6 april 2025
Review zonder uitnodiging
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