permanent tsb Reviews 

I would like to say thank you to Chris Gallagher ( if I am not mistaken) for sorting out my case over the phone.
Very professional, nice gentleman.
Thank you for all your phonecalls and engagement.

Always the same when there are access problems: 'our priority is to keep your money safe' which is why we blocked your account without telling you when you were clearly travelling abroad and dependent on your cards and we couldn't be bothered to answer your emergency calls. Many of the staff try to be helpful within the constraints of a failing company. But why does the failing CEO, the usual Irish corporate gobsh1te, still get handsomely compensated for his grotesquly incompetent performance?

Complained 2 weeks ago about what I can only describe as incompetent staff/ team leaders.

They all seem to have swallowed the stupid pill because you tell them to do one thing and they do the opposite- then you speak with a team leader who is from their tone is in a permanent strop.

They should feed them full of Prozac and intelligent pills because they all need it.

PTSB has been very disappointing. Do your research before signing up. I moved from Bank of Ireland to PTSB a good few years ago but services have really disimproved in the last few years.

1- Credit card blocked with no warning this summer while abroad. Lots of money on account, so that wasn't the issue. No message from the bank to explain anything. Online chat useless and generic. Time wasting. Thankfully I had another credit card from another (foreign) bank which worked perfectly (without extra fees)

2- No foreign currency available anymore in Athlone branch not even to order. I wanted to buy Yen, I had to go to Credit Union (available to account holders). Is this the way all branches are going, including in Dublin?

3- I went in to the Athlone branch a couple of times around 2pm in July. The gentleman working at the counter was lovely but was on his own. No other counter open. Had to wait a while. I see here from the reviews the waiting time in Dublin is often too long also.

4- Quarterly fees are too high, even with lots of money on the account, that was not the case a few years ago.

Basically it costs me money to have an account with PTSB at the moment. Their Saving plans have very low returns. I wouldn't be bothered I have to save my money elsewhere.
That is the case with a lot of Irish banks unfortunately, do your research for a better deal elsewhere.

I have been with TSB for decades. In recent years they have become increasingly useless. The last straw is that now for the first time I cannot download an Excel of my 2025 transactions, in order to submit my 2025 Self Employed Individual Tax Return. I used to do this every year. Suddenly, without notice, they have restricted Excel downloads to 12 months from today only.

Very poor autocratic experience with PTSB customer service - clearly hasn't a learnt any customer service/attitude lessons unlike many other banks.

Sack louise she is a liar and a thief

I'm a permanent Tsb customer over 10 years and its not my first review. I believe in reviewing good and bad, and unfortunately this one is not good. Loan system online for small amounts upto 3,000 are approved and in your account in as little as an hour, or next day, but larger loan process is a joke. I got email saying new interest rate and thought lets apply and nearly three weeks in now and still no answer either way. I've chased and chased and they cannot make up there mind what to do. Worst loan application process ever I've seen. Was told during the week ill get an answer Friday and then after calling them back from a missed call, the first time in 2 weeks they actually called me, and they still said they had no answer for me. The senior under writer apparently is dealing with it. Stay clear of any loan application over 3,000 with them unless you are not in a rush or not pushed about the loan as you might get an answer sometime this year....

Susina ramdawor was extremely helpful and made the difficulties much easier Kilcock branch

I want to thank James in PTSb branch in Dooradoyle Limerick for his help. I was locked out of my account and he helped me to sort it out within a few minutes. I had rang PTSb and spoke with three different people. Ended up going to the bank. So James thank you so much for your help.

Siimple terrible ..staff do not know their jobs..8 calls.. 8 hours on hold..coulda been 1 call..dire

Would like to thank Bryanna in ptsb blanchardstown . She went above and beyond to help myself and another family today in this branch . Her approach was extremely helpfull, friendly and professional .Fantastic customer service !! Thankyou Brianna much appreciated .

Absolutely terrible customer service, online banking blocked for no reason, customer care hanging up or transferring back to the main menu, hours on the phone to do any simple task

Just try to get a mortgage or a loan... they are a joke! At least they are speaking nice to you🫣(declining an application)

You can hold on line 3 hour,and nobody from staff not answering

I can't even begin to say how awful the service is. Getting through to an agent took me 25 minutes and then I was told 3 times I needed another department. Waited 37 minutes and was then cut off. Come on PTSB, you can and SHOULD do better than this! People do not have time to hang around and get no service back at the end of it all. Totally unsatisfactory and I feel very sorry for your agents. Hopefully when the takeover is complete, a new system that makes customer sense will be put in place!

Off to Monzo I go. Used them in Scotland for years and thank god they are here now.
Irish banks are 20 years behind it’s embarrassing

A joke of a branch from a joke of a bank ! No customer service I was told by the manager today that "if you dont like the bank leave I'm sure AIB would take your money" no wonder the bank is loosing customers every minute! moto is " more than human " but yet there more machines than staff and you spend hours listening to robots when you ring to lodge a complaint NO CURRENCY EXCHANGE, INSANE FEES it's not right

Absolutely atrocious bank, caused major unnecessary stress and exacerbated a severe disability to an extremely vulnerable customer, due to incompetence, factually inaccurate information and complete deception.

Very very helpfull and pleasant staff' had an issue with my card ' im not very I T efficent ' called in and a lovely young lady sorted it for me ' very efficent very patient and very pleasant staff' would highly recommend ptsb tullamore.