PHC Service Reviews 710

Good service ,carried out professionally by engineer Tom . Very polite and pleasant engineer.

He came, was professional and ready to work, and left after fixing the machine. In the middle he suggested I needed to spend £300 on a new “main unit” I.e most of the vacuum cleaner itself and £108 annually for a service plan.

It’s plausible he really felt that was the case but in the end a new filter and a thorough clean was enough. It felt like a hard sell.

A engineer who knew what he was doing.

Countless times I have asked this co to sort my Dyson dc04 out. It went wrong from the first time their "engineers" touched it. It's never worked properly since. Totally shambles.
The management feedback, and curt replies when I complain, the fees for their first repair, I could have bought a brand new hover. They have been over to try, and failed on each and every occasion it still goes wrong. Having had a heart op I am unable to push it. Even professional cleaners have said, something is wrong.
All I get now is to send an engineer cost more money, they are a disgraceful xo to deal with.
do Not Engage with them... They are now just proving a non reputable co. I'd never recommend them to anyone.

On time, very professional and helpful. Also a vital re-conditioned part arrived within a week. The nice man had explained to me that only these were now available. Dyson had been most unhelpful to say the least, not even knowing if or when it was available anymore.

Jack the Engineer was excellent.
Explained in detail about our Dyson Hoover and why it was working so inefficiently.
Thankful of the information.
Dyson working like new

Very professional from start to finish, very happy with the service of 2 dyson cleaners by Ross who was prompt very pleasant and very professional, would definitely recommend.

Been keeping my Kirby in tip top condition since 2001, great service

Having my two Dyson’s serviced today was a very good experience and Tom was excellent, new what he was doing and got me to understand what was wrong with my Dyson’s and now they are like new

A very pleasant engineer, who definitely knew how to fix my Dyson and Sebo

The engineer who visited was genuinely pleasant, but the aftercare and transparency were very poor.

PHC serviced my Dyson Gen5detect (SV23) and then fitted a non-genuine “PHC” filter, charging an additional £44.99 on top of the service cost. They later confirmed in writing it wasn’t a genuine Dyson part, yet insisted it was “like-for-like” and “HEPA” while also stating they cannot provide any datasheet, certificate or test evidence.

The filter itself has no markings and is physically different to the original, so the HEPA claim is effectively “trust us”.

The issue is that PHC can’t substantiate their HEPA claim any more than an Amazon online listed version can, unless they provide objective evidence. Without that, it’s difficult to justify the premium price, especially as the filter is a simple twist on/off part and the service is already charged separately.

They also sold a membership on the implied value of expensive future parts being covered, then confirmed they will not guarantee genuine Dyson parts and will supply parts at their discretion. That’s not transparent and isn’t what most customers would assume when they read “fully equipped with genuine parts”, on their website.

Exercise caution: My fear is the many reviewers assume they are getting genuine Dyson parts.

Update: PHC has provided a return address and confirmed they will refund the filter on return. I’m returning the filter and will replace it with a genuine Dyson part.
Nothing in my review is untrue. I can provide the invoice and email chain to Trustpilot if challenged

I cannot recommend this company highly enough. I had my Dyson V15 detect serviced today. Jack the engineer completely dismantled the hoover and cleaned every part of the hoover.
I must say the hoover seems as good as the day I purchased it.
I also joined the VIP membership programme which includes annual in home service.
All parts covered on the vacuum (including fair wear & tear.
Free set of filters if needed on annual service
Unlimited Free call out & all Labour for a year.
This company definitely 5** plus

Jon was very friendly and professional. Arrived promptly and completed the service quickly.

Quick response to initial call. Friendly and efficient service man. Identification of problem and prompt resolution

We had Tyler to service our Dyson V10 cleaner today he carried out this very professionally and is very knowledgeable on the Dyson cleaners also he helped clear up a problem we had with his office regarding our Dyson......Well done Tyler !!!!

Outstanding service once again from PHC. We signed up to their annual service plan and I am so pleased we did. The last couple of visits have been from Mark the engineer who is an absolute credit to the company. Polite, knowledgeable and really helpful.

Jack did the service of our Dyson cleaner, as he did last year. Arrived on time, was courteous and efficient as usual. Our Dyson cleaner looked as new on completion.
Highly recommended.

Punctual, friendly, lots of expertise. Very happy to recommend.

Jack was super professional — arrived promptly, worked quickly and was very polite and personable.

I cleaned my own carpet before the engineer’s visit. Ross then arrived and serviced the machine. He left 30 minutes later and I again cleaned the carpet. Much to my surprise it was filthy. Conclusion: get your machine cleaned by these guys once a year. It’s brilliant!