pictureframes.com Reviews 4.247

Easy to pick a frame a see it as it will look on the art. But I was disappointed they couldn’t hold the border a few days to accommodate a trip

The website was easy to use and the packaging was good, but unfortunately, the materials were subpar and I could've purchased much better frame materials at a local Michael's craft store or similar.

I made my order and one frame came to me incorrectly. I called and the person was very friendly and made the correction and immediately sent the correct frame. I was very impressed by the quality and the response to the issue. I will order from this company again.
Also the frames are sent very well packaged.

Shopping for frames has been really easy, with the tools for loading my images into various frames sized to show me just how the finished piece will look.
Your customer service people have been prompt and a pleasure to deal with.
Finally, your frames have always been high quality, and unlike some others, have been carefully assembled to produce a truly first-rate product.
You're all clearly very proud of all aspects of your work.

Easy ordering process even for custom frames. Fast shipping. Excellent product - just beautiful frames. Well packaged. Customer service was amazing when I made a mistake on my last order. Highly recommend!

My product was delivered on time, my assembly person came on time, but the product had mis matching parts and was unable to be fully assembled

Thank you for the opportunity to review this. I can honestly say the experience online is great. Loved the free shipping, and this will be my fourth separate purchase. I have recommended you to so many of my artists.

Quality product, great instructions, timely delivery….works for me!

Great selection of frames at a decent price. Easy to customize and purchase. This will be my go to shop for future custom picture frames.

Very much appreciated the human interaction and time support to ensure that my order will be properly configured! Well done, and thank you!!

The frame was well made, and arrived quickly.

Truly wonderful company, image use to choose frame, and arrival of the frame is normally excellent.

Website is clear, order was processed quickly and shipping was on time

pictureframes.com did an excellent job framing a family picture for my mother’s 90th birthday. I ordered it just before Christmas and they got it to me in time, which I appreciated so much! The frame is beautiful. The matting is beautiful and it’s exactly what I wanted! I also found the website easy to navigate.

Fun and easy ~

This is about my 10th order from here. I love them. I have never been disappointed

Love these frames! They are made of real wood and crafted with care. All the hardware you need is included to secure your canvas to the frame as well as to hang on the wall. I had a bad experience with another frame company that claimed its frames were wood but turned out to be a brittle cheap composite under the veneer that break if dropped. I won't use anyone else now. Thank you. Pictureframes.com.

I bought a black frame and it has what appears to be Sharpie marker visible on the front (can happily provide photos) at the corners. It’s sort of subtle but decidedly not a professional finish.

Also, unless I have completely misunderstood something, the hardware provided to attach the canvas seems to be the wrong size. The offset clips are too short to lie flat against the back of the frame and the canvas at the same time. It’s not a problem with the rabbet depth for the canvas, the “bottom frame step” as described in the instructions is slightly taller than the offset clips that are meant to sit on top of it. Again, happy to provide photos of the gap.

I was extremely happy with my purchase of a large nester frame for one of my paintings. As a full-time artist, I need quality frames for art shows and it's great to have found a company who can provide quality frames at reasonable prices. I will be continuing to order from Frames.com.

I received my custom frame and was so happy with it. But after I put in my artwork and was ready to hang the frame on the wall, I realized there was a small crack in the acrylic glass. I contacted customer support, assuming it'd be in vain, and they immediately told me they'd send a replacement. (I thought they would just send me a new acrylic face for the frame, but they replaced the entire order.) I was so surprised and pleased that I will definitely be using this company again.