Planet Ice Reviews 

** Disability Awareness Course Required for Mikey, the Manager of Widnes Planet Ice **

Took my 11 year old daughter here for her usual weekly skate lesson. Two weeks ago she was diagnosed with Type 1 Diabetes, resulting in a horrendous 2 weeks of countless injections and 24/7 monitoring and multiple daily injections for the rest of her life.

I was unable to get internet inside the rink to monitor her level. Asked staff if I could log on to their wifi in order to keep her safe, was told no by a very rude and unhelpful manager named Mikey. I explained the severity of the situation and how if she wasn't monitored she could go into a hypo and collapse. Still would not provide wifi password. I asked if I could leave the app with the receptionist (as there was signal at reception) and perhaps she could give me a shout if the phone alarmed - again, told no.

Helpful Mikey suggested I stand in reception for 2 hours monitoring the phone leaving my daughter alone on the rink, even though under 13s aren't allowed on without supervision. The rest of the staff are lovely, but Mikey could do with some training in disability awareness and customer service.

I am trying to show my daughter how living with this life long condition doesn't have to change her world and how we can still do all the things we have always done - and then you come across someone like Mikey who refuses to put himself out even slightly.

Notified the Equality Advisory and Support Service.

Gillingham Location.
Expensive, run down, uncomfortable and very blunt skates making it impossible to skate properly. Absolute embarrassment of a facility compared to what other European countries/USA has.

According to a former employee, they don't want to spend money on new skates or blades so they leave them blunt. This also means they hire out more penguins as inevitably the inexperienced kids can barely stay upright on blades blunter than butter knives.