Petkey Reviews 5.825

Algorithm bounced chip registry from another. Refused refund or to reverse charges. THIS IS A VERY DISREPUTABLE BUSINESS!! As a breeder for over 50 years I will NEVER allow my dogs to be affiliated with this company!

Sarid was incredible - he really saved my life! I loved working with him. Highly recommended 10/10 - so helpful.

I bought a pet tag stainless steel for $17.99. It only lasted six months and the engraving wore off of the tag. I spoke to a representative Railana, she told me it’s probably because my dog is so active and rubs the tag against objects that scratch or remove the engraving. My dog is 12 and never plays or does anything but go out in our yard do her business and come back in. I tried to ask for a new tag and was told no at first, then I said well I think it should last more than six months and I would like my money back. She put me on hold and came back and said will make you a new one and give you five dollars off. I found that unacceptable. I will buy a tag elsewhere.

I had signed up on their website many years ago and I tried to get on it and it said my password was incorrect. It took five tries to correct the password. Thanks to Kathy Milligan she took me through how to sign up and retrieve my password. She is a wonderful representative of your company and took a lot of time with me as I am not tech savvy and I’m 80 years old. It is too bad you cannot clone her because she is definitely knowledgeable, caring, and even wants to get to know you which she did. I am so pleased with her helping me and I felt like I was talking to a friend when we were finished with my problem.

This company has been terrible to deal with. I bought access to register my dog's microchip with them for $25 and changed my mind the same days since I found several reputable compaies that do it for free. I requested a refund that same day and they REFUSED--at first claiming they could not delete my pet's info (a complete lie) then when they did delete it, claiming that the refund was agaisnt their policy. Shitty customer service and just plain GREEDY. I strongly recommend using one of the alternative and reputable FREE services to register/activate your pet's microchip such as findpet.com or any other microchip registries participating in AAHA by looking up the list on the American Animal Hospital Association (AAHA) website.

My experience with peykey has not been good and the refuse any type of refund. My experience also occurred right after my sister's death. I found them not easy to work with at all. I DO NOT RECOMMEND THEM.

I had to re-register, and a photo and they did a great job!

I just registered my pet with the customer service rep Railana’s help. Railana was kind, helpful and efficient making the process so easy. Thank you for your help, Railana.

When my dog Penny went missing, I reached out to Petkey.org for help. The process was straightforward, and they moved quickly to get her alert posted.

I spoke with Coralee, who was genuinely helpful throughout the situation. She answered my questions clearly, kept things calm, and made sure I understood what steps to take next. Her support made a stressful moment a little easier to manage.

Penny is back home now, and I appreciate the role Petkey played in getting the word out. Overall, a solid experience and a service I’m glad was available when I needed it.

Thank you Curtis for your help and patience. He made it a very pleasant experience in getting our pup pup registered. Thank you again.

Emma helped me register my pet while we were in the US for the summer. Petkey were great!

No Customer Service, you call, sit on hold for 15 minutes, ask for a call back and don’t get one.
THEN you purchase a tag, write in the notes you want a small one and get 3 tags bigger than your dogs head.
After that you will be allowed to spend an ADDITIONAL $75 to replace the tags with the corrects ones. OMG

Cora did an awesome job guiding me through the process of getting the microchips for my 3 cats registered. She was patient, thoughtful, personable and very professional. A great customer service experience overall -- and it could not have been easier. Cora should be recognized for her great work and that is why I am acknowledging her in this post. BRAVO Cora :)

Curtis was very kind and professional. It's people like him that make a business successful.

After talking with representative Amirah L. I was very happy and satisfied with her knowledge and understanding of what my issues were. She immediately helped me with my misunderstanding and answered my questions and helped me finish my registration for my dog. She was one of the best representatives I’ve dealt with on the phone and her service was very appreciated by me.

I got my Husky back after 22 long months of wondering and waiting.

Beware of this company. My daughter received an email from them stating your pets microchip registration is pending and to log in to get a discount on lifetime registration. Our pet has been registered to ME his entire life. He was microchipped 7 yrs ago by his vet and it was registered for life with a different company. Its always been my name at vet, my email, and his dog license has always been in my name alone. I googled this and found they search databases for micro chip numbers. No clue how they got my daughters name or email out of it. Imagine if I wasnt a responsible pet owner and keep all receipts. The company I use is looking into this. Don't be fooled into paying twice when you already have your chip registered. When I tried to call the recording says to leave a message with the microchip number. Not even 24 hr agents like the company I use who picked up right away

Amazing customer service! Very thorough and competent work! We loved dealing with someone who cared about what they do and provided amazing help!

Christopher Watson was great. He answered all my questions and explained everything in detail. My pup, Trapper is now protected.

I was in panic mode as my pets former microchip company shut down unexpectedly. Curtis replied immediately to my emails and eased my mind and made the whole experience a breeze compared to the former company. TYSM!!!

Very friendly and helpful