Phoenix Legal Limited (based in England)  Reviews 129

Lyndsey Jacobsen is worth her weight in gold! after a very long lengthy personal injury claim with another solicitor firm who then closed with no warning, Lyndsey at phoenix solicitors took over my case and managed to get my case settled within 6 weeks where the other firm 4 and half years and still on going! i am amazed!
lyndsey is professional and transparent and strives at getting the conclusion done thank you so much lyndsey for all your help and dedication to my case!

We had an excellent experience with Phoenix during a tenancy dispute and Oliver was excellent . He was professional, knowledgeable and thorough.He took the time to explain the legal position clearly so that we understood our options.
Thanks to Oliver with guidance from Alisha the matter was dealt with effectively saving us a great deal of expense.
We are extremely grateful to Oliver and the team at Phoenix and would recommend them to anyone needing expert advice in tenancy matters

Professional, polite, helpful and honest.

I approached Phoenix regarding my previous landlord withholding/not protecting my tenancy deposit. Special thanks to Alan from Phoenix who communicated my options clearly, the timescales I could expect, and kept me updated throughout the process on how the case was moving.

In only a couple of months after my enquiry, I received compensation in the ballpark that I expected, so I am highly satisfied with the outcome as well as the experience liaising with Phoenix.

To be or not to be this is the question ⁉️⁉️⁉️ :)

Phoenix Solicitors provided our organisation with great service throughout. They gave us advice on our options and negotiated a settlement to a commercial dispute which we were happy with. They guided us through what was a stressful situation to an outcome which we were happy to accept. Thanks from us all at KFCA.

Good communication as a disabled client, explained when I didn’t understand and no issues with the company.

I am writing to express my serious dissatisfaction with the handling of my tenancy deposit case. Although it was initially described to me as a “very simple” matter, it has now been ongoing for a year and a half with no meaningful progress. The solicitor assigned to my case has stopped responding entirely, and I have been left without any update or explanation.

The lack of transparency, repeated delays, and failure to communicate are unacceptable. Filing this claim was already a stressful step, but the prolonged silence and disappearance of my solicitor have caused completely unnecessary additional distress. This level of service falls far below what I had reasonably expected.

As my emails have gone unanswered, I expect someone to contact me promptly and provide a clear update on the status of my case, along with an explanation for these continued delays and communication failures.

Had a disrepair case with them. The amazing team work given by Phoenix Solicitors made the case a success. I always got advice and help when needed even when the Council didn t wanted to help. I would reccomend them to anyone who feel like their rights as human being are not respected. Shout out to Kate Beesley and Joseph Iveson for leading the case to a great result.Thanks Phoenix Solicitors!

I was scammed by a company called Investura and a guy Call Anthory Petrov. Following the scam I contacted Phoenix Legal Solicitors who deal with this sort of thing. Rebecca Beesley was the solicitor or delt with my case . Phoenix have no win no cost agreement. Following cumucation with my bank and the Fincanial Ombussman my bank refunded most of the money I lost in 2 stages. Well done Rebecca and Phoenix.

Do not touch this solicitors with a barge pole. If you work with them they will bat for the other side and you will see no progress in your claim. I was ignored for a period of time and they didn't ask the right questions. If you leave them to manage your case it will go to pots. The experience was so awful I had to remove them immediately.

Before you say my case had no propects of success, the words of the owner. The property in question had no insulation, no ventilation (against the law), electrical, gas hazards, signs of mildew, damp, condensation and high humidity. Breaching the housing law and building regulations in the UK. Our case from what we have been advised by legal professionals is a very strong case with necessary evidence. I was advised to pursue my case and assign to a solicitor. Made the mistake of assigning to this Solicitors.

The claim handler said I should be cleaning the moulded carpet caused by the disrepairs. Two claim handlers threatened me over the phone and told me I should remain in a dangerous property for 1 year otherwise they will drop my case. This is how they care about their client's welfare. They don't. They got me to sign a document to confirm I will continue to pay rent and stay in the property and suffer. Made up stories I don't give access to the agents. I was a tenant that had a 10 + tenancy history with the rental so that is definately inaccurate. In my mind they took joy in not knowing anything about the case they took on.

They are lazy, rude, inconsiderate and incompetent liars. The owner knows her motives for running this operation. She said our case is a small claim. If this is correct why did they take my case on a no win no fee basis? It had already been assessed on merit. They just use people's case to generate ongoing income with no intention of fighting your corner. I complained to the director. Completely useless, she defended her claim handler. I honestly do not know what type legal service they provide? They help some and ignore others.

Very thankful for phoenix solisitors for sorting my claim out they explained every step, kept me updated and made the whole process much easier .i would definitely recommend Phoenix Solicitors to anyone who needs legal assistance.

We are very grateful to Phoenix Solicitors for the way they supported us with our claim. Our lender failed to secure our deposit and we were very stressed, but Phoenix Solicitors stepped in quickly and handled everything with great care. They explained every step clearly, kept us updated and made the whole process much easier to deal with. The team was not only professional, but also very friendly and approachable, which gave us a lot of confidence. We felt listened to and supported from start to finish. We would definitely recommend Phoenix Solicitors to anyone who needs fast, reliable and helpful legal assistance.

Very helpful and professional. Highly recommend.

Excellent service from Rebecca Beesley as my file handler.

The main thing was how stress-free the process was. I was hesitant to act on our complaints against the landlord due to being dragged into a long court battle, but Phoenix Legal took care of everything including attending court. Rebecca and Robert (our file handlers) were great and sorted everything.

Great experiance with this firm despite the Defendant’s dragging the matter out! The Legal team made this process stress free. We received the desired outcome which i’m very happy with.

Rebecca Beesley has consistently stuck with us on our ongoing case with a terrible landlord. Rebecca has guided us through our options with clarity, confidence and support. We couldn’t be more happy with the results after feeling so demoralised by our landlord.

Very easy process, Rebecca Beesley was nice to talk to and answered all my questions

I’m incredibly grateful to the First Response Team for helping me achieve justice in just six weeks. I had been dealing with a landlord who acted unlawfully, and their support changed everything.

Special thanks to Rebecca Beesley, Trainee Solicitor, whose kindness, professionalism, and clear communication guided me through every step. I felt truly supported and informed throughout the entire process.

They delivered results quickly and with genuine care. Trustworthy, effective, and compassionate—angels of justice in my case. Highly recommended!

Chris provided an efficient and professional service drawing up my will.