Excellent service received from April mortgages. Proffesional, knowledgeable and empathetic staff the mortgage advisor to the case managers. Every stage of the application was a little bit too much fo... Toon meer
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Faye, robin, cosmo and brad have been so amazing, faye has been a pleasure her communication and listening to the customer is excellent. Thank you so much for your time and the efficiency has been gre... Toon meer
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Picnic have been amazing since my first phone call with Tom on 5th October. Every team member that I have spoken with have been polite, kind, professional, knowledgeable and extremely helpful. Thank y... Toon meer
Bedrijf heeft geantwoord
After being turned down by so many mortgage brokers, Picnic was my last hope of securing a remortgage because of my age. When I first contacted them, they told me they would obtain a mortgage offer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re here to take the stress and uncertainty out of getting a mortgage, making the journey smoother, simpler, and easier to navigate. Picnic combines smart technology with real human advice to help you feel confident and in control of your home-buying journey. No jargon. No nonsense. Just straight-talking mortgage advisors who cut through the noise to make things clear, honest, and transparent. Whether you’re buying your first home, moving somewhere new, remortgaging, or investing in property, we’ll guide you every step of the way. You make the decisions — we’ll help you make the right ones. Using a mortgage broker like Picnic means more choice, less hassle, and expert advice from people who care. We’ll handle the legwork, find the right deal from over 100 lenders, and keep you updated at every stage. Because getting a mortgage should make sense — every step of the way. Picnic is a trading style of Haysto Ltd, an appointed representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority.
Contactgegevens
Verenigd Koninkrijk
- picnicmortgages.com
4,5
Uitstekend
189 reviews
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Making assumptions and judgemental
I registered via Experian to get an idea of remortgage rates for an LTV of 26.2%, the next day they kept calling, unfortunately I was on an all day training course and unable to answer. They decided to message again making some assumptions about our finances without knowing anything. And that assumption seems to be of financial distress and telling me they wouldn’t judge us, gobsmacked!!
“Picnic: Hi Nigel,I have a track record of helping people in your situation. At Picnic, we make mortgages possible every day for people often when other brokers have said it can't be done. We never judge.Let me know when you're free for a call. If it's easier, you can book a call directly in my calendar at a time that suits you in your Picnic dashboard.Thanks,Alana”
20 januari 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Nigel,
We’re really sorry to hear that your experience with us didn’t appear to meet the standards our customers typically expect. Nobody who seeks our help to find the right mortgage solution for their needs should feel that any assumptions have already been made about their financial situation. That goes against everything we stand for.
Our Chief Customer Officer and co-founder, Paul Coss, would like to speak with you directly to reassure you of our commitment to delivering a customer-first approach tailored to each individual's unique circumstances. However, we understand if you prefer not to do so.
If you’d like to speak with Paul, please feel free to contact him via his direct email address: paul@picnicmortgages.com, when you’re ready. If not, we wish you all the best for the future.
Thanks,
Team Picnic
Fantastic service
Fantastic service, reasonable cost, quick response times, helpful teams, good portal, nothing bad to say about picnic.
19 januari 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for the lovely review. We're really glad to hear you had such a positive experience with us!
We’re all about making the mortgage process as smooth and stress-free as possible, so it’s great to know the team (and our customer portal!) hit the mark for you. Appreciate you taking the time to share your feedback. We’ll be sure to pass it on to everyone involved.
Cheers,
Team Picnic
I feel incredibly lucky to have stumbled across Picnic.
Im a first time buyer and admittedly, niave to the process. Picnic have been great! They held my hand through this whole process, which was only 3 weeks from finding a property to recieving the mortage. Picnic also recommended third parties, such as conveyancing firm, who have also been exemplary - I hear many people talk about how stressful buying a house is, and so I feel incredibly lucky to have stumbled across Picnic. Would 100% recommmend!
15 januari 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Antony,
What a wonderful review – thank you! We’re delighted to hear that we helped make your very first home-buying journey a positive one, and that the process felt smooth rather than stressful. That's exactly the kind of experience we're aiming for. Three weeks from finding the property to getting your mortgage is lightning fast, too!
It’s also especially nice to hear that you felt supported the whole way through and in safe hands, both with us and the conveyancing solicitors we recommended.
Wishing you all the best in your new home, and thanks again for the glowing recommendation!
Cheers,
Team Picnic
First Time Buyer
As a first time buyer, I had no idea what I was about to get myself into, but the team at Picnic helped me every step of the way and made the experience much more pleasant and hassle free than I thought it'd be.
14 januari 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Zak,
We're so pleased to hear that we could help make your first-ever mortgage journey such a smooth one! It can all feel a bit overwhelming at the start, so we’re delighted that the team made it feel a lot less stressful.
Massive congrats on your new home and all the best for the next chapter!
Cheers,
Team Picnic
Great Service
Great Service - It takes all the stress and endless calls out of the remortgage process… Andreea and the team are really responsive and turned around my new mortgage deal, with a great rate, within 48hrs… Will definitely use them again.
9 januari 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Andy,
Thanks so much for taking the time to share your experience with us.
We’re delighted to hear that Andreea and the team made things smooth and stress-free for you. A remortgage doesn’t have to be complex, and we’re glad we could take the pressure off and arrange a solid new deal (and in record time too!).
We’d absolutely love to help again when the time comes.
Cheers,
Team Picnic
Great service from the start from the team
From the start the whole team have been exceptionally helpful and were able to do calls after 5pm when I finished work. All in all I would recommend to anyone, they take the stress and hassle of trying to organise a mortgage and buying process.
Thank you to the team.
7 januari 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for the lovely review!
We know how stressful the mortgage process can be, so it's great to hear the team were able to make things a bit easier for you, and that the after-hours calls helped too! We always try to work around our customers' schedules, so it’s brilliant to know that made a difference.
Really appreciate the recommendation, and we’ll make sure your kind words get passed on to everyone involved.
Cheers,
Team Picnic
Stellar Customer Service
The team at Picnic mortgages have been absolutely stellar! From our first chat right through to the Morgage offer. Everyone we dealt with has been exceptionally understanding/none judgmental. All communication through the portal is really easy and efficient. And when I have needed to speak directly with anyone they have been quick to respond/call. Highly recommend using Picnic Mortgages
7 januari 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Hayley,
Thank you so much for taking the time to share such a lovely review!
We’re delighted to hear how well looked after you felt throughout the whole journey, and proud of the whole team for delivering that kind of experience for you. Being non-judgemental and easy to talk to is exactly what we aim for, so it’s great to know that came through clearly.
Glad you found our customer portal handy too; makes everything that bit smoother when things are simple and efficient, right?
Thanks again for the recommendation, it really does mean a lot.
Cheers,
Team Picnic
The mortgage deal makers
The really took the hassle out of the mortgage application process! Me and my partner are full time employed and didn’t have time to do the paperwork’s ourselves and then came picnic as a saviour. They carried out all the process end to end in a very structured way, answering all our questions patiently securing the best mortgage deals and also assisted when the interest rates went down. They keep us updated on each steps in a timely manner! The amount of work which they do for the fee they charge is humongous! Kudos to the team! Shout out to Ian & Nadia with whom we closely worked with.
5 januari 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
What a brilliant review. Thanks so much, Jerome!
We’re absolutely chuffed to hear that you had such a smooth journey with us. Mortgages can feel like a full-time process, so knowing we helped take that off your plate means a lot. Ian and Nadia will be thrilled with your shout-out – we’ll make sure they see this.
Also love that you noticed the effort we put in when rates changed – we’re always keeping an eye out to make sure our customers are getting the best deal possible. It’s all part of the service, and it means the world to see it appreciated.
Thanks again for taking the time to write this, and congrats on your mortgage!
Cheers,
Team Picnic
5* service
I had a fantastic experience with Picnic Mortgages and would 100% recommend.
Throughout the whole process the team, especially Andreea, was professional, friendly and a pleasure to deal with.
Thank you to all my Picnic team for a stress free mortgage application 😊
Happy new year to you all 🥳
5 januari 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for sharing such a lovely review, Jo!
We're delighted to hear you had such a positive experience with us, and we’ll be sure to pass your kind words on to Andreea; she’ll be thrilled! Making the mortgage process as smooth as possible is always our aim, so it's brilliant to know we hit the mark for you.
Thanks again for the recommendation, and here’s to a happy and exciting 2026 in your new home!
Cheers,
Team Picnic
Had a good experience with supportive…
Had a good experience with supportive professional team. Communications were fast and clear. Would recommend.
5 januari 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Daniel,
Really appreciate you taking the time to leave this. It's great to hear you had a positive experience with us! We’re big on clear communication and being there when you need us, so it’s brilliant to know that came through for you.
Thanks a lot for the recommendation, it means a lot!
Cheers,
Team Picnic
They are the people to go!
They are the people to go!
If you want a stress-free process, real people, real helpers, real results, don't look any further. For a new buyer with 0 idea of how these work, they take you to each step with ease, explaining everything. You won't feel alone, and you will have someone on the other side to help you through. I will recommend them for sure.
5 januari 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
What an amazing review to read, thank you so much, Michelle!
It means a lot to hear that we made the process feel easy and stress-free, especially as a first-time buyer. That’s exactly the kind of support we aim to give: real people, straight-talking advice, and no jargon. We're so glad you felt looked after every step of the way.
Big thanks for the recommendation, and if you ever need us again down the line, you know where we are.
Cheers,
Team Picnic
Very good team of great professionals
Very good team of great professionals, very well streamlined and supportive
30 december 2025
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for the kind words. We really appreciate you taking the time to leave a review!
We’re chuffed to hear you found the team so helpful and the process straightforward. That’s exactly the experience we aim to deliver, so it means a lot to know we hit the mark for you.
If you ever need us again, you know where we are!
Cheers,
Team Picnic
Picnic Mortgages 10/10
I can’t recommend Picnic Mortgages highly enough! From start to finish, the entire team was professional, knowledgeable, and genuinely committed to finding the best possible solution for my needs. They took the time to clearly explain every step of the process, answered all my questions promptly, and made what could have been a stressful experience feel smooth and straightforward.
Their attention to detail, transparency, and dedication to securing a great rate truly set them apart. I always felt supported and confident that my best interests were the top priority. If you’re looking for a trustworthy, responsive, and results-driven mortgage broker, this firm is outstanding. I wouldn’t hesitate to work with them again and highly recommend them to anyone seeking expert mortgage advice.
24 december 2025
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Simon,
Wow – what a glowing review! It’s brilliant to hear how well our team looked after you from start to finish. Having the right support and communication available makes all the difference when you’re going through something as big as a mortgage journey. Everyone involved will be thrilled to see your kind words.
Thanks so much for taking the time to share your experience, and for the recommendation - it means a lot! If you need our help again in the future, you know where to find us.
Cheers,
Team Picnic
Great communication and always replied…
Great communication and always replied to messages quickly.
Got a great rate - certainly one I couldn’t have gotten going it alone.
Will use them again when I need another remortgage product.
23 december 2025
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks a lot for the lovely review, Richard!
Really glad to hear you felt well looked after and that we could secure a great rate for you. That's exactly why we do what we do, and it's always nice to know we’ve made a real difference. We'll be right here when it's time for the next remortgage, ready to help again.
Appreciate you taking the time to share your experience.
Cheers,
Team Picnic
A perfect company!
I can't reccomend Picnic enough. They made everything so simple for me. From the phone calls at times that suited me, to a brilliant dashboard where I could monitor the progress. When explaining things to me, it was done in language I could understand and not language only a broker would understand. They gave me incredible advice and when I need to remortgage, I'll absolutely be back. I highly reccomend!
20 december 2025
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Bruce,
We’re absolutely delighted to hear you had such a smooth experience with us.
Making things simple, speaking your language (not broker-jargon!), and working around your schedule is exactly what we’re all about. It’s great to know the dashboard helped you stay in the loop, and even better to hear you felt well-advised throughout.
We'll be right here when it’s time to remortgage, looking forward to helping you again!
Cheers,
Team Picnic
Very helpful to a first time buyer
Very helpful to a first time buyer. Took me through each step in an easy to follow, guided process. Happy to recommend
18 december 2025
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hey Mat,
Thanks so much for the lovely review. We're really chuffed to hear we could help guide you through everything as a first-time buyer! It’s a big step, so we’re glad we could make the process feel a bit less daunting and more manageable.
Appreciate the recommendation too – it means a lot.
Cheers,
Team Picnic
Highly recommend
Highly recommend. The whole process was amazing, great friendly and helpful team. The online portal is amazing, very clear and user friendly, the best I’ve seen, you can track the steps and progress, answers to your questions are responded to promptly.
Overall I’m so glad & felt so confident dealing with this company which was endorsed with Experian. Well done & keep up the good work. Thank you !
17 december 2025
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for the kind words – we’re really pleased to hear you had such a great experience!
It’s brilliant to know the team made things feel smooth and friendly throughout, and that the portal made life a bit easier too – we’ve worked hard to keep it clear and helpful, so that feedback really means a lot.
We’re proud to be partnered with Experian, but hearing that you felt confident and well looked after means even more. Thanks again for the lovely review – we’ll definitely keep doing our best!
Cheers,
Team Picnic
Every member of my team has been…
Every member of my team has been amazing. They've arranged meetings for times that fit around my work commitments, explained everything in a way in which I understand and been incredibly responsive to any questions I've had.
16 december 2025
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for the lovely feedback, Lorraine – it really means a lot.
We know how important it is to work around busy schedules, so we’re really glad the team could make things easier and take the time to explain everything clearly. Being on hand when you need us is exactly what we’re here for.
Thanks again for taking the time to share your experience – we really appreciate it!
Cheers,
Team Picnic
The process was made a lot easier and…
The process was made a lot easier and faster
15 december 2025
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks for the review, Jacob – we’re really pleased to hear the process felt easier and faster for you. That’s always the goal, and it’s great to know we hit the mark!
Cheers,
Team Picnic
The most straight forward company to…
The most straight forward company to use for any type of mortgage. James is an absolute God send and without him I would be totally lost. He is always so patient with myself and happy to answer any question, even if I ask the same thing 100 times. I couldn’t recommend picnicmortgages anymore, absolutely amazing.
16 december 2025
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for the lovely words – we’re really glad to hear things went smoothly for you.
James will be thrilled with the shout-out. He’s all about being patient and making sure things feel a bit less stressful, so it’s great to know he made a real difference.
Really appreciate you taking the time to leave a review – and the recommendation means a lot.
Cheers,
Team Picnic
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