SO What has happened to this firm? There are no reviews for 2018 so assume they are no longer trading.....BUT they are still taking money and sending the same feeble excuses. If you aren't in the bu... Toon meer
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I don't like complaining,it is hard to run a business but this is a truely disappointing company. I returned an item by Royal Mail track and sign, they received it but have never refunded my money or... Toon meer
Slow dispatch of item, then wrong item sent, replacement still not arrived over a week later, when promised to send out same day. Nice enough on the phone but poor follow up. Original order 12.... Toon meer
Bedrijf heeft geantwoord
I applied for the above collar, having to guess the size as its for a rescue dog which is coming over from Croatia and hasn't arrived yet. I felt the collar Was possibly too small, so emailed t... Toon meer
Bedrijfsgegevens
Contactgegevens
Basepoint, Oakfield Close, Tewkesbury Business Park, GL20 8SD, Gloucestershire
- 02036041822
- info@petrunway.co.uk
- petrunway.co.uk
3,1
Gemiddeld
322 reviews
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Excellent personal service
My order was delayed due to delivery problems of my items to Pet Runway from their supplier. When they received the items Pet Runways emailed me, sent my order by next day delivery at no charge, enclosed an extra dog toy(same as my order) to compensate. Thank you for such personal and good service
I will be using Pet Runway again and will recommend them to my friends.
11 januari 2016
Review zonder uitnodiging
fast delivery excellent product
Lovely item would use this company again in the future
10 januari 2016
Review zonder uitnodiging
excellent
Fantastic service. I telephoned for advice first and the service was excellent. They helped me make the right choice and after making the purchase, delivery was quick and the collar was perfect for my dog. Perfect fit and of great quality. Will definitely use them again 😊
7 januari 2016
Review zonder uitnodiging
Very happy with my pet carrier
Great service - really pleased with my pink pet carrier. It is so cute and I've had so many compliments on it.
7 januari 2016
Review zonder uitnodiging
Union Jack dog collar and lead
This was an excellent choice , very well
made and strong materials . Bought the large as we have medium size dog . I was kept in touch by email of postal arrival dates and any concerns I might have had with tracking over the Christmas period by Pet Runway staff ,would definitely recommend this company .
29 december 2015
Review zonder uitnodiging
Top quality product and 1st class service !
I had tried numerous companies prior to finding pet runway and I as I have four pupps, I renew my name tags every few years due to normal wear and tear. First class products and excellent speedy service.
You will not be dissapointed!!
28 december 2015
Review zonder uitnodiging
No goods received
I ordered a collar-bandanna. It didn't arrive. Pet Runway kept me informed and apologised a lot. There seemed to be a problem with their supplier not sending them the goods to forward on to me. However this has put me off ordering from them in the future.
28 december 2015
Review zonder uitnodiging
All Round Great Service
Quality product, good price and prompt delivery!
28 december 2015
Review zonder uitnodiging
Fantastic!
This was my second purchase from the site, once again the service was amazing, delivery was very quick despite the order being placed very close to christmas. It was helpful to know last order dates to receive before Christmas. The collar is such good value for money, my dogs previous one lasted a year, the only reason for a new collar was me deciding a new collar would make an excellent christmas present!
28 december 2015
Review zonder uitnodiging
super happy!
I absolutely love my Doggy's new collar and bandana. Both are very well made and just make our daisy dog look fabulous!
28 december 2015
Review zonder uitnodiging
Quality merchandise
Sometimes difficult to buy small rolled leather collars in red but you provided exactly what I wanted
28 december 2015
Review zonder uitnodiging
Excellent service
Items always as described, good quality. No issues with engraving. Fast service and delivery.
28 december 2015
Review zonder uitnodiging
Excellent product, poor delivery
The cushion is excellent quality, stays nice and fluffy after prolonged use and the dog is definitely pleased with it. Delivery was poor, took almost a month to actually receive the cushion and several phone calls chasing it. If you need it in a hurry this is not the product for you, if you can wait, it's worth it. Customer helpline was friendly but no sense of urgency when it comes to late or missing deliveries.
28 december 2015
Review zonder uitnodiging
Antwoord van Pet Runway
Hi HappyPuppy, We are very sorry for the delay in your order, the manufacturer you ordered from handmakes everything to order but it shouldn't have taken that long. We are speaking to them to find out how we can improve timings in future, and we refunded you the full price back to you.
Fantastic Service
Didn't quite know what dog collar size to get so jumped onto live chat and got a very helpful person to advise. Great, quick delivery and a lovely treat in the package. Will absolutely be using Pet Runway again!
28 december 2015
Review zonder uitnodiging
Dreadful service.
Slow dispatch of item, then wrong item sent, replacement still not arrived over a week later, when promised to send out same day. Nice enough on the phone but poor follow up.
Original order 12.12.15 dispatched wrong item 16.12.15, item arrived 17.12.12.15 rang pet runway 17.12.15 promised to send replacement 17.12.15 emails from company 28/29.12.15 now 11.01.2016 still not received.
Agreed item arrived fifteen weeks after original order. (Not the original item but an agreed alternative)
It's a shame the MD had to sort out as staff were always pleasant but had no idea on stock availability or levels, made promises company couldn't deliver.
24 december 2015
Review zonder uitnodiging
Antwoord van Pet Runway
Dear Angela,
I am sorry for the problems with your order, I am looking into this now for you and will email you directly. We want to offer exemplary customer service and will be investigating why we have failed this time.
VERY DISAPPOINTED.
Only half of the order was received without explanation and no reply to an email requesting details of when the gift might be delivered. One very sad and disappointed little dog this Christmas.
23 december 2015
Review zonder uitnodiging
Antwoord van Pet Runway
Dear Andrew,
I am sorry for the problem with your order, I have just checked and your order was sent out in two deliveries but both should have arrived for Christmas. I see from your support ticket which is missing so we have sent out a replacement and also refunded you that collar so it's on us.
Scan Me Dog Tag
Excellent quality product at a reasonable price. Delivery time as expected. Would definitely use again.
22 december 2015
Review zonder uitnodiging
Great service
Fantastic quick delivery & item as described- very pleased & wd recommend
21 december 2015
Review zonder uitnodiging
Excellent Service and Please with products
Great purchase experience, easy transaction. Quality products.
19 december 2015
Review zonder uitnodiging
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