Many times prescription only delivered on the day after meds had run out. I needed to leave my home before they were delivered. On one occasion delivery was several days late. A script issued by my... Toon meer
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This pharmacy is excellent. They do a fantastic job of the blister packs for pills. Excellent communication over the phone and WhatsApp. So good, I've recommended to Friends and Family requiring sill... Toon meer
Bedrijf heeft geantwoord
I found out by chance that my regular sachet supplier was restructuring and wouldn't be able to guarantee that my tablets would be sorted. As I've only got one hand, the original packaging is very cha... Toon meer
Bedrijf heeft geantwoord
Pillcare are providing me with a great service which makes life so much easier. Customer Service has got even better. They’ve been in touch when prescriptions have changed to make sure that the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to PillCare, a revolutionary service by ProCare pharmacy designed to simplify your medication routine. With PillCare, we have eliminated the need to worry about organizing your medication, ensuring you have the right supply, and taking them at the correct time. At PillCare, we harness cutting-edge technology with the expertise of our pharmacists to ensure accuracy and quality throughout the dispensing process. With every sachet bearing your name, date, and medication details, you can trust PillCare to keep you safe at home. Pill Sorting & Presorted Medication By PillCare Pill sorting service offered by PillCare provide a valuable solution for individuals who struggle with properly organizing and managing their daily medication regimens.Through PillCare's innovative system, patients have their medications carefully sorted and packaged into individual daily or weekly doses, eliminating the need to manually sort through bottles and blister packs.This not only enhances medication adherence by making it easier for patients to take the right pills at the right time, but also reduces the risk of accidental overdose or missed doses that can occur when juggling multiple prescriptions.The presorting process is carried out by trained pharmacy planner and technicians who meticulously inspect each medication, cross-checking dosages and ensuring compatibility, before arranging them into clearly labeled compartments.Patients simply need to tear open the designated pouch for a given day or week and they have all their required medications ready to go, with no additional sorting required on their part. This streamlined approach is especially beneficial for elderly individuals, those with cognitive impairments, or anyone taking a complex array of pills, as it takes the guesswork and hassle out of medication management.By leveraging PillCare's intelligent pill sorting and packaging services, clients can enjoy greater peace of mind, improved health outcomes, and the freedom to focus on other important aspects of their daily lives. Personalized pill sorting for better medication management PillCare is an innovative solution designed to revolutionize the way individuals manage their daily medication regimen. Recognizing the complexities and challenges that come with juggling multiple medications, PillCare offers a personalized approach and pre packed medication in the UK to pill sorting and organization. At the heart of this system is a smart, automated device that meticulously sorts and organizes a user's various medications into individual, labeled compartments. Gone are the days of rifling through a jumble of pill bottles and struggling to keep track of which medication to take at what time. PillCare simplifies the process by providing a clear, organized layout of each day's medications, complete with reminders and alerts to ensure adherence. The device seamlessly integrates with a user-friendly mobile app, allowing individuals to easily monitor their medication schedule, receive notifications when it's time to take a dose, and even reorder refills with the tap of a finger. Leveraging advanced technology and a deep understanding of the challenges faced by those managing complex medication routines, PillCare empowers users to take control of their health and well-being.
Contactgegevens
Verenigd Koninkrijk
- pillcare.co.uk
4,1
Goed
37 reviews
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Very unreliable.
Many times prescription only delivered on the day after meds had run out. I needed to leave my home before they were delivered. On one occasion delivery was several days late.
A script issued by my GP on 2nd April had still not been delivered by today - 15th.
Attempts to phone are futile as calls not answered.
15 april 2026
Review zonder uitnodiging
Pillcare are by far the best…
Pillcare are by far the best prescription delivery provider I have used.
17 januari 2026
Review zonder uitnodiging
Signed up elderly relative (- more than…
Signed up elderly relative (- more than once in error as website not clear info had gone through. )When trying to set up to send prescription to them via the link sent, it diverted me to another company called Healthera who I then registered with thinking it was correctly linked. Just in time I realised the allocated pharmacy was not PillCare and tried to cancel . I then had hassle of contacting this unknown pharmacy to ask them to release prescription back to spine for the local pharmacy to pick up . Unclear sign up process and no one answering phone today or calling back to help - would not trust with handling medication after today’s experiences . Very stressful amongst a very stressful time helping sick relative.
13 januari 2026
Review zonder uitnodiging
Antwoord van Pillcare
We’re very sorry to hear about your experience and the stress this caused, especially while supporting a sick elderly relative. That is certainly not what we want anyone to go through.
To clarify, PillCare uses Healthera as a secure NHS-approved platform to manage electronic prescriptions and patient communications. When registering via the link, Healthera may display other local pharmacies if location settings or selections change, which can understandably be confusing. We recognise that this was not made clear enough in your case, and we are actively reviewing our sign-up instructions to prevent this happening again.
We’re also sorry that you were unable to reach us by phone when you needed help. We appreciate how time-critical and stressful prescription matters can be, and this feedback has been escalated internally to improve response times and call-back handling.
Please be assured that medication safety remains our highest priority, and we would welcome the opportunity to speak with you directly, clarify what happened, and support you properly. If you’re willing, please contact us at info@pillcare.co.uk with your relative’s initials and postcode, and a senior team member will look into this personally.
Thank you for taking the time to share your feedback — it helps us improve, and we’re genuinely sorry for the distress this caused.
— The PillCare Team
This service is excellent
This pharmacy is excellent. They do a fantastic job of the blister packs for pills. Excellent communication over the phone and WhatsApp. So good, I've recommended to Friends and Family requiring silly amounts of medication. Parth took the lead on my request and was super helpful, chased the pharmacy when needed and let me know when I needed to make calls. Big thanks!
I will continue to use this service until I no longer require the medication!!
9 december 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Luke,
Thank you so much for your kind words and for taking the time to leave such a detailed review. We’re delighted to hear that you’ve found our service helpful and that the blister packs, communication, and overall support have made managing medication easier for you.
A special thank you for mentioning Parth — your feedback has been shared with him and the team, and it really means a lot. We’re also incredibly grateful for your recommendations to friends and family; that trust is something we never take lightly.
We’ll continue to do everything we can to support you for as long as you need us. Thanks again for choosing PillCare.
— The PillCare Team
Great personal service from Parth today…
Great personal service from Parth today - urgent medication sent 24 hour tracked as I’d run out completely. I’ve used Pillcare for quite a while and have always been happy with their efficiency.
13 december 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Coventina,
Thank you very much for your kind feedback and for continuing to trust PillCare. We’re really pleased to hear that we were able to support you quickly when you needed urgent medication.
Parth will be delighted to hear your comments — providing prompt, personal care is exactly what we aim for, especially in time-critical situations. We truly appreciate your loyalty and are glad to know you’ve consistently been happy with our service.
Thank you again for taking the time to share your experience.
— The PillCare Team
Very helpful
Very helpful, great way to have ones medication in dose packages. Easy to set up and good communication.
10 december 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Fiona,
Thank you for your lovely review. We’re really pleased to hear that you found PillCare easy to set up and that the dose packaging and communication have been helpful for you.
Making medication management simpler and stress-free is exactly what we aim to do, so your feedback means a lot to us. Thank you for choosing PillCare.
— The PillCare Team
I wanted to share my experience
I wanted to share my experience with your service. Before joining Procare, I was with another company that sorted all my medication into daily pouches, so I was initially sceptical about whether you could meet my needs. I take a significant amount of medication—over 11 tablets in the morning and more than 19 in the evening—so this was a key concern for me.
I am pleased to say that Procare has exceeded my expectations. Your team has managed my medication requirements seamlessly, and I have found the service to be extremely reliable. I would also like to give special recognition to Parth, who is always happy to assist with any queries I have. Their support has made a real difference.
Thank you for providing such an excellent service.
10 december 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Linda,
Thank you so much for sharing your experience in such detail. We truly appreciate you trusting us with something as important as managing a complex medication regimen, and we’re delighted to hear that we’ve exceeded your expectations.
Supporting patients who take multiple medicines safely and reliably is exactly why we do what we do, so your feedback is incredibly meaningful to the whole team. A special thank you for recognising Parth — your kind words will be passed on to him, and he’ll be very pleased to know his support has made a real difference.
Thank you again for choosing ProCare/PillCare and for taking the time to leave such a wonderful review.
— The ProCare / PillCare Team
Pillcare take extra care to make sure…
Pillcare take extra care to make sure everything goes as smoothly as possible for their customers. If there’s anything slightly wrong with my prescription they text me or phone me, they’ll ring my Drs and do their very best to get it sorted. 110% totally satisfied. Nothing comes close and I have used others. Thank you Pillcare for your care.
9 december 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Chris,
Thank you so much for your wonderful feedback. We’re delighted to hear how satisfied you are with our service and that our team’s efforts to proactively resolve prescription issues have made a real difference for you.
Liaising with GP surgeries and keeping patients informed is a key part of the care we aim to provide, so it’s great to know this has been your experience. Your comment that “nothing comes close” truly means a lot to the whole team.
Thank you for trusting PillCare and for taking the time to share such a positive review.
— The PillCare Team
Pillcare were good until they sent the…
Pillcare were good until they sent the wrong tablets to me and the bloke I spoke to was rude so no longer use them
5 december 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Paul,
We’re very sorry to read this and would like to sincerely apologise for any inconvenience caused. What you’ve described is not the level of service we aim to provide.
We take medication accuracy and customer care extremely seriously, so we would really appreciate the chance to look into what happened and put things right. If you could contact us directly at info@pillcare.co.uk or call us on [ 07415 441323], we will investigate this urgently and ensure the issue is resolved.
Thank you for bringing this to our attention, and we’re genuinely sorry that your recent experience did not reflect the high standards we work hard to deliver.
— The PillCare Team
New to Pillcare
New to Pillcare but so far it's a great service. I Like the texted tracking of medication so I can plan to be in on delivery day. Customer service is great either on the phone or via email. Keep ip the good work.
5 september 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Karen,
Thank you for your lovely review and welcome to PillCare. We’re really pleased to hear that you’re finding the service helpful, especially the texted delivery tracking and the support from our customer service team.
We appreciate you taking the time to share your experience, and we’ll certainly keep working hard to maintain and improve the service as you continue with us.
Thanks again for choosing PillCare.
— The PillCare Team
Great service for the 3 months i have…
Great service for the 3 months i have been with Pillcare, would have been 5* but they havent been able to provide a text message or email on shipping of meds for those 3 deliveries, when they get that notification sorted it will be a 5* from me.
**Update Jan 2026 Left Pillcare not long after I placed this review 6 months ago following late deliveries and then having meds missing from my delivery, and they have only just replied, i found another company who i haven't had any of the issues I had will Pillcare.
3 september 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi John,
Thank you for your feedback and for being with PillCare over the past few months. We’re really pleased to hear that you’ve been happy with the service overall.
We also appreciate you highlighting the delivery notification issue. This is something we recognise is important, and your feedback has been noted as we continue to improve our tracking and notification systems. Once this is fully resolved, we’re confident it will make the experience even better.
Thank you again for taking the time to share your experience and for your constructive feedback.
— The PillCare Team
Fantastic customer service
Having used other pill pouch services in the past, I wasn't holding out much hope. I could not have been more wrong! The meds are delivered quickly and always correctly. I had an issue with the first prescription (due to a mess up by PillTime!) and it was sorted there and then! PillCare's customer service is fantastic!
28 augustus 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Emma,
Thank you so much for your fantastic review. We’re really pleased to hear that your experience with PillCare exceeded your expectations and that deliveries have been quick and accurate.
We’re especially glad we were able to resolve the initial prescription issue promptly — putting things right quickly is something we take great pride in. Your kind words about our customer service mean a lot to the whole team.
Thank you for choosing PillCare and for taking the time to share your experience.
— The PillCare Team
If Carlsberg issued medication....
If Carlsberg issued medication....
Always helpful and responsive regarding my meds and the pouching, cant ask for more tbh
23 augustus 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Mike,
What a great line — thank you! We’re really pleased to hear that you’ve found our team helpful and responsive and that the pouching service is working well for you.
Making medication management as smooth and reliable as possible is exactly what we aim for, so your feedback genuinely means a lot. Thanks again for choosing PillCare and for taking the time to leave such a brilliant review.
— The PillCare Team
Always on time
Always on time, excellent customer service when I had a question
14 augustus 2025
Review zonder uitnodiging
Antwoord van Pillcare
Thank you for your kind review. We’re really pleased to hear that your medication has been arriving on time and that our customer service team was able to help when you needed support.
We appreciate you choosing PillCare.
— The PillCare Team
Awesome service great staff thanks very…
Awesome service great staff thanks very much sorted my medication perfectly for and delivered online my insulin was crept nice and cool while in post and was child on delivery thank again for everything. I would recommend this drive and company to anyone and everyone.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Kevin,
Thank you so much for your fantastic review. We’re really pleased to hear that everything was sorted perfectly for you and that your medication arrived safely and on time.
Keeping temperature-sensitive medicines, such as insulin, properly protected during delivery is extremely important to us, so it’s great to know this gave you peace of mind. We also really appreciate your recommendation — that means a lot to the whole team.
Thank you for choosing PillCare and for taking the time to share your experience.
— The PillCare Team
The pillcare service is invaluable as…
The pillcare service is invaluable as it helps me get my elderly mother's medication packaged into an easy form so that she takes the correct items each morning and night. the team are also very helpful.
16 augustus 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Andrew,
Thank you for your kind review. We’re really pleased to hear that PillCare has been helpful in making your mother’s medication easier and safer to manage.
Supporting patients and families, especially when caring for elderly relatives, is something we take great pride in, so your feedback means a great deal to our team. Thank you for choosing PillCare and for taking the time to share your experience.
— The PillCare Team
Best pouching service
This is my 4th pill pouching service pharmacy and are by far the best.
They have called me when new medication has been added to my monthly repeat prescription to ask when I want to take the medication.
The times I have had any queries it has been very easy to communicate with them, either by phone or by email. They have answered the phone promptly every time I have called and also replied to any email I have sent quickly.
9 augustus 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Deborah,
Thank you so much for taking the time to share such a detailed review. We’re delighted to hear that, after trying other pill pouching services, you’ve found PillCare to be the best.
Checking dosing times when new medication is added and being easy to reach by phone or email are both very important to us, so it’s great to know this has made a positive difference for you. Your feedback really reassures our team that we’re delivering the level of care we aim for.
Thank you again for choosing PillCare and for your kind words.
— The PillCare Team
I have used several of these pill…
I have used several of these pill packaging companies and pill care is by far the best. They answer the phone they pack and ship quickly. Would not hesitate to recommend them! Nailed a 5* review
8 augustus 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Russell,
Thank you for the brilliant review. We’re delighted to hear that, after using several pill packaging services, you’ve found PillCare to be the best.
Answering the phone promptly and packing and shipping quickly are things we take great pride in, so it’s great to know this has been your experience. We really appreciate your recommendation and your kind words.
Thanks again for choosing PillCare.
— The PillCare Team
First class service!
8 augustus 2025
Review zonder uitnodiging
Antwoord van Pillcare
Hi Tim,
Thank you for your 5-star review. We’re really pleased to hear you’ve found our service first class.
We appreciate you choosing PillCare.
— The PillCare Team
If you give them a try, you will not be disappointed
I've had my prescriptions dispensed online very unsatisfactorarily for many years now. I have no choice, after some treatment a decade ago, has made my memory extremely unreliable. So I've had to put up with many minor and some major mistakes leading to a stay in a crisis house due to severe depression.
What joy when I found Pillcare!
They are professional, kind, caring and so easy to communicate with. When you join they ask you for a list of all your medication, with times required during the day. The pouches arrive ready to go, it's so easy, really helpful if you're forgetful. I've had a few additions to my prescription recently which weren't straightforward.
I emailed, got a response within 24 hours, followed their advice, problem sorted. I don't even have the worry of ordering, they do everything. A couple of days before my medication arrives, I get an email to say that they are on their way. My drugs always arrive 3 to 4 days before I run out. I recommend them to everyone. If you give them a try, you will not be disappointed.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Pillcare
Dear Mrs Shrubsole,
Thank you so much for taking the time to share your experience in such detail. We’re truly grateful that you trusted PillCare, and we’re really pleased to hear how much our service has helped make managing your medication easier and less stressful.
Supporting patients with complex needs through clear communication, reliable delivery, and carefully prepared pouches is exactly what we aim to do. It’s especially reassuring to know that our responsiveness and proactive approach have given you peace of mind.
Thank you for your very kind words and for recommending PillCare to others. Your feedback means a great deal to our whole team.
— The PillCare Team
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