I've been using Pixel Film Studios plugins for a while, and their email support is super fast—every time they helped me solve issues quickly. They have a huge variety of plugins that work for almost a... Toon meer
Bedrijf heeft geantwoord
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I’ve been using Pixel Film Studios plugins with Final Cut Pro since 2017. I started with their transition effects, and now I rely on their tracking tools daily—they consistently deliver excellent res... Toon meer
Bedrijf heeft geantwoord
A great source of professional plugins, which for Final Cut can be a somewhat limited choice. Very good email support, Ive had a few issues over the years with their plugins, but typically easy enough... Toon meer
Bedrijf heeft geantwoord
I rarely leave negative reviews, but this experience was genuinely frustrating from start to finish. I purchased a Pixel Film Studios stabilizer plugin and signed up using my Google account, whi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2006, Aliso Viejo, California-based Pixel Film Studios is an innovative developer of visual effects tools for the post-production and broadcast community. Their products are integrated with popular non-linear editing and compositing products from Apple FCPX. Apple, the Apple logo, Mac OS X, and Macintosh are registered trademarks of Apple Inc. in the U.S. and/or other countries. All other trademarks and trade names are the property of their respective owners.
Contactgegevens
120 Vantis, 92656, Aliso Viejo, Verenigde Staten
- 949-540-6752
- support@pixelfilmstudios.com
- pixelfilmstudios.com
4,2
Goed
824 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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They are cheaters
They are cheaters, send you Email with 50% Discount e.g. instead of $39,99 only today $19,99 and when you click to go to the Shop the price is $39,99 instead of $59,99.
This you can expect with all their Marketing E-Mails, that they send you a price which is double on their Website, even If you click Seconds after obtaining the Email.
This is cheapest bull s**t. If you cannot trust their E-Mails, how can you Trust their software?
Sorry Guys, but your reply is nothing but the ongoing Marketing fraud.
I am replying to your Marketing E-Mails the Seconds I get them and even though I try to get to the payment , the app-price remains Double so high then it is offered in the Email.
I sent you already an e-mail complaining about this "issue", but got no reply on it. The moment I came to Trustpilot, I suddently got you awake...
5 januari 2024
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Hello Dr. Michael Cristea, we do apologize for any confusion, however, the prices shown in the email are correct for those sale days. The sale price is applied in the cart at checkout when you click the "Sale of the Day" orange coupon button before checking out. The sale price will not be reflected on the product page itself. If you missed out on a sale and were looking to purchase those products please contact our customer support and they will be happy to assist you. :)
_______
Edit (Additional Response begins here):
To address your specific case, we've had our team send you a follow-up email detailing the step-by-step process, including images, to demonstrate how the sale prices transition from the email to the site and finally to the checkout. We hope this provides clarity on the accuracy of our marketing prices.
We understand your frustration and value your feedback. If you missed out on a sale and still wish to make a purchase, please reach out to our customer support. They will be more than happy to assist you with any concerns or issues you may have encountered.
We appreciate your patience, and we apologize for any delay in our response. As a global business, we strive to serve customers from around the world, and while we aim for prompt responses, there may be variations in response times.
Thank you for bringing this to our attention, and we hope to have the opportunity to address any further questions or concerns you may have.
An alternative to the "other" guys
I was looking for an alternative to the "other" VFX players in the FCP plugins game ever since they went to a subscription model (that will fail). After looking through a bunch of Youtube videos last night, I came across PFS web page. I'm just blown away at the selection of options and pricing. The ones I was interested in the most were the 3d tracking options, which MVFX now forces you into a yearly subscription of over $400 and you will NEVER own it. I guess their revenue is down and they think the subscription model is their last hope. Unfortunately, there is a huge backlash in the community (FB, Reddit, YT) over this decision. Hence the reason I've switched to PFS. They have great support and actually make an effort to help you whereas the other company blames me for my software/hardware configurations when my system constantly crashes using their plugins. You have to use it a certain way...not your way. Trying to adjust a parameter and having it crash is my inability to use the software? Yikes. They actually flagged my review on TP because it wasn't a "real experience" as opposed to all their "invited" reviews. Never bite the hand that feeds you. I'm moving on just for trying to censor me.
Thanks PFS for all your options and look forward to using them.
3 januari 2024
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Wow, we appreciate your support LV! Our team is committed to keeping both subscription and non-subscription methods to acquire our plugins to make sure our customers can choose what method they personally prefer. Our support is always willing to help as best as we can and are available to help assist with any questions, comments, or concerns regarding our products! Thanks so much for your kind words!
Customer Support
PFS Customer support was excellent and resolved issues in a fair and equitable manner.
29 december 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Thanks so much for your awesome words Michael Carson! We are happy to help!
I have to say the live Support has been…
I have to say the live Support has been amazing over the years. Always helping with issues that arise with updates to FCP or the OS that might change things. You guys got me out of a jam again thank you!
27 december 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
We appreciate your feedback, Don Younger! 😁 We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨
Professional content made easy
I have 11 plugins now from Pixal Film Studios for Final Cut Pro and I am very happy with them. They easily add a super professional appearance to my social media content. I have had a couple issues in the past with the plugins not working and a quick web chat with one of their tech guys and its sorted very quickly. I can not fault PFS and the customer service. I would fully reccomend buying these plugins for FCP.
27 december 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Thank you for your wonderful words, Adam Pyke! We appreciate your support and are glad to hear that you were able to get up and running fast thanks to the help of our customer service!
If you ever need any more assistance, please feel free to contact us again! 😊
https://bit.ly/PFS_Support
False marketing, no free update soon (more than a year after)
Hi, I bought the FCPX Maps 1.1 over a year ago, thinking an apple silicon version would still be available, because it says "Free Update Coming Soon for Apple Silicon" but now more than a year later, there is still no update. That is false marketing. They will not give me my money back, but insists I should buy something else on their site, which I don't need
26 december 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Hello Xander,
We're sorry to hear that you're not satisfied with your purchase of FCPX Maps. Prior to making a purchase, we recommend checking the system requirements section and plugin description on the product page for the plugin. If a plugin's system requirements are not met or exceeded by your system, then we would advise against making the purchase.
As per our refund policy which is listed on the website, purchases are only eligible for refunds within 7 days of purchasing a product. We are not able to provide refunds for orders outside of the policy period. By purchasing on our site, you agree to abide by our refund policy. Because your order is a year old, we are not able to refund the purchase.
Our customer service team offered you an exchange for a product of the same value as your Maps Purchase since the plugin's update has not yet been released as a compromise in this situation. However, we haven't seemed to receive any confirmation or denial of this offer from you to our team. We would advise that if you would like to get value out of your purchase, to reach back out and claim the exchange.
In the future we would recommend that if you are not sure if a plugin will be available for your system specs to reach out to our customer support prior to making the purchase. As mentioned by our support in your ticket, Apple Silicon update times can vary per plugin. Support can be reached via ticket or Live Chat at https://bit.ly/PFS_Support. Live Chat is available from 8 AM to 4 PM Pacific Time Monday thru Friday. Hours may vary on holidays. We hope to hear back from you soon :)
Greatness and Supportive
Love the products and had trouble with one plugin and the customer support was amazing!
26 december 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
We appreciate you taking the time to share your positive experience with us JQ! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
Pixel Audio Visualizer 2
Pixel Audio Visualizer 2 does not work on audio recordings longer than ten minutes. This limitation should be posted when advertising the product.
22 december 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Hello Michael,
We are sorry to hear you were not satisfied with your purchase of FCPX Audio Visualizer 2. We have the information about the audio capacity of this product listed on the FAQ section of the Audio Visualizer 2 plugin page on our website. This tab can be located beneath the Add to Cart button on the page for the plugin.
We recommend before making a purchase of a product to review all information on the product page including the video, description, system requirements, and FAQ. This information will give you the knowledge you need to make sure a product fits your needs.
If you are not satisfied with a purchase, you can also request a refund on a purchase within 7 days of your original purchase date, or request an exchange within 30 days of your order. We understand not all products will be exactly to our customers liking and like to offer options to make sure that every plugin you purchase with us is worthwhile, and if it's not, no worries ;)
You can reach out to our customer support at https://bit.ly/PFS_Support to ask any questions you have about a plugin or to receive support from us regarding any purchase. Our Live Chats are available from 8 AM to 4 PM Pacific Time Monday thru Friday (hours may vary during holidays.) During our closed hours, you can leave an email ticket for our support to get back to you ASAP.
I loveeeeee this plugin
I loveeeeee this plugin, the sparkles look so feminine and pretty, perfect for my YouTube channel "The Nails Queen"
19 december 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
We're happy to hear you're loving your ProSparkle plugin Camila! Thank you so much for your support and best of luck with your channel! :D
Best customer service.
13 december 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Thank you Joshua! We are glad to know that you had a positive experience with our customer support! We hope you continue to enjoy using our plugins!
Easy money trip
Well, to be honest, I love PFS. The only drawback for me is buying to many apps at once and then having to explain them to my wife because she saw the bank account. My work is a lot easier because of PFS. I love that they have taken away all the hard work. Just buy, install, complete the project, and get paid...$$$. I love it, and thanks.
13 december 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
We are grateful for the support, VJ ! 😊💖 We are so happy that you are satisfied with our products and have been using them to create awesome content!! Our goal is to provide incredible products that help you up the ante on your work without burning a hole in your wallet! 💸👍 We hope that you continue to enjoy our products! Best of luck on your future projects!! We know you're going to create great things! 😄
Great company with a large selection of…
Great company with a large selection of useful and creative plugins for FCPX. The plugins that I have used help to make my clips more cinematic and add interest. Many of the plugins are designed to allow me to make edits similar to big-time movies. Most are very simple to use but some are a little difficult for me to get the results that are shown in the previews of the plugins. The introductory examples are very quick. A detailed and slow tutorial that shows the basics would help me to get the most out of the plugin. Also,perhaps showing other people's short clips and a list of plugins they used would be interesting
12 december 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Great feedback to get from you Lawrence! We are overjoyed to hear that you are enjoying the plugins! We'd love to see what you are creating with our plugins! 😀
Plugins weren't working anymore
I was having trouble with many of my plugins expiring or not working. I was gettin the RED SCREEN OF DEATH! I tapped the help button, explained the problem. the person on the other end sent me a link. I downloaded it, ran it and it fixed EVERYTHING!! Thank you for your quick and accurate help!
5 december 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Happy to hear we could help you out Jeff! We do our best to help each and every customer as quick as we can because we know running into issues can be frustrating! We are working every day to improve the experience for all of our awesome customers like you! Thank you for for using our plugins! We hope that every experience you have with us is a positive one!
The service is great
The service is great, but when the FCPX or the masos is updated, PixelFilm Studio shoud automatically update the software
1 december 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
We are happy to hear that you had a positive experience with our support agent, Anthony! We aim to provide a positive experience for each and every customer! While our plugins can't update automatically you can really easily update and manage installations for our plugins by using the PFS APP installer. Thank you for contacting us so we could help you solve the issue! 😀
I have a trouble with a template
I have a trouble with a template, and the technical support stays with me until we fix it, really appreciate their help and their costumer service!
30 november 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Glad to hear that our support team could help you out in a flash! We appreciate your feedback, Konceptual! 😎
Super Fast Fix!
I went to use some plugins after a long time of not using them and none of them worked. After a quick live chat session I was up and running again immediately. Very helpful! Thanks for the super fast fix! Now back to work.
27 november 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Happy to hear you're pleased with our support, Jono! We will always do our best to solve your issue as quickly as possible! Hope you enjoy the plugin and we can't wait for you to see what else we have in store for the FCPX Community! 😉
They were friendly and their…
They were friendly and their after-sales service was excellent.
27 november 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Many thanks for the support Iphigenius zero! 🙏 Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash ⚡️Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
I have problems with plugins that when use it the screen was red
I have problems with plugins that when I trait to use were the screen show red. I called the Pixel Film Studios support and they tell me how to fix it. I am very happy with the support they give all the time to follow the procedure till the problem was over.
13 november 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Happy to hear you're pleased with our support, Juan! We will always do our best to solve your issue as quickly as possible! Hope you enjoy the plugin and we can't wait for you to see what else we have in store for the FCPX Community! 😉
I love these plug ins
I love these plug ins. They work great and for the price, it is definately worth it. Customer service was fantastic. Stayed on and helped me for over an hour.
7 november 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
We are grateful for the support, JBs Rattles ! 😊💖 We are so happy that you are satisfied with our products and have been using them to create awesome content!! Our goal is to provide incredible products that help you up the ante on your work without burning a hole in your wallet! 💸👍 We hope that you continue to enjoy our products! Best of luck on your future projects!! We know you're going to create great things! 😄
I had trouble with the shape tracker…
I had trouble with the shape tracker and auto tracker plug in. I depend heavily on these for real estate work. Contacted customer support via chat and was able to walk through a series of steps and reinstalling, and was Abel to get it working. Support team was very patient and knowledgable. Thanks you
23 oktober 2023
Review zonder uitnodiging
Antwoord van Pixel Film Studios
Thank you so much Michael for your glowing review! We're more than happy to help out with any issue! We hope that you enjoy your FCPX Surface Tracker! Please feel free to contact us again if you need any further assistance! 😄
https://bit.ly/PFS_Support
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