Phantom Hire (Wedding Car Hire) Reviews 161

What an amazing car hire place. Hired for a prom and the car was amazing. Driver was very caring and supportive and put our young man at ease. Will defo recommend and use again.

I have never had such an amazing experience from start to finish. I was so nervous about booking incase the car didn’t turn up or wasn’t as expected. From my first initial contact I expressed my concerns and was reassured from start to finish. Courtesy phone calls to double and triple check everything was how we wanted for my daughter’s prom. The car was stunning, the chauffeur was amazing and chatted the whole journey with my daughter and her friend putting them at ease. Really got our moneys worth. Car was immaculate. Everything was really perfect. Can’t thank you enough you have really pulled out all of the stops. Professional, punctual and simply amazing! We will in the future always use this company! Thank you Melissa!

Amazing service. Absolutely beautiful car and brilliant chauffeur driver so lovely. So impressed and made my prom so special.
Melissa Taylor (Heidi)
Newcastle Upon Tyne

An absolutely amazing service. Exceptional customer care and very easy to deal with. Thank you so much. The driver was very attentive and caring. Thank you again for providing a first class service. We will definitely book again! Dana Butler.

Hired this beautiful car for my son and his girlfriend's prom.
Great service, when ordering, the gentleman I spoke to to book it, was lovely.
The chauffeur was also a credit to the company and the car was on time, early in fact and my son and girlfriend really enjoyed the experience

Very happy with booking. Hired 4 Rolls Royce...Kayani and lads were Punctual, Professional and very well presentable....Fantastic service. Highly recommended...

Kayani was a trustworthy, friendly and great driver who showed a lot of respect

Great service
Excellent communication and car was absolutely spectacular
Clean & beautiful
Definitely 5 ⭐️ ⭐️⭐️⭐️⭐️

Absolutely disgraceful service! I don’t know where to begin these people. Horrible experience with this limousine and rolls Royce service.

They cancelled or said that they couldn’t provide us with the limousine a day before our wedding day, and said they will send us a van instead ( as if we wanted a van for our wedding day) and refused to refund our money. They waited until the last minute to say this and I know it was done on purpose! I wish you did what you did a few days before our wedding day when we had some time to spare because we would have made you refund EVERY SINGLE PENNY!

On what was suppose to be a very special day in our life we were left panicking and scrambling for alternative transportation at the last minute! And you ruined everything. Your lack of professionalism and disregard for customers' is unacceptable.

The rolls Royce they sent us on the day was so old and not pleasant to look at! We couldn’t open the doors and we had to ask the driver every time to open it from the inside. It was so embarrassing for our guests to see this and to get it on camera!

I have contacted Ace after my wedding and i explained how disappointing their business was, but he tried to defend the disgraceful service we received and said he would call us back and never did. WE ARE STILL WAITING TO BE COMPENSATED!

Do not trust this company for anything.

I use Phantom Hire for my wedding on Saturday the 11th of May 2024, an the service was unbeatable they showed up on 5ine very clean n fresh smelling car there driver was soo kind n Caring my wife n I felt like King's n Queens that day I would use them all the time n I do recommend there services big time... Thanks Phantom Hire You guys are THE BEST 💖

Great business and outstanding service

Excellent service from Phantom Hire. We hired a Rolls Royce Ghost and a Hummer for a family wedding. There was no issues at all, the drivers arrived early had exceptional customer service throughout, and everyone loved the cars. Our driver Kayani was great and we would really recommend him.
We would definitely hire from Phantoms again.

Great Service from start to finish from the Team, Both Kayani and Bobby arrived on Time, Both were very professional and friendly.
Phantom Hire made our day even better than expected, We would highly recommend Phantom Hire for any occasion and trust me they're the best around.

Had a wedding in Luton in which we received immaculate cars on time with professional drivers and service!! Highly recommend all people to hire RR’s from this company!! Thank you for your high quality service!!!

Phantom Hire were great to work with, they were very helpful in explaining the process of hiring a wedding car and laid out the options in a very simplistic manner! On the day, the car was fantastic and the driver was sharply on time. The car was beautiful and clean on the inside and outside and we had no trouble with reaching our destination. I would highly recommend Phantom Hire if you're looking to hire a top quality vehicle.

5 Star luxury service hired the Tuscan dawn and the Phantom for a wedding , Chauffeurs were compliant and polite will definitely be coming to phantom hire again ! Best in the game with winning prices and services especially on last minute changes they sorted everything out for us without any fuss!

What can I say, my son will never forget his prom night and neither will we.
Car arrived earlier than expected took him a good drive round before heading to the prom, lady chauffeur was amazing really nice. Could not have asked for anything more, a lot of memories made. Huge thankyou to you guys ❤see you soon for my daughters 😘

Phantom Hire truly went above & beyond with the Rolls Royce chauffeur driven car, the driver was such a polite nice gentleman willing to help the experience even more memorable. The staff in the office were so helpful and full of knowledge & advice, keeping me updated in all the stages of the hire process “amazing”!.

The driver & office staff are true assets of the company in my opinion, making the experience wonderfully Brilliant!

The car was hired for my nieces prom making her feel like a VIP princess on a very special day in her life. Such an amazing experience for a person.
Don’t wonder undecidedly about hiring JUST go ahead without worry and hire a chauffeur driven car from “PHANTOM HIRE” you won’t regret it. I can’t sing their praises loud enough.

THANK-YOU
“PHANTOM HIRE” for delivering such a wonderful service & making a prom an even more memorable experience.

I recently had the pleasure of booking a prom car with Phantom Car Hire Company, and I am delighted to share my incredibly positive experience. From start to finish, their service was truly exceptional, and I couldn't have asked for a better experience for my special night.

First and foremost, I want to highlight their unwavering punctuality. The car arrived precisely at the scheduled time, and the chauffeur was waiting for us with a warm smile. This attention to detail and adherence to the agreed-upon schedule immediately put my mind at ease, allowing me to fully enjoy the evening without any worries.

The car itself was simply immaculate. It was evident that the company takes great pride in maintaining their fleet to the highest standards. The vehicle was spotlessly clean, both inside and out, and exuded an air of luxury and sophistication. The attention to detail in the car's presentation truly enhanced the overall experience, making me feel like a VIP from the moment I stepped inside.

Furthermore, I cannot speak highly enough of the chauffeur's professionalism and respect. They were courteous, friendly, and extremely accommodating throughout the journey. They ensured our comfort, making sure we were settled and relaxed, and they were always available to answer any questions or address any concerns we had. Their respectful demeanor and exceptional service truly added a touch of class to the entire prom experience.

I must also commend the company's customer service team, who were a pleasure to deal with from the moment I made the initial inquiry. They were helpful, patient, and went above and beyond to ensure all my requirements were met. Their prompt and clear communication made the booking process seamless and hassle-free.

Overall, my experience with Phantom Car Hire Company was nothing short of outstanding. Their punctuality, immaculate vehicles, and respectful chauffeurs exceeded my expectations. I wholeheartedly recommend them to anyone in need of a prom car hire service that sets the bar high for quality, professionalism, and customer satisfaction. They truly made my prom night an unforgettable one, and for that, I am sincerely grateful.

Thank you, Phantom Car Hire Company, for providing a service that truly stands out!

I would like to give a big shout out to Phantom Hire who I hired for my sister's wedding. They exceeded all my expectations from the moment the Rolls Royce arrived all eyes were on the fleet. I was not let down by the team at all.

The fleet just oozed elegance.

I would also like to give a big thank you to Nassar and team on the day. They were all organised - arrived on time and especially Nassar for ensuring everything was organised and exactly how I wanted.

My sister and the family loved the experience and that’s all down to Phantom hire for making her day feel special and unforgettable, I highly recommend their services to anyone seeking an exceptional and memorable experience.

Thank you again guys