Phoenixcarcentre Reviews 

Couldn’t recommend this dealer highly enough. They have a great range of stock, very approachable and personable! They aren’t pushy for a sale like other big car dealerships are and they want you to be comfortable in making the right decision on any car. The transition from sales to finance when purchasing was very easy too, they were very competitive with the trade inn price on my previous car 👍🏻and you get the same level of professionalism with the whole team. I had some minor defects which I noticed that I needed to sort out after my purchase but I messaged them and they were very happy to sort it all out for me fairly quickly and have done a brilliant job! I’m very happy with my new car purchase from them 😀 Thank you Team Phoenix 🙌🏻😁

Purchased a used A3 from Phoenix. Great car and great customer service. Phoenix followed through on all the pre-sale actions they said they would, such as new tires, new MOT, chip removal etc. Even arranged my road tax online. Would recommend this dealer.

I am very pleased with the service, i recently purchased a crv Danny was very polite and helpful would highly recommend this company

Just bought a lil beauty, she has so far been a dream to drive and I am extremely happy with her and the service I received, highly recommend

I cannot recommend this dealer any more. I travelled 106 miles after some online research and they did not disappoint! Service is very professional and courteous, not pushy and the car selection is great, very happy with my new purchase, even when I went to collect the taxi driver spoke very highly of them. I dealt with Joe who was an absolute pleasure to work with, sorted a vehicle for me just when I was about to give up, thank you all

I had an amazing experience at Phoenix car centre!!! The people working there were super friendly, polite and extremely helpful. They helped me get my dream car and i really appreciate it!! A big thank you to everyone working there and i would 1.000.000% recommended this company to everyone looking to buy a car! Thank you so much guys!!

Brought home my Mini Cooper SD today. Excellent service. Nothing was too much trouble, and a couple of things on the car were sorted without question before collection. A great experience would happily recommend.

We were looking for a BMW and found exact what we were looking for here! We reserved on line and traveled the next weekend from the IoW and the car was ready for us . Staff were friendly and very helpful throughout . Niel and Joe were genuine people and we didn’t feel pressured . A stress free process .

UPDATE - Perseverance pays off! So after being refused a refund under the Consumer Rights Act 2015 after PCC mis-sold me a Volvo XC90 in July 2020, by misdescribing the extras on the car. ( Original unreplied review left in August 2020 )THEY HAD TO TAKE THE CAR BACK after 10 months!
Yet even after Trading Standards, Citizens Advice, Nationwide Credit Card and the Financial Ombudsman agreeing that I was mis-sold by PCC, and Nationwide ordering PCC to refund me, they still refused to refund me unless I removed my previous negative reviews!!!........ Only after Nationwide threatened legal action did PCC finally refund me!.......... So why try and remove negative reviews? Surely a sign of a good company is how you deal with complaints............ Something that PCC are incapable of!............. Do not be intimidated if you know you are right and the law is on your side! For peace of mind, buy elsewhere!

My husband was looking for a BMW to purchase and was researching online and found one at Phoenix. He was out of the country at the time so I went to see it with our son. We told them we wanted to test drive the Active Tourer and it was ready for us when we got there. They handed us the keys and just said take your time drive as much as you want to and let us know how it goes. There was no high pressure sales at all and we ended up purchasing the vehicle. The whole experience was straight forward and stress less - they did the registration, arranged 5 day insurance so we could drive away and the transaction went smoothly. Would recommend to our family and friends next time they are looking for a car.

We purchased a very a beautiful car from them a week ago and so far so good all is great. We had fantastic service from Austin and Joe, it was a pleasure doing business with them, and I hope there great service continues, thank you again.

Really aggressive and pushy sales team. Absolutely disgusted with the behaviour when trying to get a deposit back on a car i had reserved due to a change in circumstances. The dealership are forcing me to use their finance company to move forward with the process, and if it does not go through only then i can have my deposit back. They are regulated by the fca and are obligated to return the deposit. Really aggressive and bullying manners from the sales manager. I am perusing to legal action.

Understandably the best we have ever dealt with, very professional , customer service was excellent, Danny and Joe were absolutely amazing from start to finish and Joe topped it off by phoning my wife to say he will deliver the car Brilliant.
Thanks Guys
Mr and Mrs Duncombe

really polite and helpful staff, sorted everything out for me, had a good px figure aswell, no hassles picking up the car or dropping off, 100% recommend

Really impressed with the service provided by Phoenix from start to finish.
Purchased a very high spec 335D and they went above and beyond.

I got a reasonable P/x figure and they carried out some little bits as well as doing an oil service prior to collection.

Having dealt with Danny and Joe, I can say they’re providing a service better than the main manufacture dealerships.

Thanks again!

Very impressive service from viewing to buying a car would recommend to family and friends.

Excellent customer service. From initial enquiry through to delivery of the car their representative Austin was great. Did what he said he would do. No hassles No problems. Very customer focused.
5 stars to Phoenix car centre.

Purchased an X5 from Phoenix. Everything was so easy with zero pressure. Car has been perfect. Can’t fault any aspect of service provided and I’ll 100% go back to them for my next car 10/10

Wow
I have just purchased a vehicle from Phoenix car centre
I couldn’t have been treated in a more friendly and professional manner from the moment we arrived I felt comfortable and under no pressure I actually enjoyed the whole experience it was my wife’s car (Mrs B) and she is over the moon with her new purchase,
The team arranged finance at a very competitive rate and less than a week later Mrs B is driving home all smiles
a big thank you to everyone involved.

Brilliant customer service, Dealt with Joe and he made everything so simple and Sorted any problems I had, gave me a really good deal for my part ex and sold me a great car at a great price, would highly recommend.