I was specifically looking for a new Dunlopillo pillow and found Pillow World selling them. I know they are not easily available due to the company no longer existing but the pillows still be manu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My friend phoned asking if I knew where to buy the dunlopillo serenity , (id bought them over 10 years ago but they were crumbling now ) I was on the Internet and ordering from pillow world in secon... Toon meer
Bedrijf heeft geantwoord
Ordered a pillow with 5-7 day delivery. Then got a delayed notification as I had 'ordered a popular pillow'. Still didn't get a despatch notification so cancelled the order as taking too long. On the... Toon meer
Bedrijf heeft geantwoord
Great choice of different brands. Plenty of information about different types of pillow and being able to compare different pillows helps to make choice. Just a few hours after placing order it was a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pillow World is Britain's Leading Pillow Specialist and your one stop pillow shop. We have every type of pillow from all the biggest pillow brands. At Pillow World we don't do fake sales, just low prices everyday. We promise to have Britain's lowest prices 365 days a year. We live and breathe pillows and are passionate about helping you find your perfect sleeping partners. The pillow is the single most important item in your home. It cradles your head and neck, aligns your spine and makes sleep possible. A great pillow will improve any mattress and improve your sleep. A poor pillow makes the best mattress uncomfortable and makes sleep nigh on impossible. We have all experienced the frustration and pain of a poor pillow, whether on holiday or staying at a friend’s. The anguish of pillow origami as you try to plump and fold your flattened excuse for a pillow into something remotely comfortable and supportive is something no one should have to go through. At Pillow World, we have studied pillows from around the globe, looking for the best of the best in every type of pillow. We have even designed and developed new pillows, creating sleep solutions specifically targeted at solving the most common sleep problems. We have pain relief pillows, cooling pillows, anti-snore pillows, anti-stress pillows, anti-allergy pillows, washable pillows, lavender pillows, memory foam pillows, luxury feather and down pillows, latex pillows, pillows for side sleepers, front sleepers, back sleepers and even for wrigglers who move around all night. We have ergonomic pillows, anatomic pillows, breathable pillows, soft and squishy pillows and firm, supportive pillows. Most importantly, we have the right ‘sleep better’ pillows for you. We have 1000's of pillows in stock for super fast delivery, because when you decide you need new pillows you wants them as soon as possible. Happy sleeping from everyone at Pillow World.
Contactgegevens
Verenigd Koninkrijk
- 0333 577 0146
- heretohelp@pillowworld.com
- pillowworld.com
4,4
Uitstekend
1K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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This company is a SCAM
This company is a SCAM! ordered in February and no pillow. Website is now saying ‘opening soon’ and phone line is just a recorded message. Used charge back from my bank to get my money back.
AVOID!!!
20 februari 2026
Review zonder uitnodiging
Disputing our money back
Ordered a pillow the beginning of Feb and it did not turn up. Emailed to ask about the order with no response and then went to the website which was closed. I found out they had closed the company- no communication with its customers. They recommended to refund through our card provider which we have done and Pillow World are now disputing the claim with our bank - awful company. First they give no communication they have gone out of business, then they advise how to get your money back and then they dispute you trying!!
25 maart 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Terrible company!
I ordered a pillow on 5th Feb 26 and after receiving numerous emails stating my delivery had been delayed I finally received one to say my order was on track. But still never received anything. I tried emailing them to find out when delivery would be but received no response. When I tried to go on their website it was closed! Came on here to look at reviews and seen numerous complaints saying the same thing. Also seen replies from the company themselves advising people to contact their bank for a refund so I did the same. Just received a message from my bank telling me that pillow world are challenging my dispute! The absolute cheek of this company! Even if they do get back up and running I would never order from them again. I’m honestly furious they have the nerve to challenge my dispute when they themselves have said they are facing issues and to claim our money back via the bank.
17 maart 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Terrible company
Terrible company, will never use again. Order didn’t arrive within dispatch time and then when I went on their website it was shut down. Tried emailing the company and no reply. Uncontactable and saw reviews on here that people also had not received orders. I have screenshots of the company replying to these reviews and advising people to contact their card issuer. This is what I did and now 2 weeks later Pillow world have the nerve to challenge this dispute despite telling us to go down this process. Unbelievable scammers. They have our money and no product delivered.
13 maart 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Unfortunately this company is a…
Unfortunately this company is a complete let down. I ordered on 9th February It's now 11th March and no sign of the pillow, no communication despite emailing the helpline 3 times. I'm not sure where the good reviews have come from but I cannot recommend using this company, it feels like I've been scammed. Use this company with caution, one of, if not the worst company I've dealt with for years. I'd like to give less than one star if it was possible. Beware, you may not get your pillow or communication.
11 maart 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
This company has likely ceased trading…
This company has likely ceased trading or is having financial difficulties. I placed an order 02-Feb-2026 and after initial responses of item is in stock and my order was being processed, I waited more than 30 day, still no delivery, so I contacted my bank and raised a dispute with them.
Look up - Greg Suthern joint CEO of Pillow World on companies.gov.uk
8 maart 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
No returns or after sales
Pillow World are uncontactable and will not respond to emails.
Returns policy is to email an unmonitored mailbox.
Would not recommend.
4 maart 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Terrible do not order
Order never arrived. Waited over a month now. No response from customer service emails. No phone number to call. No updated tracking. Had my money for a month and nothing received. Disgraceful.
6 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
"Ceased Trading" - untrustworthy
I ordered a pillow from Pillow World. When delivery was overdue, I emailed the company and was told that they had ceased trading. They are not honouring existing orders and have kept my payment, advising me to contact my card provider to request a chargeback.
I would not trust this company again.
2 maart 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Still waiting for my order placed on…
Still waiting for my order placed on 9th February 2026! It’s 1st March as I write. Heaven knows what’s happened. I have a couple of emails to say they are ‘working on my order’. Feel like cancelling but I will give it a couple more days.
1 maart 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
AVOID AVOID. SCAMMERS.
Avoid, after reading the numerous reviews. I’ve seen that I’ve fallen for this stupid company. Ordered some pillows worth £70 at the start of February, but had multiple automated emails explaining my order is still coming, etc. Pillow World forgot to mention on these emails they are no longer trading.
Don’t bother trying to contact them, you’ll get nowhere. Now need to get the bank involved to dispute the charges.
Message for Pillow World:
I hope you are sleeping easy at night knowing you stole money from innocent victims.
1 maart 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Bought seriously comfortable pillows in…
Bought seriously comfortable pillows in january of this year, washed one on a 30 deg, as stated and the pillow has snapped in half. tried getting in touch with vender all day yesterday and today, with no success.
want a replacement of a refund, but can't get intouch with the company.
27 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Terrible service and terrible…
Terrible service and terrible communication. My order was confirmed 18 days stating dispatch would be approx 7-14 days, I have sent two emails for an update and have had no response. My order is a present and will now not arrive in time and I’ve spent £160 and have had no feedback and have no idea when I might receive this order?
8 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Ordered my pillows 9/2/26
Ordered my pillows 9/2/26, confirmation received, no reply when I messaged them to ask when I would receive my order.
25 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Please confirm status in writing in reply to my email.
Unfortunately my order was placed on 6th February and still hasn’t been dispatched. I’ve had no reply to an email I sent and I can’t get through by phone. I’m sorry about your unfortunate status, but please email reply confirming your situation so that I can take action with my bank before the 30 days is over. Thank you
25 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Items not received.
Spent £165 on 2 pillows. Not received. No reply to my emails. Phone number doesn’t work. Week 3 and still no sign of them showing up.
9 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Ordered a pillow over 3 weeks ago
Ordered a pillow over 3 weeks ago
Got email telling me delivery is on track 16th
Of feb and no delivery has arrived yet.
I should of ordered from china it would of been quicker.
16 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Order not received and no response from company
Placed an order on the 5th of Feb, received 2 emails since saying the order is on track, but no sign of it being dispatched. Reached out to customer services via email (the only point of contact I could find) on the 15th Feb not had a response, so emailed again more than 48 hours ago and still had no acknowledgement. I've come on here to find company responses stating they've ceased trading! What an absolute joke. If there's an issue, why keep sending messages stating it's on track when there is an issue? Don't even know how to request a refund since there is no response from their customer services leaving me out of pocket
25 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Paid for a pillow but never received one!
Placed my order on the 27th of January, and still haven't received my pillow. All I've received prior to the middle of February is numerous emails stating that my order has been delayed. Now it looks like Pillow World has stopped trading, and I've been left out of pocket with no pillow!
23 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Lost over £150 to these
After waiting over 2 weeks for my new pillows to be dispatched I just got an e-mail to say that they have now ceased trading and I have to go through my card provider to get my money back. Their website states they are opening soon. My advise is do not buy from here if/when they re-open because the chances are that is £160+ that I have now lost.
22 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
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