Pertwee & Back Reviews 

On 25/07 I dropped my Ford ranger off for noise believing it was a wheel bearing. pertwees rang confirming it was front near side and offered two alternatives. Firstly replace the bearing to its original as it left the factory or do a Ford recommended replacement with other components at of course extra cost. They had ordered in the bearing and was assured it would be as it left the factory. I am the company driver of the vehicle and was surprised when they rang and said the noise was still there and needed more work on near side front bearing. We were charged and payed-for what? Now, here is the follow up from TC Harrison Peterborough. It is not front near side or indeed front axle, it is rear axle replacement. How can they get it so wrong? See attached -Investigate wheel bearing noise, noise is coming from O/S/R wheel, suspect rear axle bearing worn, suspect requires new rear Investigate wheel bearing noise, noise is coming from O/S/R wheel, suspect rear axle bearing worn, suspect requires new rear axle
Come on Pertwee’s refund the company, you carried out unnecessary work nd didn’t fix it.
I posted before and took it down pending further diagnosis but now am shocked you could do this.
Ford, have offered a 95% contribution towards the repair come on guys offer the remaining 5% and refund us.
Shout out to Lisa on reception, seems the only one who understood.
We are talking here about a£6,000 repair.

I have been using P&B for over a decade, and the service has always been outstanding. The Front of House team are incredibly friendly, welcoming, and knowledgeable. They are always quick to answer any questions and offer helpful advice when choosing the right car specification.
I've also had all of my cars serviced here over the years, and the aftersales service has been just as impressive. Booking is always straightforward, communication is excellent, and any issues are dealt with promptly and professionally.
It's rare to find a dealership that consistently delivers such high standards of customer service. I wouldn't hesitate to recommend P&B to anyone looking for a trustworthy and reliable dealership.

I have been using Pertwee and Back for 25 years and I continue to do so weekly. Nothing is too much trouble and they go above and beyond in their customer service every single time. Super flexible and super trustworthy. We have bought vehicles, and used the garage services as well as frequently renting the hire van as I did most of last week. Will always recommend Tom and the team at Pertwee to everyone
Katharine Johnson

Have bought several Cars from Tom over the years, which have then be serviced without fault!

I have been using P&B for over 10 years. The service department are top notch. I would never use anyone else. Trustworthy and reliable.

I have always come to P&B for car probs, service, MOTs etc and have never had any issues. Lovely helpful staff and always get the job done quickly and efficiently.

First class garage! Efficient and friendly. I have always found them to be very competitive, extremely reliable and trustworthy. Love the new Chery range too and the aftercare service is second to none! Wouldn't hesitate to recommend them to anyone.

Pertwee & Back LTD – Chery Great Yarmouth have done an outstanding job introducing Chery to Great Yarmouth, especially considering how new the brand is to both the area and the UK market. With Chery only recently establishing itself here, it’s reassuring to see a long‑standing, family‑run dealership take the lead in representing it locally. What really sets Pertwee & Back apart is their efficiency, reliability, and genuine customer-first approach. Being a family business, they bring a level of care and trust that’s hard to find elsewhere. From the moment you walk in, you can feel that they’re committed to making sure every customer has a smooth experience. Their knowledge of the Chery lineup, paired with their reputation for honest service, makes them the perfect dealership to help drivers explore what the brand has to offer. Whether you’re interested about Chery’s arrival in the UK or ready to take the next step, Pertwee & Back LTD make the whole process straightforward, friendly, and professional.

Fast, efficient and reasonably priced, very happy with service

Had an amazing experience here, friendly staff knew what they were doing, advised on bits that might need doing and got me booked in for them, they even offerd to pick up and drop off,
I couldnt belive how helpful and knowledgeable they were really do know there stuff.
5 * all day long