Petitnord Reviews 16

Ordered two pair of shoes for my young grand children-as someone else has mentioned, the shipping cost is astronomical. I was asked for a further £60.00 before UPS would deliver.
I tried several times to contact the company as I wanted to change the size of shoes I’d ordered.
Communication- there isn’t any.
The shoes arrived £270.00 later only to find small black marks on the little strawberry shoes.
Will not be ordering again- unfortunately- their web site should warn countries outside the EU.
Their shipping is so costly, that is why I didn’t even think there would be further charges.
Do not be tempted unless you are a millionaire!

The cost of shipping is eye watering. Over £50 which in addition to an already expensive pair of shoes means I will not be ordering again.

Beautiful shoes, but US-based buyers beware. Firstly, I was charged $55 shipping for "rural location" delivery...to Denver, CO! 19th largest city in our country, population 3 million in Denver Metro! Yes, sooooo rural and hard-to-reach by modern post - you'll need a pony and dogsled team to get it here, right? Fast forward a couple months and I got hit with the totally unexpected import duty bill from FedEx...$89!! Most expensive shoes ever, with $144 in random nonsensical or nondisclosed fees - I strongly advise skipping this company if you are in the US!!!!

Très mauvaise qualité.
Les bottines d’hiver achetées il y a quelques semaines pour ma fille de 3 ans se sont détériorées très vite. A l’avant ce sont des morceaux de cuir qui se sont déchirés tandis qu’à l’arrière les fils se décousent. Très déçue de la qualité pour ce prix !

Avoid at all costs. I paid 170€ for a pair of shoes for my 5 yo daughter. They looked great but lasted 3 days. By day 3 the back came off and the leather was completely ruined. They are very poorly manufactured and the materials are extremely cheap. I write to them with pictures and they said it was due to “improper wear”. Scandalous.

Da jeg havde købt dyre børnesko til børnebørnene, det ene par blev slidt op det andet par gik itu, jeg fik pengene retur for det dårlige par sko og det skal lige siges at det er kvalitet med rågummi plads til tæerne og de smås fødder har det godt🎼tak for god service

Elsker deres sko til både min datter og jeg!
De er både flotte og virkelig ergonomiske! Både fantastisk blød sål, fast hælkappe og så er de lette sammenlignet med mange andre børnesko!

Derudover synes jeg at deres kundeservice er fantastisk!
Havde bestilt nogle sandaler hjem til min datter, men desværre var de for store. Sendte en mail, og blot nogle timer senere havde de sendt et nyt par!

Kæmpe anbefaling herfra

Jeg købte nogle sko i slutningen af november. Da de ikke passede, sendte jeg dem retur med det samme, og nu her over en måned senere har jeg stadig ikke fået mine penge retur. Jeg har rykket firmaet flere gange, men deres kundeservice er utrolig langsom og i øvrigt på engelsk. Det er 2000 kroner og synes, det er under al kritik, at et så stort firma holder på ens penge på den måde. Jeg handler aldrig der igen.

Jeg har købt flere sko til min datter og mig selv fra Petitnord og det er en virkelig god sko! De holder til al slags vejr og til de ikke passer mere. Jeg oplevede at et par vinterstøvler gik i stykker og jeg fik mine penge tilbage indenfor et par dage. Det her er et firma der går op i sit brand og laver rigtig gode sko og sandaler.

Teksten omkring retur på hjemmesiden er meget misvisende. Det fremgår ikke tydeligt at det koster 75 kr at sende en pakke retur.

The most beautiful shoes I ever did own (well, my 2 year old owns)

Have 3 pairs so far and 2 more on order. Navy wears them with literally every outfit and always gets compliments. Well worn, well loved and well lasting!

The shoes looked great online. However the strap on one shoe is so long that the velcro does not line up properly. Then to make things so much worse I recieved an invoice in the mail from UPS telling me I owe them another $14 for shipping. I already paid Petitnord $25 for shipping the shoes to me. That is a total of $39 for shipping! Then if I would have decided to return the shoes due to a manufacturing defect I would need to pay for shipping to return them. A complete rip off that it almost seems like a scam! I would have loved to continue being a customer if Petitnord had a better return policy. There are definitely other brands.

Modtog ikke mine varer og kun engelsk-skrivende kundeservice…

Okay produkter, men alt omkring kundeservice og bytteservice er voldsomst fejlbehæftet, yderst langsommelig og de gør ingen indsats for at rette op på egne fejl. Det kom til at blive dyrt i vores tilfælde. Kan på ingen måde anbefales!

Har ventet i to uger på et par sko. GLS har intet modtaget og support svarer ikke på mail. Håber skoene ankommer denne uge eller pengene tilbagebetales. Desværre ikke et brand der kan matche konkurrenterne på online delen. Øv.

Mixed feelings about this review, since I really love the shoes supplied by Petit Nord. With that said, it is a pure online business focusing on kids shoes- meaning a great likelyhood of needed returns (bad fit, incorrect size, etc). When you need to return shoes you are left to your own in the choice of freight supplier, you need to pay the return yourself and information needed to do the return is missing- and its now been 24 h and I've still not received the missing information after addressing PetitNord.

This is not worthy of a professional online business. So sorry Petit Nord, even though I'd love to have continued buying shoes from you- I will leave as a customer until you get the refund procedure in shape.